I'm trying to find out if it's worth it to create Thunderbird screenshots and screencasts on Mac and Linux. Can someone on the sumo team provide data on percentage of visitors per-OS on Thunderbird articles?
I'm trying to find out if it's worth it to create Thunderbird screenshots and screencasts on Mac and Linux. Can someone on the sumo team provide data on percentage of visitors per-OS on Thunderbird articles?
I'm looking at Google Analytics for production - support.mozilla.org on pageviews for /en-US/products/thunderbird.
I pushed it out to a year and the %'s are pretty much the same. Is there another page you think might be better measure than the Thunderbird landing page?
I'm looking at Google Analytics for production - support.mozilla.org on pageviews for /en-US/products/thunderbird.
I pushed it out to a year and the %'s are pretty much the same. Is there another page you think might be better measure than the Thunderbird landing page?
Just adding something to the conversation here related to OS-specific screenshots, it's unnecessary for most articles. Usually the most it changes is the appearance of the buttons and the title bar. These tiny variations usually don't matter much for the instructions or content of the article, it just makes it more difficult to maintain in the long-term and adds a lot of unneeded media files on the Mozilla servers.
I think as long as the screenshots are done on a Windows 10 system, since it's the latest OS so it will be relevant the longest. This of course excludes OS-specific articles (for example How to install Thunderbird on Linux), which should contain the appropriate screenshots.
Just adding something to the conversation here related to OS-specific screenshots, it's unnecessary for most articles. Usually the most it changes is the appearance of the buttons and the title bar. These tiny variations usually don't matter much for the instructions or content of the article, it just makes it more difficult to maintain in the long-term and adds a lot of unneeded media files on the Mozilla servers.
I think as long as the screenshots are done on a Windows 10 system, since it's the latest OS so it will be relevant the longest. This of course excludes OS-specific articles (for example ''How to install Thunderbird on Linux''), which should contain the appropriate screenshots.
Just adding something to the conversation here related to OS-specific screenshots, it's unnecessary for most articles. Usually the most it changes is the appearance of the buttons and the title bar. These tiny variations usually don't matter much for the instructions or content of the article, it just makes it more difficult to maintain in the long-term and adds a lot of unneeded media files on the Mozilla servers.
I think as long as the screenshots are done on a Windows 10 system, since it's the latest OS so it will be relevant the longest. This of course excludes OS-specific articles (for example How to install Thunderbird on Linux), which should contain the appropriate screenshots.
Do you have any idea the number of folks I have dealt with in support that take one look at the images, decide theirs does not look like it and then post in a support forum because their need is not covered. I am not saying the correct images are necessary, but you have to remember we are usually dealing with the lowest common denominator with support. If you want to simplify things, stop using showfor Thunderbird versions. Unless the user actually selects a version only the current (and default) will ever see the light of day.
My personal feelings is there is no point with most of the showfors for Thunderbird because the manual selection does not look like something that you should click on so never moves from the default. The operating system is picked up from the browser, but I am even questioning that as significant numbers of folk browse on their Android or IOS devices while looking to fix something on their desktop.
I am however happy to be proved wrong.
''Wesley Branton [[#post-74370|said]]''
<blockquote>
Just adding something to the conversation here related to OS-specific screenshots, it's unnecessary for most articles. Usually the most it changes is the appearance of the buttons and the title bar. These tiny variations usually don't matter much for the instructions or content of the article, it just makes it more difficult to maintain in the long-term and adds a lot of unneeded media files on the Mozilla servers.
I think as long as the screenshots are done on a Windows 10 system, since it's the latest OS so it will be relevant the longest. This of course excludes OS-specific articles (for example ''How to install Thunderbird on Linux''), which should contain the appropriate screenshots.
</blockquote>
Do you have any idea the number of folks I have dealt with in support that take one look at the images, decide theirs does not look like it and then post in a support forum because their need is not covered. I am not saying the correct images are necessary, but you have to remember we are usually dealing with the lowest common denominator with support. If you want to simplify things, stop using showfor Thunderbird versions. Unless the user actually selects a version only the current (and default) will ever see the light of day.
My personal feelings is there is no point with most of the showfors for Thunderbird because the manual selection does not look like something that you should click on so never moves from the default. The operating system is picked up from the browser, but I am even questioning that as significant numbers of folk browse on their Android or IOS devices while looking to fix something on their desktop.
I am however happy to be proved wrong.
My personal feelings is there is no point with most of the showfors for Thunderbird because the manual selection does not look like something that you should click on so never moves from the default. The operating system is picked up from the browser, but I am even questioning that as significant numbers of folk browse on their Android or IOS devices while looking to fix something on their desktop.
I can entirely agree with your point on the use of the version showfor. However, I think the better solution for solving the OS showfor issues is to position that dropdown menu somewhere else on SUMO, so that more users can use it.
I don't think that we need to have the instructions for each OS mixed together. Having each OS in a separate document makes a lot of extra documents to search through.
For example, the Firefox documentation has different installation instruction articles for Windows, Mac and Linux, so that's three articles. If there was a single article that was called "How to install Firefox" with OS-specific showfors, as long as the OS-toggle was located in a place that it would catch the eye of most users.
My idea would be to locate the buttons for each OS along the top of the article.
''Matt [[#post-74393|said]]''
<blockquote>My personal feelings is there is no point with most of the showfors for Thunderbird because the manual selection does not look like something that you should click on so never moves from the default. The operating system is picked up from the browser, but I am even questioning that as significant numbers of folk browse on their Android or IOS devices while looking to fix something on their desktop.</blockquote>
I can entirely agree with your point on the use of the version showfor. However, I think the better solution for solving the OS showfor issues is to position that dropdown menu somewhere else on SUMO, so that more users can use it.
I don't think that we need to have the instructions for each OS mixed together. Having each OS in a separate document makes a lot of extra documents to search through.
For example, the Firefox documentation has different installation instruction articles for Windows, Mac and Linux, so that's three articles. If there was a single article that was called "How to install Firefox" with OS-specific showfors, as long as the OS-toggle was located in a place that it would catch the eye of most users.
My idea would be to locate the buttons for each OS along the top of the article.
I can entirely agree with your point on the use of the version showfor. However, I think the better solution for solving the OS showfor issues is to position that dropdown menu somewhere else on SUMO, so that more users can use it.
<SNIP>
My idea would be to locate the buttons for each OS along the top of the article.
The SUMO user interface is less than intuitive, but I have given up trying to communicate that to those that maintain the site. They appear to be happy with the clumsy user interface, other than the periodic forays into replacing it entirely with another commercial product.
Perhaps you will have more luck. Until then I just work within what I see as the boundaries the site imposes on communication.
''Wesley Branton [[#post-74395|said]]''
<blockquote>
I can entirely agree with your point on the use of the version showfor. However, I think the better solution for solving the OS showfor issues is to position that dropdown menu somewhere else on SUMO, so that more users can use it.
<SNIP>
My idea would be to locate the buttons for each OS along the top of the article.
</blockquote>
The SUMO user interface is less than intuitive, but I have given up trying to communicate that to those that maintain the site. They appear to be happy with the clumsy user interface, other than the periodic forays into replacing it entirely with another commercial product.
Perhaps you will have more luck. Until then I just work within what I see as the boundaries the site imposes on communication.
I'm fully willing to do up a visual draft via Photoshop and submit it to the Kitsune team. Is it still the Kitsune project on Github?
I won't do any development work because I have never figured out how to get Mozilla web projects working with Node.js on my system (tried a while back with donate.mozilla.org), but I can give them a concept to look at. I'll probably share it in the contributor forums first, so keep an eye out.
I'm fully willing to do up a visual draft via Photoshop and submit it to the Kitsune team. Is it still the [https://github.com/mozilla/kitsune Kitsune project on Github]?
I won't do any development work because I have never figured out how to get Mozilla web projects working with Node.js on my system (tried a while back with donate.mozilla.org), but I can give them a concept to look at. I'll probably share it in the contributor forums first, so keep an eye out.
Followup question: Out of the Windows visitors to Thunderbird articles, what percentage (of Windows users) are on XP?
To answer Cilias's original question:
In the last 3 months 13% of all windows users (81%) content was visited on an XP device.
(There was a spike on June 27, however the site had a general spike of traffic on that day.)
Overall traffic in pages that came up reported as 0.97% of total traffic on the thunderbird articles since May 1. (30k articles including translated versions) - I am semi-confident in the percentage.
I tried to dig into specific pages /products/thunderbird/* and these were the top 5 urls visited by XP users since May 1
spanish, then french versions of email-thunderbird
Note this is limited to Google Analytics capabilities.
''Chris Ilias [[#post-74361|said]]''
<blockquote>
Followup question: Out of the Windows visitors to Thunderbird articles, what percentage (of Windows users) are on XP?
</blockquote>
To answer Cilias's original question:
In the last 3 months 13% of all windows users (81%) content was visited on an XP device.
(There was a spike on June 27, however the site had a general spike of traffic on that day.)
Overall traffic in pages that came up reported as 0.97% of total traffic on the thunderbird articles since May 1. (30k articles including translated versions) - I am semi-confident in the percentage.
I tried to dig into specific pages /products/thunderbird/* and these were the top 5 urls visited by XP users since May 1
*/en-US/products/thunderbird/emails-thunderbird
*/de/products/thunderbird/emails-thunderbird
*en-US/products/thunderbird/install-migrate-and-update
*/ru/products/thunderbird/emails-thunderbird -
*/it/products/thunderbird/emails-thunderbird -
spanish, then french versions of email-thunderbird
Note this is limited to Google Analytics capabilities.
I've drafted up a photo of a UI tweak that I would like to pass on to the SUMO developers. Take a look in the SUMO Knowledge Base UI Tweak Proposal thread.
I've drafted up a photo of a UI tweak that I would like to pass on to the SUMO developers. Take a look in the [https://support.mozilla.org/en-US/forums/contributors/713102 SUMO Knowledge Base UI Tweak Proposal] thread.
The SUMO user interface is less than intuitive, but I have given up trying to communicate that to those that maintain the site. They appear to be happy with the clumsy user interface, other than the periodic forays into replacing it entirely with another commercial product.
c'mon matt that's not cricket :-) it's not so dire :-) !
SUMO have only tried a commercial product in SUMO once (Get Satisfaction was a Thunderbird thing not a SUMO thing so it doesn't count).
I know the SUMO staff been quite open that we over the last few years up until now that we haven't had the web developer resources to improve and tweak support.mozilla.org and its interface and site to fix long standing bugs that you and others have found (thanks and we hear you on the many paper cuts with the current support.mozilla.org site)
I prefer to think the glass is half full and that we will find the user research, user experience and web developer resources to make support.mozilla.org better for all products including Thunderbird.
Cheers and happy rest of down under winter from super hot Vancouver, Canada (over 30 degrees today)!
...Roland
<blockquote>
The SUMO user interface is less than intuitive, but I have given up trying to communicate that to those that maintain the site. They appear to be happy with the clumsy user interface, other than the periodic forays into replacing it entirely with another commercial product.
</blockquote>
c'mon matt that's not cricket :-) it's not so dire :-) !
SUMO have only tried a commercial product in SUMO once (Get Satisfaction was a Thunderbird thing not a SUMO thing so it doesn't count).
I know the SUMO staff been quite open that we over the last few years up until now that we haven't had the web developer resources to improve and tweak support.mozilla.org and its interface and site to fix long standing bugs that you and others have found (thanks and we hear you on the many paper cuts with the current support.mozilla.org site)
I prefer to think the glass is half full and that we will find the user research, user experience and web developer resources to make support.mozilla.org better for all products including Thunderbird.
Cheers and happy rest of down under winter from super hot Vancouver, Canada (over 30 degrees today)!
...Roland
In the last 3 months 13% of all windows users (81%) content was visited on an XP device.
Is this only for the landing page (/en-US/products/thunderbird)?
13% of 81% is 10.5. If Linux is 8.2%, that means Thunderbird support is getting more Windows XP visits than Linux. :-O
''guigs [[#post-74400|said]]''
<blockquote>
In the last 3 months 13% of all windows users (81%) content was visited on an XP device.
</blockquote>
Is this only for the landing page (/en-US/products/thunderbird)?
13% of 81% is 10.5. If Linux is 8.2%, that means Thunderbird support is getting more Windows XP visits than Linux. :-O
