Crash when closing a Gmail tab

This article is no longer maintained, so its content might be out of date.

The template "crashsig" does not exist or has no approved revision. UserCallWinProcCheckWow

This crash is often caused by a plugin (particularly the Google Talk plugin). You can disable the plugin by following the following steps:

  1. Open the Add-ons Window by clicking the Tools menu and selecting Add-ons.
  2. In the Add-ons window, select the Plugins panel.
  3. Select Google Talk Plugin and then click the Disable button.

For other plugins, see Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems. If disabling all your plugins does not fix this crash, see Troubleshoot Firefox issues caused by malware.

For troubleshooting other types of Firefox crashes, see Troubleshoot Firefox crashes (closing or quitting unexpectedly)

These fine people helped write this article:

Illustration of hands


Grow and share your expertise with others. Answer questions and improve our knowledge base.

Learn More