Contributor News & Resources

Welcome, we are thrilled to have you as a contributor to the '''''su'''pport. '''mo'''zilla. org'' ('''SUMO''') website! ''It's through your efforts that we are able to provide help to so many Firefox users.'' __TOC__ [[T:WUWS]] ==Contributor Help Wanted== Refer to the [https://support.mozilla.org/en-US/kb/superheroes-wanted Superheroes Wanted] page for links to the latest step-by-step documentation for contributors. *'''L1oN Contributor''' - Help to [https://support.mozilla.org/kb/localize-firefox-help localize Firefox Help] *'''Forum Contributor''' - Answer [https://support.mozilla.org/en-US/questions?sort=requested&filter=no-replies user support questions] that are most-requested but have no replies *'''Feedback Support''' - Read and summarize user feedback from the [https://support.mozilla.org/questions user support forum] and [http://input.mozilla.org input] to get a sense of the main issues and then update the [https://support.mozilla.org/en-US/user-feedback-report User Feedback Report article] *'''Feedback Localizer''' - Read and summarize all feedback posted in your language and then update the [https://support.mozilla.org/en-US/user-feedback-report User Feedback Report article] *'''Army of Awesome Contributor''' - Respond to [http://support.mozilla.org/army-of-awesome tweets about Firefox] *'''KB Editor''' - Help to update [https://support.mozilla.com/contributors/need-changes knowledge base articles that need changes] ==Helpful links for contributors== Here we are gathering information about the way we work and general information that will be useful for all contributors. If you have something to add, let us know. If you want to get updates about changes to a page, click on the link that says '''Get emailed when this article changes''' in the sidebar on the right. ===Communication channels=== We use the [https://support.mozilla.com/forums Contributor forums] to discuss everything about Firefox Help. You can find many of us on the [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo IRC (via Mibbit)] channel for a chat. We also use the private message link on each profile to message individuals via SUMO. ===Contributor and group directories=== ''Attracting (and keeping) new collaborators has always been via a personal contact and coaching.'' In addition to our user profiles, we have a forum thread for [https://support.mozilla.com/forums/off-topic/271607 contributor introductions]. We encourage you to register on [http://mozillians.org Mozillians.org] and add the SUMO tag to your profile. The following table includes links to the groups in the SUMO project where you will find the group leaders, contributors, and recent announcements. {| |'''Support Forum''' |[https://support.mozilla.org/groups/forum-moderators Moderators] |[https://support.mozilla.com/groups/contributors Contributors] | | | | | |- |'''LiveChat''' |[https://support.mozilla.org/groups/live-chat-helpers LiveChat helpers] | | | | | |- |rowspan="3"|'''Localization''' |[https://support.mozilla.org/en-US/groups/bengali-bn-in-localization Bengali] |[https://support.mozilla.org/en-US/groups/brazilian-localization Brazilian Portuguese] |[https://support.mozilla.org/en-US/groups/chinese-zh-cn-localization Chinese] |[https://support.mozilla.org/en-US/groups/dutch-localization Dutch] |[https://support.mozilla.org/en-US/groups/french-localization French] |[https://support.mozilla.org/en-US/groups/german-localization German] |[https://support.mozilla.org/en-US/groups/hindi-localization Hindi] |- | |[https://support.mozilla.org/en-US/groups/indonesian-localization Indonesian] |[https://support.mozilla.org/en-US/groups/italian-localization Italian] |[https://support.mozilla.org/en-US/groups/japanese-localization Japanese] |[https://support.mozilla.org/en-US/groups/polish-localization Polish] |[https://support.mozilla.org/en-US/groups/portuguese-pt-pt-localization Portuguese] |[https://support.mozilla.org/en-US/groups/russian-localization Russian] |[https://support.mozilla.org/en-US/groups/slovak-localization-group Slovak] |- | |[https://support.mozilla.org/en-US/groups/slowenian-localization Slowenian] |[https://support.mozilla.org/en-US/groups/spanish-localization Spanish] |[https://support.mozilla.org/en-US/groups/turkish-group Turkish] | | | | |- |'''SUMO Development''' |[https://support.mozilla.org/groups/sumo-developers SUMO Developers] |[https://support.mozilla.org/kb/meet-team SUMO Admins] | | | | | |- |'''Army of Awesome''' |[https://support.mozilla.org/groups/army-of-awesome-contributors Army of Awesome Contributors ] | | | | | | |- |'''Knowledge Base''' |[https://support.mozilla.org/groups/knowledge-base-editors KB Editors] |[https://support.mozilla.org/groups/knowledge-base-reviewers KB Reviewers] | | | | | |} ===SUMO Bugs=== If there is anything wrong on SUMO, please let us know, so we can fix it. As usual at Mozilla, we use Bugzilla to track bugs. [https://bugzilla.mozilla.org/buglist.cgi?list_id=772887&product=support.mozilla.org&query_format=advanced&resolution=---&order=bug_id%20DESC&query_based_on= Check SUMO bugs] to see if your issue is not yet in Bugzilla and just [https://bugzilla.mozilla.org/enter_bug.cgi?alias=&assigned_to=nobody%40mozilla.org&blocked=&bug_file_loc=http%3A%2F%2F&bug_severity=normal&bug_status=NEW&component=Knowledge%20Base%20Software&comment=&contenttypeentry=&contenttypemethod=autodetect&contenttypeselection=text%2Fplain&data=&dependson=&description=&flag_type-325=X&flag_type-37=X&flag_type-4=X&flag_type-607=X&form_name=enter_bug&keywords=&maketemplate=Remember%20values%20as%20bookmarkable%20template&op_sys=All&priority=--&product=support.mozilla.org&qa_contact=kb-software%40sumo.bugs&rep_platform=All&short_desc=&status_whiteboard=&target_milestone=---&version=unspecified provide a summary and a brief description of the problem]. === Testing Environments === Besides our production servers at [http://support.mozilla.org support.mozilla.org], we have two different staging servers available for testing: * '''[http://support-dev.allizom.org support-dev.allizom.org] - AKA "-dev"''' - Updates constantly from our 'master' branch, so is running the latest code. Please attempt to reproduce bugs here before reporting. If they've been fixed already, they'll be fixed here. * '''[http://support.allizom.org support.allizom.org] - AKA "stage"''' - This typically updates on Wednesdays around 12pm ET/9am PT, though it may pick up updates more frequently. It runs our 'next' branch, and is the code that's planned for the next production push. If you want to make a change and are unsure how it works, you can test it on this server first. ===Development Schedule=== As a public good organization, our work results are made public, and you can watch as we improve our services. * [https://wiki.mozilla.org/Support/Goals/2011Q4 Our quarterly goals] tell you what we are planning on working on for the next 3 months. * You can see the most important upcoming events on our [http://www.google.com/calendar/embed?src=k7qfk36s15upe2qecc0nsrjbco%40group.calendar.google.com calendar]. * You can even track our [http://moxie.jamessocol.com/bugstats fixed bugs] for the next release. ==Rules of SUMO== # '''Have fun!''' # If in doubt, refer to Rule #1. # When all else fails, do something you've never done before! ===Contributor Commitments=== ''We ask for a few commitments from contributors.'' *Have fun and do new things! *Fulfill the duties of your position as outlined by your group leader *Commitment of at least one year *Click '''Get emailed when this article changes on this page''' and read the News updates *Let your group leader know if you have a change in circumstances that is impeding your ability to contribute ''We ask for two additional commitments from group leaders.'' *Update the [https://support.mozilla.org/en-US/kb/group-status-report SUMO status report] for your group each week *Attend one Mozilla-sponsored in-person event every two years ===What if I am having trouble meeting my commitments?=== ''Most of the contributors to SUMO are volunteers with other obligations that could unexpectedly make it hard for them to meet their obligations. If this happens to you, we have recommendations on how to handle it:'' *'''Remember, you are not alone'''. Many contributors have been in this situation. No one will be surprised or disappointed to hear that you are having a hard time keeping up. *'''Raise your hand and communicate'''. The more the rest of your group understands what you are going through, the easier it is for everyone. SUMO is very supportive, you may get more help than you imagined, just by letting people know. If you have to resign, it will be much easier on everyone if you let your group know sooner rather than later. * '''Changes in status aren't permanent'''. If you need to lighten your load for a few months, that is usually manageable. When you are ready to take on more, we'll be happy to work with you. If you need to resign now, it doesn't mean that you can't rejoin the contributor group when circumstances change. * '''Don't go silent'''. Disappearing is the worst response for everyone. Your group won't know whether to recruit a replacement or not. It doesn't matter what the reason is, just let us know, so we can help.

Welcome, we are thrilled to have you as a contributor to the support. mozilla. org (SUMO) website! It's through your efforts that we are able to provide help to so many Firefox users.

Big things this week

• Notes and video from this meeting.
• It was a short meeting but a lot of celebration!
• Everyone: please help us in testing Persona
• We have a list with the top contributors of all time, check the etherpad or watch the video to see it! We had a nice celebration!
• Update on the buddy program and on our Summit planned to unite all SUMO warriors!
• Contributors of the week: AlicyWyman, philipp, john99, italian team
• Current SUMO development sprint – 2013.18.
• Next SUMO meeting - Monday, Sept. 30th - (call in details & meeting notes) at 9:00 am PST. Please add your comments, questions and updates to the etherpad. You can also participate in #sumo during the meeting. We’re going to record and post a video of the meeting.

Contributor Help Wanted

Refer to the Superheroes Wanted page for links to the latest step-by-step documentation for contributors.

• L1oN Contributor - Help to localize Firefox Help

• Forum Contributor - Answer user support questions that are most-requested but have no replies

• Feedback Support - Read and summarize user feedback from the user support forum and input to get a sense of the main issues and then update the User Feedback Report article

• Feedback Localizer - Read and summarize all feedback posted in your language and then update the User Feedback Report article

• Army of Awesome Contributor - Respond to tweets about Firefox

• KB Editor - Help to update knowledge base articles that need changes

Helpful links for contributors

Here we are gathering information about the way we work and general information that will be useful for all contributors. If you have something to add, let us know.

If you want to get updates about changes to a page, click on the link that says Get emailed when this article changes in the sidebar on the right.

Communication channels

We use the Contributor forums to discuss everything about Firefox Help. You can find many of us on the IRC (via Mibbit) channel for a chat. We also use the private message link on each profile to message individuals via SUMO.

Contributor and group directories

Attracting (and keeping) new collaborators has always been via a personal contact and coaching.

In addition to our user profiles, we have a forum thread for contributor introductions. We encourage you to register on Mozillians.org and add the SUMO tag to your profile.

The following table includes links to the groups in the SUMO project where you will find the group leaders, contributors, and recent announcements.

Support Forum	Moderators	Contributors
LiveChat	LiveChat helpers
Localization	Bengali	Brazilian Portuguese	Chinese	Dutch	French	German	Hindi
	Indonesian	Italian	Japanese	Polish	Portuguese	Russian	Slovak
	Slowenian	Spanish	Turkish
SUMO Development	SUMO Developers	SUMO Admins
Army of Awesome	Army of Awesome Contributors
Knowledge Base	KB Editors	KB Reviewers

SUMO Bugs

If there is anything wrong on SUMO, please let us know, so we can fix it. As usual at Mozilla, we use Bugzilla to track bugs. Check SUMO bugs to see if your issue is not yet in Bugzilla and just provide a summary and a brief description of the problem.

Testing Environments

Besides our production servers at support.mozilla.org, we have two different staging servers available for testing:

• support-dev.allizom.org - AKA "-dev" - Updates constantly from our 'master' branch, so is running the latest code. Please attempt to reproduce bugs here before reporting. If they've been fixed already, they'll be fixed here.
• support.allizom.org - AKA "stage" - This typically updates on Wednesdays around 12pm ET/9am PT, though it may pick up updates more frequently. It runs our 'next' branch, and is the code that's planned for the next production push. If you want to make a change and are unsure how it works, you can test it on this server first.

Development Schedule

As a public good organization, our work results are made public, and you can watch as we improve our services.

• Our quarterly goals tell you what we are planning on working on for the next 3 months.
• You can see the most important upcoming events on our calendar.
• You can even track our fixed bugs for the next release.

Rules of SUMO

1. Have fun!
2. If in doubt, refer to Rule #1.
3. When all else fails, do something you've never done before!

Contributor Commitments

We ask for a few commitments from contributors.

• Have fun and do new things!
• Fulfill the duties of your position as outlined by your group leader
• Commitment of at least one year
• Click Get emailed when this article changes on this page and read the News updates
• Let your group leader know if you have a change in circumstances that is impeding your ability to contribute

We ask for two additional commitments from group leaders.

• Update the SUMO status report for your group each week
• Attend one Mozilla-sponsored in-person event every two years

What if I am having trouble meeting my commitments?

Most of the contributors to SUMO are volunteers with other obligations that could unexpectedly make it hard for them to meet their obligations. If this happens to you, we have recommendations on how to handle it:

• Remember, you are not alone. Many contributors have been in this situation. No one will be surprised or disappointed to hear that you are having a hard time keeping up.
• Raise your hand and communicate. The more the rest of your group understands what you are going through, the easier it is for everyone. SUMO is very supportive, you may get more help than you imagined, just by letting people know. If you have to resign, it will be much easier on everyone if you let your group know sooner rather than later.
• Changes in status aren't permanent. If you need to lighten your load for a few months, that is usually manageable. When you are ready to take on more, we'll be happy to work with you. If you need to resign now, it doesn't mean that you can't rejoin the contributor group when circumstances change.
• Don't go silent. Disappearing is the worst response for everyone. Your group won't know whether to recruit a replacement or not. It doesn't matter what the reason is, just let us know, so we can help.