Firefox Hello can't access my camera or microphone

Revision Information
  • Revision id: 91579
  • Created:
  • Creator: Joni
  • Comment: added flashblock note
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: heyjoni
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

Firefox Hello will ask to use your microphone or camera at the beginning of each call, unless you've set your permissions to automatically block or allow access.

If Firefox Hello cannot access your microphone or camera, check your permissions settings to make sure that Firefox Hello isn't automatically blocked:

  1. Type about:permissions into your address bar.
    permissions 29
  2. Choose hello.firefox.com from the list of sites on the left.
    specific site permissions 29
  3. On the right, find Use your microphone and Use your camera and choose Allow or Always Ask next to each one. (Note: Choose Always Ask if you'd like Firefox Hello to ask you for device access each time you start a call.)
    mic permissions
Flashblock users: Flashblock might block video images on Firefox Hello. If you're not seeing any video even after Firefox Hello has activated your camera, try disabling the Flashblock add-on.
For more information, see Permissions Manager - Give certain websites the ability to store passwords, set cookies and more.