Unable to download attachments from Hotmail or Windows Live Mail

This article is no longer maintained, so its content might be out of date.

This article describes what to do if you cannot download attachments in Microsoft's Hotmail or Windows Live Mail.

Clear cookies and cache

  1. Click on the menu button fx57menuFx89menuButton to open the menu panel. Click the Library 57 library icon button on your toolbar. (If you don't see it, click the menu fx57menu button, then click Libraryclick the menu fx89menuButton button.)
  2. Click History and select Clear Recent History….
  3. In the Time Range to clear: drop-down, select Everything.
  4. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
  5. Click OK.

Update security software

Some Internet security software (including antivirus, anti-spyware, firewall, and privacy programs) can cause this problem (particularly Trend Micro Internet Security). If clearing your cookies and cache above does not fix the problem, update your Internet security software.

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