Knowledge Base Overview

Article Visits Status Needs Update Ready for L10N Stale Expiry Date
Localize Mozilla Support 2,128
Live Yes Show translations
Forum rules and guidelines 1,140
Live Yes Show translations
Answering questions on the Support Forum 419
Live Review need for "Escalation Guidelines" link (commented out for now). Yes Show translations
Improve the Knowledge Base 308
Live Yes Show translations
Contributor News & Resources 307
Live Yes Show translations
How does support localization work? 286
Review Needed: missing link #7 Yes Yes Show translations
How to make screenshots 270
Review Needed: Added a comma to the summary and added a note on taking a screenshot on stock Android 9 (Pie). Yes Show translations
Write articles for the Knowledge Base 183
Live "Make step-by-step instructions easy to follow" section needs clarification (see discussion) Yes Show translations
Translating an article 182
Review Needed: missing link #7 Yes Yes Show translations
Firefox Support troubleshooting guide 102
Live Where to get help - escalating support threads (see discussion) Yes Show translations
About the Knowledge Base 68
Live "Organizing our work" section is outdated or describes processes not being followed. Yes Show translations
Anatomy of a Knowledge Base article 64
Live Need to update examples. Yes Show translations
How do I update articles after their first translation? 64
Review Needed: missing link #7 Yes Yes Show translations
Forum Moderation Guidelines 61
Live Marking threads as solved - remove? See discussion. Yes Show translations
Markup cheat sheet 57
Review Needed: Missed main table of contents Yes Show translations
When and how to use keywords to improve an article's search ranking 56
Live Yes Show translations
L10N guidelines for reviewing translated articles 51
Review Needed: missing link #7 Yes Yes Show translations
Article Description 49
Live No Show translations
Create a new Knowledge Base article 45
Live Yes Show translations
Edit a Knowledge Base article 41
Live Yes Show translations
How to localize the SUMO interface 38
Live Yes Yes Show translations
Using Templates 34
Live Yes Show translations
How to be a SUMO Locale Leader 32
Review Needed: missing link #7 Yes Yes Show translations
Using Advanced Search 27
Live No Show translations
Markup chart 26
Live Yes Show translations
[Attn Admin] How the community can reach an Admin and when you might want to 22
Live No Show translations
Article review guidelines 21
Live [Attn: admin - Joni] Review "Top articles" definition. Also, should we update guidelines to include Templates? What about "How to Contribute" articles? Yes Show translations
Adding screenshots 20
Live Yes Show translations
Helping with crashes 20
Live Yes Show translations
Social Support Guidelines 20
Live No Show translations
Best practices for answering questions in the Support Forum [Edits welcome!] 18
Live No Show translations
How to use For 17
Live Yes Show translations
Escalation Guidelines 12
Review Needed: This is my first rough update. I hope to update it more with the experimentation with Mozilla Slack as an escalation channel for community leadership. Updates needed. see discussion. Yes Show translations
How to place images in an article 12
Live Yes Show translations
Firefox for Support Forum Contributors 11
Live Yes Show translations
How to answer escalated questions 11
Live No Show translations
Technical writing program 11
Live Yes Show translations
Firefox for Android for Support Forum Contributors 7
Live needs quizzes and visuals No Show translations
How to sign up and answer your first Question 6
Live No Show translations
Social Support Program, all you need to know about Reply 6
Live Yes Show translations
Create or improve common forum responses 5
Live Yes Show translations
Customer Service Contributor Forum Skills 4
Review Needed: There were some formatting, spelling and gramatical errors that I corrected. Yes Show translations
Introduction to Contributor Quality Training 4
Live No Show translations
Roles in the Social Support Program 4
Review Needed: added the shortlink. No Show translations
Social Support Tools and Workspace 4
Live Yes Yes Show translations
Contributors Crash Course 3
Live Yes Show translations
Practice article for SUMO localizers (localize this) 3
Live Yes Yes Show translations
Article and Change Statuses 2
Live No Show translations
Article discussion forums 2
Live No Show translations
Best practices for creating new video tutorials 2
Live No Yes Show translations
Contributors Guide to Writing a Good Bug 2
Live No Show translations
How to participate in SUMO contributor meetings 2
Live Needs review and revision for outdated content, add link to https://wiki.mozilla.org/Support/Weekly_Meetings Yes Show translations
SUMO Living Localization Guide 2
Review Needed: Removing the Verbatim link Yes Yes Show translations
Adding screencasts 1
Live Updates needed - see discussion. Yes Show translations
Army of Awesome Common Replies 1
Live I have added the updated responses. Yes Show translations
Firefox OS for Support Forum Contributors 1
Live Update needed to reflect the status of Firefox OS ... or archive this article? (was: needs quizzes and visuals) No Show translations
Localization Dashboards 1
Live Yes Show translations
Research upcoming changes to Firefox 1
Live Yes Show translations
Sign language content on SUMO 1
Live No Show translations
Using the Knowledge Base Dashboard 1
Live Need to mention the "Complete overview..." link (see discussion). Yes Show translations
Add-on support guidelines for contributors Live No Show translations
Angry User Training Live Yes Show translations
Article History Live No Show translations
Contributor Quality Training Conclusion Live needs image and summary of all learned No Show translations
Evaluating a Solution in the Forum Live No Show translations
Good practice to reply on Buffer Reply Review Needed: guigs@mozilla.com No Show translations
How to be a Social Support Moderator Live No Yes Show translations
How to navigate and use the support forum platform Live No Show translations
How to translate SUMO KB articles in Bengali Live No Show translations
How to Translate SUMO KB Articles in Hindi Live No Show translations
Staging Site Live No Show translations
SUMO Community Participation Guidelines Review Needed: removing the WIP banner No Yes Show translations
Using Verbatim to Localize SUMO Live Verbatim >> Pontoon Yes Show translations
When to respond to a controversial tweet as a Firefox Advocate Live Yes Show translations