How To Contribute

Article Visits Status
How to make screenshots 2,929
Forum rules and guidelines 2,357
Changes Needed
Localize Mozilla Support 2,192
Localize Firefox Help 1,500
Changes Not Ready For Localization
How to write Knowledge Base articles 1,005
Contributor News & Resources 758
Answering questions on the Support Forum 628
Firefox Support troubleshooting guide 441
Changes Not Ready For Localization
Improve the Knowledge Base 188
Changes Not Ready For Localization
How does support localization work? 174
How the Knowledge Base works 166
When and how to use keywords to improve an article's search ranking 142
Markup chart 141
Helping with crashes 121
Changes Needed
Anatomy of a Knowledge Base article 120
Review Needed
Technical writing program 80
How to sign up and answer your first Question 76
Changes Needed
Markup cheat sheet 67
Review Needed
Create a new Knowledge Base article 64
How to use Templates 61
Adding screenshots 56
How to localize the SUMO interface 56
Introduction to Contributor Quality Training 56
Review Needed
How to use For 52
Escalation Guidelines 47
Changes Not Ready For Localization
Forum Moderation Guidelines 45
Translating an article 28
Article review guidelines 27
Changes Not Ready For Localization
Firefox for Android for Support Forum Contributors 27
Changes Needed
How to answer escalated questions 27
Changes Needed
How to navigate and use the support forum platform 26
Changes Not Ready For Localization
Firefox for Support Forum Contributors 23
Firefox OS for Support Forum Contributors 22
Changes Needed
Contributor's Guide to Troubleshooting Firefox Hello 17
Review Needed
How to be a SUMO Locale Leader 17
Customer Service Contributor Forum Skills 13
How to participate in SUMO contributor meetings 12
L10N guidelines for reviewing translated articles 12
Review Needed
Evaluating a Solution in the Forum 8
Changes Needed
Using Advanced Search 8
Changes Not Ready For Localization
Add-on support guidelines for contributors 7
Changes Needed
Contributors Crash Course 7
Contributor Quality Training Conclusion 6
Changes Needed
Contributors Guide to Writing a Good Bug 6
Changes Not Ready For Localization
Create or improve common forum responses 6
How to translate SUMO KB articles in Bengali 5
Changes Not Ready For Localization
How to contribute to Firefox OS--even if you're not technical and you don't have a device yet! 4
Changes Not Ready For Localization
How to place images in an article 4
Support Document Guide 4
Angry User Training 3
Changes Needed
Using search engine optimization tools 3
Review Needed
How do I update articles after their first translation? 2
Research upcoming changes to Firefox 2
Translating articles 2
Using Verbatim to Localize SUMO 2
Review Needed
Forum and chat rules and guidelines 1
Changes Not Ready For Localization
Help Firefox 29 users on SUMO 1
How to Translate SUMO KB Articles in Hindi 1
Changes Not Ready For Localization
Translation Help with MozTran extension 1
Review Needed
Add On Support Guidelines for Contributors
Changes Not Ready For Localization
Adding screenshots Redirect 1
Changes Not Ready For Localization
Answering support questions
Changes Not Ready For Localization
Buddy program: Localization
Changes Not Ready For Localization
Contributor Home Page
Changes Not Ready For Localization
Help Firefox 29 users
Changes Not Ready For Localization
How to create a localized audio track for a support video
Changes Not Ready For Localization
How to create common responses for the support forum
Changes Not Ready For Localization
How to set up the Firefox OS emulator
Changes Not Ready For Localization
Keywords Field - Authoring KB Articles
Changes Not Ready For Localization
L10N Article Review Guide
Changes Not Ready For Localization
Markup chart Redirect 1
Providing forum support