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  • 13 Replies
  • Last reply by AliceWyman
  1. Joni 351 posts
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    Hello,

    Apple changed their signing requirements last week. We're already trying to get white listed, but we wrote this article in case someone tries to download another Firefox build.

    This article will need to be localized, but I'm waiting until tomorrow morning, in case any of you have suggestions.

    Joni

    Hello, Apple changed their signing requirements last week. We're already trying to get white listed, but we wrote this article in case someone tries to download another Firefox build. This article will need to be localized, but I'm waiting until tomorrow morning, in case any of you have suggestions. Joni
  2. AliceWyman 5147 posts
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    For more background, I found this post with a google search: http://www.macupdate.com/app/mac/10700/firefox (Quote)

    Sean-Smith Sep 19, 2014
    
    New installations of Firefox 30.0.2 fail Gatekeeper verification and cannot be launched (with default Gatekeeper settings) on OS X 10.9.5:
    
    " 'Firefox' can’t be opened because the identity of the developer cannot be confirmed."
    
    Really? Apple warned developers a month and a half ago, on August 4th, that this change was coming and that developers would need to sign their apps with the Mavericks codesign tool for their apps to launch on OS X 10.9.5 and later.
    
    Perhaps that's why Firefox 32.0.2 for Mac is still not available for download directly from Mozilla's web site without tweaking the download URL, a day after it was made available for Windows and Linux. Incompetent prats.
    

    I also found a related bug report which shows that the issue is currently "resolved" by only offering Firefox 32.0 to Mac users, instead of the latest 32.0.2 and 32.0.1 versions:

    Bug 1069545 - Serve OSX Firefox 32.0.1 instead of 32.0.2 (Quote)

    Paul McLanahan [:pmac] 2014-09-22 06:39:48 PDT
    
    It was later discovered that the OSX upgrade hadn't approved 32.0.1 either. Both should be approved for install soon.
    

    I checked https://www.mozilla.org/en-US/firefox/all/ and all of the Mac downloads are for Firefox 32.0 (the Windows and Linux downloads are for 32.0.2). I added a new post with a link to this bug to the Firefox 32 Release / Issues / Status thread: /forums/contributors/710634?#post-62051

    Joni, if have any more information on when Firefox 32.0.2 will be available for Mac could you post it to the above thread? Edit: Firefox 32.0.2 is now available for download on Mac OS - see below.

    Edit 2: More on Mac OS X 10.9.5 signing requirements, related bug reports:

    For more background, I found this post with a google search: http://www.macupdate.com/app/mac/10700/firefox (Quote) Sean-Smith Sep 19, 2014 New installations of Firefox 30.0.2 fail Gatekeeper verification and cannot be launched (with default Gatekeeper settings) on OS X 10.9.5: " 'Firefox' can’t be opened because the identity of the developer cannot be confirmed." Really? Apple warned developers a month and a half ago, on August 4th, that this change was coming and that developers would need to sign their apps with the Mavericks codesign tool for their apps to launch on OS X 10.9.5 and later. Perhaps that's why Firefox 32.0.2 for Mac is still not available for download directly from Mozilla's web site without tweaking the download URL, a day after it was made available for Windows and Linux. Incompetent prats. ----- I also found a related bug report which shows that the issue is currently "resolved" by only offering Firefox 32.0 to Mac users, instead of the latest 32.0.2 and 32.0.1 versions: [https://bugzilla.mozilla.org/show_bug.cgi?id=1069545 Bug 1069545] - Serve OSX Firefox 32.0.1 instead of 32.0.2 (Quote) Paul McLanahan [:pmac] 2014-09-22 06:39:48 PDT It was later discovered that the OSX upgrade hadn't approved 32.0.1 either. Both should be approved for install soon. ----- I checked https://www.mozilla.org/en-US/firefox/all/ and all of the Mac downloads are for Firefox 32.0 (the Windows and Linux downloads are for 32.0.2). I added a new post with a link to this bug to the Firefox 32 Release / Issues / Status thread: [/forums/contributors/710634?#post-62051] <s>Joni, if have any more information on when Firefox 32.0.2 will be available for Mac could you post it to the above thread?</s> Edit: Firefox 32.0.2 is now available for download on Mac OS - see below. Edit 2: More on Mac OS X 10.9.5 signing requirements, related bug reports: *http://www.tuaw.com/2014/08/04/apples-changes-to-app-signing-could-leave-some-apps-blocked-by/ *http://hearsum.ca/blog/upcoming-changes-to-mac-package-layout-signing/ *[https://bugzilla.mozilla.org/show_bug.cgi?id=1047584 Bug 1047584] - Modify file structure of Firefox.app to allow for OSX v2 signing *[https://bugzilla.mozilla.org/show_bug.cgi?id=1046306 Bug 1046306] - [tracking bug] make necessary changes to OS X builds/signing to support 10.9.5
    Modified by AliceWyman on
  3. ideato 567 posts
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    Update 32.0.2 now in all Mac downloads from https://www.mozilla.org/en-US/firefox/all/

    thanks

    '''Update''' '''32.0.2 now in all Mac downloads''' from https://www.mozilla.org/en-US/firefox/all/ thanks
  4. AliceWyman 5147 posts
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    ideato said

    Update 32.0.2 now in all Mac downloads from https://www.mozilla.org/en-US/firefox/all/ thanks

    Yes! It was fixed today:

    • Bug 1071597 - Serve OSX Firefox 32.0.2 for all 32.0.x releases

    I updated the Firefox 32 Release / Issues / Status thread: /forums/contributors/710634?#post-62061

    ''ideato [[#post-10107|said]]'' <blockquote> '''Update''' '''32.0.2 now in all Mac downloads''' from https://www.mozilla.org/en-US/firefox/all/ thanks </blockquote> Yes! It was fixed today: *[https://bugzilla.mozilla.org/show_bug.cgi?id=1071597 Bug 1071597] - Serve OSX Firefox 32.0.2 for all 32.0.x releases I updated the Firefox 32 Release / Issues / Status thread: [/forums/contributors/710634?#post-62061]
  5. Joni 351 posts
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    Hi, Alice and ideato.

    Yep, 32.0.2 was just white listed. I got an update from Tyler - we've just submitted 32.0.3 to the white list and it will probably take 4-7 days to go through. We have to go through the same process for each build until FX 34, which will meet Apple requirements.

    I've removed any references to Firefox 32 or 33 in the article - users don't have to know these details to get the install to work anyway.

    Hi, Alice and ideato. Yep, 32.0.2 was just white listed. I got an update from Tyler - we've just submitted 32.0.3 to the white list and it will probably take 4-7 days to go through. We have to go through the same process for each build until FX 34, which will meet Apple requirements. I've removed any references to Firefox 32 or 33 in the article - users don't have to know these details to get the install to work anyway.
  6. AliceWyman 5147 posts
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    This article is currently named "Firefox can't be opened on a Mac - how to fix it"

    I know that the full error is listed in the article search summary but I think the article title needs updating to avoid confusion with the other possible startup issues listed in the Firefox won't start - find solutions article.

    From bug 1069545 #c8: The issue is only with the initial download and installation. Updates function correctly.

    So maybe this?

    "Firefox can't be opened after you install it on a Mac - How to fix"

    In any case, should a link to this article be added to the Firefox won't start - find solutions article or is it too small of an issue?

    This article is currently named "Firefox can't be opened on a Mac - how to fix it" I know that the full error is listed in the article search summary but I think the article title needs updating to avoid confusion with the other possible startup issues listed in the [[Firefox won't start - find solutions]] article. From [https://bugzilla.mozilla.org/show_bug.cgi?id=1069545#c8 bug 1069545 #c8]: ''The issue is only with the initial download and installation. Updates function correctly.'' So maybe this? "Firefox can't be opened after you install it on a Mac - How to fix" In any case, should a link to this article be added to the [[Firefox won't start - find solutions]] article or is it too small of an issue?
  7. AliceWyman 5147 posts
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    AliceWyman said

    In any case, should a link to this article be added to the Firefox won't start - find solutions article or is it too small of an issue?

    I went ahead and made a new revision to Firefox won't start - find solutions {for mac} with link to this article. It's pending review.

    ''AliceWyman [[#post-10111|said]]'' <blockquote> In any case, should a link to this article be added to the [[Firefox won't start - find solutions]] article or is it too small of an issue? </blockquote> I went ahead and made a new revision to [[Firefox won't start - find solutions]] {for mac} with link to this article. It's pending review.
  8. ideato 567 posts
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    AliceWyman said

    I went ahead and made a new revision to Firefox won't start - find solutions {for mac} with link to this article. It's pending review.

    Done

    ''AliceWyman [[#post-10112|said]]'' <blockquote> I went ahead and made a new revision to [[Firefox won't start - find solutions]] {for mac} with link to this article. It's pending review. </blockquote> Done
  9. Joni 351 posts
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    Thanks for adding this article, Alice. I've changed the title to "Firefox can't be installed..." because this only affects new installations.

    The link in the Firefox won't start - find solutions article should redirect, but feel free to update it to the new title if you (or anyone else) has the time or energy.

    Thanks for adding this article, Alice. I've changed the title to "Firefox can't be installed..." because this only affects new installations. The link in the [[Firefox won't start - find solutions]] article should redirect, but feel free to update it to the new title if you (or anyone else) has the time or energy.
  10. AliceWyman 5147 posts
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    Joni said

    Thanks for adding this article, Alice. I've changed the title to "Firefox can't be installed..." because this only affects new installations.

    You're welcome.

    Joni, I think that "Firefox can't be opened after you install it on a Mac - How to fix" is a better title if Firefox does get installed but doesn't open. That's why I added the link to Firefox won't start - find solutions.

    You changed the title to "Firefox can't be installed on a Mac - how to fix it". Installation issues are covered in How to download and install Firefox on Mac. Maybe add a link to that article if this is an installation issue and not a startup issue? Edit: I'm having problems with the new title because the article describes how to open the Firefox application (Firefox.app) AFTER it's been installed.

    ideato said

    AliceWyman said
    I went ahead and made a new revision to Firefox won't start - find solutions {for mac} with link to this article. It's pending review.

    Done

    Thanks!

    ''Joni [[#post-10117|said]]'' <blockquote> Thanks for adding this article, Alice. I've changed the title to "Firefox can't be installed..." because this only affects new installations. </blockquote> You're welcome. Joni, I think that "Firefox can't be opened after you install it on a Mac - How to fix" is a better title if Firefox does get installed but doesn't open. That's why I added the link to [[Firefox won't start - find solutions]]. You changed the title to "Firefox can't be installed on a Mac - how to fix it". <s>Installation issues are covered in [[How to download and install Firefox on Mac]]. Maybe add a link to that article if this is an installation issue and not a startup issue? </s> Edit: I'm having problems with the new title because the article describes how to open the Firefox application ('''Firefox.app''') AFTER it's been installed. ''ideato [[#post-10114|said]]'' <blockquote> ''AliceWyman [[#post-10112|said]]'' <blockquote> I went ahead and made a new revision to [[Firefox won't start - find solutions]] {for mac} with link to this article. It's pending review. </blockquote> Done </blockquote> Thanks!
    Modified by AliceWyman on
  11. AliceWyman 5147 posts
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    A help link to this article will appear on mozilla.org download pages for Mac users on OS X 10.9.5: (screenshot from the bug report):

    • Bug 1072538 - Show help link for OSX 10.9.5 users on mozilla.org download pages

    Note: Firefox 32.0.3 has been released. I checked https://www.mozilla.org/en-US/firefox/all/ and all of the Mac downloads are for Firefox 32.0.3. Mac OS X 10.9.5 users will need this article to get Firefox working until 32.0.3 is whitelisted by Apple. See the bug report for details.

    A help link to this article will appear on mozilla''.''org download pages for Mac users on OS X 10.9.5: ([https://bug1072538.bugzilla.mozilla.org/attachment.cgi?id=8494823 screenshot] from the bug report): *[https://bugzilla.mozilla.org/show_bug.cgi?id=1072538 Bug 1072538] - Show help link for OSX 10.9.5 users on mozilla''.''org download pages '''Note:''' Firefox 32.0.3 has been released. I checked https://www.mozilla.org/en-US/firefox/all/ and all of the Mac downloads are for Firefox 32.0.3. Mac OS X 10.9.5 users will need this article to get Firefox working until 32.0.3 is whitelisted by Apple. See the bug report for details.
    Modified by AliceWyman on
  12. Joni 351 posts
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    Alice,

    After digging around other sites, I agree that we should change the title. However, I'm hesitant to change it into something that indicates a successful installation.

    While Firefox does technically get installed, the error message happens so close to the installation process that I wonder if users (particularly new Mac users) might see this as an installation problem.

    I looked at other articles to see how other people are referring to Mac's Gatekeeper. It's is generally referred to as a security feature that "blocks installations" or prevents you from "launching" an app.

    We can experiment with your suggested title and see if the users get it (based on questions on the support forum).

    Or we can try other titles and see if it's clearer. Examples:

    1. Can't open a new installation of Firefox on Mac - unidentified developer  : this is closer to Alice's idea but has part of the error message in the title.
    2. Firefox can't be opened after being downloaded on a Mac

    If anyone has suggestions, please share them.

    Joni

    Alice, After digging around other sites, I agree that we should change the title. However, I'm hesitant to change it into something that indicates a successful installation. While Firefox does technically get installed, the error message happens so close to the installation process that I wonder if users (particularly new Mac users) might see this as an installation problem. I looked at other articles to see how other people are referring to Mac's Gatekeeper. It's is generally referred to as a security feature that "blocks installations" or prevents you from "launching" an app. * http://arstechnica.com/apple/2014/09/apple-releases-os-x-10-9-5-with-fixes-new-code-signing-requirements/ * https://kb.wisc.edu/helpdesk/page.php?id=25443 * http://www.wikihow.com/Install-Software-from-Unsigned-Developers-on-a-Mac We can experiment with your suggested title and see if the users get it (based on questions on the support forum). Or we can try other titles and see if it's clearer. Examples: # ''Can't open a new installation of Firefox on Mac - unidentified developer'' : this is closer to Alice's idea but has part of the error message in the title. # ''Firefox can't be opened after being downloaded on a Mac'' If anyone has suggestions, please share them. Joni
  13. AliceWyman 5147 posts
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    Joni, As I've gathered, Gatekeeper can block an installer package (mpkg file) or it can block installed applications (.app files). For the title of this article, I prefer my original suggestion "Firefox can't be opened after you install it on a Mac - How to fix"

    More importantly, see this screenshot from Bug 1072538 - Show help link for OSX 10.9.5 users on mozilla.org download pages. A link to this article is described as "important message on installation instructions". ThIs article has to explain that the fixes should be done AFTER installing Firefox. It might also help to link to How to download and install Firefox on Mac to counteract the false message that this article includes installation instructions.

    Joni, As I've gathered, Gatekeeper can block an installer package ([http://www.fileinfo.com/extension/mpkg mpkg file]) or it can block installed applications (.app files). For the title of this article, I prefer my original suggestion "Firefox can't be opened after you install it on a Mac - How to fix" More importantly, see [https://bug1072538.bugzilla.mozilla.org/attachment.cgi?id=8494853 this screenshot] from [https://bugzilla.mozilla.org/show_bug.cgi?id=1072538 Bug 1072538] - Show help link for OSX 10.9.5 users on mozilla.org download pages. A link to this article is described as "important message on installation instructions". ThIs article has to explain that the fixes should be done AFTER installing Firefox. It might also help to link to [[How to download and install Firefox on Mac]] to counteract the false message that this article includes installation instructions.
  14. AliceWyman 5147 posts
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    I made a new revision to update the article summary and I added a hypertext link to How to download and install Firefox on Mac in the article's first sentence. I think the new revision is ready to localize but I didn't mark it, in case anyone sees something else to change.

    I made a small second edit. The exact error message includes "Firefox.app" in quotes based on this screenshot that Joni included in the other thread: http://people.mozilla.org/~spohl/Gatekeeper-warning-Firefox.app.png

    I made a new revision to update the article summary and I added a hypertext link to [[How to download and install Firefox on Mac]] in the article's first sentence. I think the new revision is ready to localize but I didn't mark it, in case anyone sees something else to change. I made a small second edit. The exact error message includes "Firefox.app" in quotes based on this screenshot that Joni included in the other thread: [http://people.mozilla.org/~spohl/Gatekeeper-warning-Firefox.app.png]
    Modified by AliceWyman on