Cannot delete messages

If you cannot delete messages in Thunderbird, it may be caused by a corrupted trash folder. Here is how to delete the corrupted trash folder and create a new one: # First, open your Profile folder: #*At the top right of the Thunderbird window, click the menu button [[Image:New Fx Menu]], then select {menu Help}, and then {menu Troubleshooting Information}. The ''Troubleshooting Information'' tab will open. #* Under the '''Application Basics''' section, click on {button {for win}Show Folder{/for}{for mac}Show in Finder{/for}{for linux}Open Directory{/for}}. A window with your profile {for not mac}files{/for}{for mac}folder{/for} will open. # Close Thunderbird. # Open the {filepath Mail} (or {filepath ImapMail}) folder in your file manager (according to whether you are using POP or IMAP with the affected account). # Open the folder with your incoming mail server name (something like {filepath imap.googlemail<!-- -->.com} or {filepath pop.googlemail<!-- -->.com}). # Select the {filepath Trash} and {filepath Trash.msf} files and delete them. In some accounts, these may be named {filepath Bin} or {filepath Deleted}. # Restart Thunderbird. A new Trash folder will be created by Thunderbird. This should make it possible to delete email again.

If you cannot delete messages in Thunderbird, it may be caused by a corrupted trash folder.

Here is how to delete the corrupted trash folder and create a new one:

1. First, open your Profile folder:
   • At the top right of the Thunderbird window, click the menu button , then select Help, and then Troubleshooting Information. The Troubleshooting Information tab will open.
   • Under the Application Basics section, click on Show FolderShow in FinderOpen Directory. A window with your profile filesfolder will open.
2. Close Thunderbird.
3. Open the Mail (or ImapMail) folder in your file manager (according to whether you are using POP or IMAP with the affected account).
4. Open the folder with your incoming mail server name (something like imap.googlemail.com or pop.googlemail.com).
5. Select the Trash and Trash.msf files and delete them. In some accounts, these may be named Bin or Deleted.
6. Restart Thunderbird.

A new Trash folder will be created by Thunderbird. This should make it possible to delete email again.