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New KB article and related discussion

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  • Last reply by AliceWyman
  1. AliceWyman 4254 posts
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    See /forums/contributors/709626 Firefox 24 Release / Issues / Status

    Tylerdowner said on September 27, 2013

    Hey everyone! Just a quick update around Firefox 24. There is a crash that is caused by the Norton Toolbar that users who update to Firefox 24 may experience (it is more likely to crash if at anytime in the past users have used the Norton Vault to store their passwords, even if it is disabled now). This was reported at Bugzilla in Bug 917792, and Norton is aware of the issue and is working hard on fixing it (this is out of the hands of Firefox). We have created an article, https://support.mozilla.org/en-US/kb/firefox-24-crashes-with-norton-toolbar, and will keep a close eye on this.

    AliceWyman said on October 1, 2013

    michro said
    AliceWyman said
    Shouldn't Firefox 24 crashes with the Norton Toolbar be a "Hot Topic"? It isn't.

    Alice, I was wondering the same thing. I completely agree with you.

    I'm thinking it was just an oversight so I edited the description to add it to "Hot Topics". I think it'll take a little while for it to show It now shows up in /products/firefox/hot.

    See [/forums/contributors/709626] Firefox 24 Release / Issues / Status ''Tylerdowner said on September 27, 2013'' <blockquote> Hey everyone! Just a quick update around Firefox 24. There is a crash that is caused by the Norton Toolbar that users who update to Firefox 24 may experience (it is more likely to crash if at anytime in the past users have used the Norton Vault to store their passwords, even if it is disabled now). This was reported at Bugzilla in [https://bugzilla.mozilla.org/show_bug.cgi?id=917792 Bug 917792], and Norton is aware of the issue and is working hard on fixing it (this is out of the hands of Firefox). We have created an article, https://support.mozilla.org/en-US/kb/firefox-24-crashes-with-norton-toolbar, and will keep a close eye on this. </blockquote> ''AliceWyman said on October 1, 2013'' <blockquote> ''michro said '' <blockquote> ''AliceWyman said'' <blockquote> Shouldn't [[Firefox 24 crashes with the Norton Toolbar]] be a "Hot Topic"? It isn't. </blockquote> Alice, I was wondering the same thing. I completely agree with you. </blockquote> I'm thinking it was just an oversight so I edited the description to add it to "Hot Topics". <s>I think it'll take a little while for it to show</s> It now shows up in [/products/firefox/hot]. </blockquote>
    Modified by AliceWyman on