common forum responses

Note:

This document is used as a listing for the canned responses tool. Please follow these steps on how to use it.

Adding a new forum response: To add a new forum response, simply create a new article here: http://support.mozilla.org/kb/new?title=Forum%20Response.

1. Make sure it's in the "Canned responses" category and that the page title starts with "Forum Response".
2. Add a link to the new canned response article under the appropriate heading, as shown below. If no heading is available, add a new one, like this:

== Heading under which you want the response to be ==

[[Forum Response - Test response|Label you want the response to have]]

Review and approval: Have your submission reviewed by another KB article reviewer to minimize errors. Please contact a reviewer or Joni directly if your submission requires immediate attention or hasn't been reviewed in 24 hours.

Using wiki markup: Please be careful using wiki markup. Keep in mind that certain formatting will show up in the "Forum Response" article but won't work when the response is posted to the support forum. For example, DO NOT use:

• "show-for" code, as described in How to use "For" tags.
• "styling" markup for buttons and menus: {button___} and {menu___}
• templates: [[T:Open Add-ons|type=Extensions or Appearance or Plugins]]

A list of markup that works in both articles and in forum posts is included in the Markup chart article. Please only use markup that works in forum posts.