This forum is a discussion about improving the "Updates reported when running newest version" article. If you'd like to participate, please register.

If you need help with Firefox, please ask a question.

Why was this article archived?

  • 4 Replies
  • Last reply by AliceWyman
  1. AliceWyman 5343 posts
    Report Abuse

    Does anyone know why was this article archived? Does the issue no longer exist? Does it affect too few users to justify keeping it?

    I'm asking because this article is linked from other articles, including How to fix the Update Failed error message when updating Firefox. I have a revision pending to remove the link to this article.

    Related discussion:

    https://support.mozilla.org/en-US/kb/update-failed-error-message-when-updating/discuss/6570 Links to outdated articles

    Does anyone know why was this article archived? Does the issue no longer exist? Does it affect too few users to justify keeping it? I'm asking because this article is linked from other articles, including [[How to fix the Update Failed error message when updating Firefox]]. I have a revision pending to remove the link to this article. Related discussion: https://support.mozilla.org/en-US/kb/update-failed-error-message-when-updating/discuss/6570 Links to outdated articles
  2. John99 3665 posts
    Report Abuse

    I still find the information useful the

     Delete update configuration files
    

    That helps when a user wants to prevent an update. Perhaps they have run in to a bug with the current version or even a chemspill they check the version and confirm it was what they hoped, only for it to update again because they checked from

    menu -> help -> about Firefox 
    

    instead of for instance from about:support

    If instead the person changes the url they may forget to revert that later and remain stuck on an out dated version. So explaining how to stop the update is better advice.

    It would not surprise me if this was part of the mass archiving we did a few years ago.

    I still find the information useful the Delete update configuration files That helps when a user wants to prevent an update. Perhaps they have run in to a bug with the current version or even a chemspill they check the version and confirm it was what they hoped, only for it to update again because they checked from menu -> help -> about Firefox instead of for instance from about:support If instead the person changes the url they may forget to revert that later and remain stuck on an out dated version. So explaining how to stop the update is better advice. It would not surprise me if this was part of the mass archiving we did a few years ago.
  3. AliceWyman 5343 posts
    Report Abuse

    Solving the problem, updates reported when running newest version of Firefox is the purpose of this article. John, can you point to any recent instances of this?

    The related bug reports listed in the "source" article, http://kb.mozillazine.org/Updates_reported_when_running_newest_version all seem to be resolved:

    • Bug 368661 – on install, remove the updates directory, updates.xml and the active-update.xml file
    • Bug 372981 – Update history missing after update to 2.0.0.2
    • Bug 374140 – Software Update (Firefox 2001 -> 2002) Problem - wrong User Agents
    • Bug 374900 - Update without permissions fails - then gets confused after administrator update
    • Bug 375710 – Firefox wants to downgrade to 2.0.0.2 from 2.0.0.3
    • Bug 376305 – scenario where the user could get prompted to update to 2.0.0.3 (even though they have 2.0.0.3)
    • Bug 572162 - Remove requirement for app dir to be under program files for UAC elevation (breaks side by side installs of x86 and x64 - mixing of updates including update history)

    If this article is still useful then the location of the update configuration files need to be updated, since it looks like the path was changed in bug 572162 (fixed 2013-05-15). Here's the current path to the Firefox released version update files on my Windows 7 PC: C:\Users\wymette\AppData\Local\Mozilla\updates\E7CF176E110C211B

    updatesDIR

    There are different folders with 16-character foldernames under %LOCALAPPDATA%\Mozilla\updates\ for my Firefox release, Firefox ESR, Firefox Beta, and SeaMonkey installs.

    Solving the problem, ''updates reported when running newest version'' of Firefox is the purpose of this article. John, can you point to any recent instances of this? The related bug reports listed in the "source" article, http://kb.mozillazine.org/Updates_reported_when_running_newest_version all seem to be resolved: *[https://bugzilla.mozilla.org/show_bug.cgi?id=368661 Bug 368661] – on install, remove the updates directory, updates.xml and the active-update.xml file *[https://bugzilla.mozilla.org/show_bug.cgi?id=372981 Bug 372981] – Update history missing after update to 2.0.0.2 *[https://bugzilla.mozilla.org/show_bug.cgi?id=374140 Bug 374140] – Software Update (Firefox 2001 -> 2002) Problem - wrong User Agents *[https://bugzilla.mozilla.org/show_bug.cgi?id=374900 Bug 374900] - Update without permissions fails - then gets confused after administrator update *[https://bugzilla.mozilla.org/show_bug.cgi?id=375710 Bug 375710] – Firefox wants to downgrade to 2.0.0.2 from 2.0.0.3 *[https://bugzilla.mozilla.org/show_bug.cgi?id=376305 Bug 376305] – scenario where the user could get prompted to update to 2.0.0.3 (even though they have 2.0.0.3) *[https://bugzilla.mozilla.org/show_bug.cgi?id=572162 Bug 572162] - Remove requirement for app dir to be under program files for UAC elevation (breaks side by side installs of x86 and x64 - mixing of updates including update history) ----- If this article is still useful then the location of the update configuration files need to be updated, since it looks like the path was changed in [https://bugzilla.mozilla.org/show_bug.cgi?id=572162 bug 572162] (fixed 2013-05-15). Here's the current path to the Firefox released version update files on my Windows 7 PC: C:\Users\wymette\AppData\Local\Mozilla\updates\E7CF176E110C211B ;[[Image:updatesDIR]] There are different folders with 16-character foldernames under %LOCALAPPDATA%\Mozilla\updates\ for my Firefox release, Firefox ESR, Firefox Beta, and SeaMonkey installs.
  4. John99 3665 posts
    Report Abuse

    Not sure I have seen any updates reported when running newest.

    There was a recent case of Os it tells me I am replacing an newer version of Firefox with an older version. {/questions/1114547) but an update seems to have solved that.

    As I say it is most likely to help if someone wishes to prevent an upgrade, and that is both an unusual edge case, and something we do not normally recommend.

    Not sure I have seen any ''updates reported when running newest''. There was a recent case of '' Os it tells me I am replacing an newer version of Firefox with an older version. '' {[/questions/1114547]) but an update seems to have solved that. As I say it is most likely to help if someone wishes to prevent an upgrade, and that is both an unusual edge case, and something we do not normally recommend.
  5. AliceWyman 5343 posts
    Report Abuse

    http://kb.mozillazine.org/Software_Update#Software_Update_not_working_properly (the source article for How to fix the Update Failed error message when updating Firefox) says the following:


    ... you can manually reset the Software Update feature by closing your Mozilla application and deleting the "updates" folder and the two files "active-update.xml" and "updates.xml", which can be found in the folder where Mozilla stores temporary application data for your operating system.

    For example, on Windows 7, the files "active-update.xml", "updates.xml", and the "updates" folder can be found in one of these locations [6] (using Firefox in the first example). Note: You'll need to show hidden files and folders to find these locations:

    C:\Users\<username>\AppData\Local\Mozilla\Firefox\Mozilla Firefox
    C:\Users\<username>\AppData\Local\Mozilla\updates\<alphanumeric string> <snip>

    ... so you can always link people to MozillaZine's article, if you have to.

    http://kb.mozillazine.org/Software_Update#Software_Update_not_working_properly (the source article for [[How to fix the Update Failed error message when updating Firefox]]) says the following: ----- ... you can manually reset the Software Update feature by closing your Mozilla application and deleting the "updates" folder and the two files "active-update.xml" and "updates.xml", which can be found in the folder where Mozilla stores temporary application data for your operating system. For example, on Windows 7, the files "active-update.xml", "updates.xml", and the "updates" folder can be found in one of these locations [6] (using Firefox in the first example). Note: You'll need to show hidden files and folders to find these locations: ;C:\Users\<username>\AppData\Local\Mozilla\Firefox\Mozilla Firefox ;C:\Users\<username>\AppData\Local\Mozilla\updates\<alphanumeric string> <snip> ----- ... so you can always link people to MozillaZine's article, if you have to.