Attempted to sign into our Spectrum account using our primary browser, Firefox. The UName and PWord are correct. When Sign In is chosen Spectrum looks like it is trying… (διαβάστε περισσότερα)
Attempted to sign into our Spectrum account using our primary browser, Firefox. The UName and PWord are correct. When Sign In is chosen Spectrum looks like it is trying to sign in but after a few seconds we get the message "We're sorry, something didn't work quite right. Please try again. IDID-1060". BTW, I have no problem signing in using Safari, which is not the browser I use very often.
I removed the Spectrum cookies, site data and save logins from Firefox. Then I restarted Firefox (newest version available) and still could not log into Spectrum. I then went to the Firefox Help menu and chose Troubleshooting Information. In the list of three things to do on the right side I did not need to "Give Firefox a tune up", did not "Try Safe Mode" but did "Try clearing the startup cache". This message came up "Restart Firefox to clear startup cache. This will not change your settings or remove extensions you’ve added to Firefox." I chose restart. After the restart I could sign into Spectrum. I signed out of Spectrum and tried again to sign in, I could not do so. I repeated clearing the startup cache and signing in worked again.
Is there an explanation for this issue? Is there a fix?