Hello –
Firefox suddenly started crashing on startup and continues to do so every attempt — Mozilla Crash Reporter appears and MozCrashReason = MOZ_CRASH(Using observer … (διαβάστε περισσότερα)
Hello –
Firefox suddenly started crashing on startup and continues to do so every attempt — Mozilla Crash Reporter appears and MozCrashReason = MOZ_CRASH(Using observer service off the main thread!).
Same crash on startup in Safe Mode. Also attempted all troubleshooting steps on Mozilla support with no luck, and haven't been able to find any existing community threads that seem to address it. Also attempted complete uninstall/reinstall.
Any help getting this sorted out will be greatly appreciated. Thank you.
Crash Report:
AdapterDeviceID: 0x67ef
AdapterVendorID: 0x1002
Add-ons: formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:35.0.0,webcompat%40mozilla.org:3.0.0
BuildID: 20190124174741
ContentSandboxCapable: 1
ContentSandboxLevel: 3
CrashTime: 1548792850
DOMIPCEnabled: 1
EMCheckCompatibility: true
FramePoisonBase: 9223372036600930304
FramePoisonSize: 4096
InstallTime: 1548792848
MozCrashReason: MOZ_CRASH(Using observer service off the main thread!)
Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 851407
StartupCrash: 0
StartupTime: 1548792848
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190124174741","version":"65.0","vendor":"Mozilla","displayVersion":"65.0","platformVersion":"65.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2600,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x67ef","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":2},{"screenWidth":1680,"screenHeight":1050,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro13,3"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17913,"firstUseDate":17913},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904},"screenshots@mozilla.org":{"version":"35.0.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904},"webcompat@mozilla.org":{"version":"3.0.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17925}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"}}
ThreadIdNameMapping: 6:"Gecko_IOThread",7:"JS Watchdog",14:"JS Helper",10:"JS Helper",12:"JS Helper",8:"JS Helper",11:"JS Helper",13:"JS Helper",9:"JS Helper",15:"JS Helper",16:"Timer",17:"Socket Thread",19:"Cache2 I/O",20:"Cookie",22:"DOM Worker",22:"IPDL Background",24:"GMPThread",25:"Worker Launcher",26:"Compositor",27:"ImgDecoder #1",28:"ImageIO",32:"StyleThread#0",34:"StyleThread#2",33:"StyleThread#1",36:"StyleThread#4",35:"StyleThread#3",37:"StyleThread#5",49:"ImageBridgeChild",50:"ProcessHangMon",47:"Lazy Idle",48:"StreamTrans #62",48:"localStorage DB",44:"DOM Worker",
Throttleable: 1
UptimeTS: 7.01949489
Vendor: Mozilla
Version: 65.0
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.