Unable to download attachments from Hotmail or Windows Live Mail
This article is no longer maintained, so its content might be out of date.
This article describes what to do if you cannot download attachments in Microsoft's Hotmail or Windows Live Mail.
Clear cookies and cache
- Click the menu button , choose and select .
- In the Time Range to clear: drop-down, select Everything.
- Click the arrow next to Details to display the list of items that can be cleared.
- Select both Cookies and Cache.
- Click .
Update security software
Some Internet security software (including antivirus, anti-spyware, firewall, and privacy programs) can cause this problem (particularly Trend Micro Internet Security). If clearing your cookies and cache above does not fix the problem, update your Internet security software.
Last Update: 2009-10-14