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How do I contact Firefox support directly?

I have been told by my bank that firefox wants their customers who are having a problem with the website when using firefox to contact firefox directly. How do I do that… (διαβάστε περισσότερα)

I have been told by my bank that firefox wants their customers who are having a problem with the website when using firefox to contact firefox directly. How do I do that? I have wasted way too much time trying to find that contact information. Any help would be greatly appreciated.

Αρχειοθετήθηκε 11 210

Pressing Enter in empty search bar doesn't work anymore

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing th… (διαβάστε περισσότερα)

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing that, but now after the latest Firefox update, 128.0, on my MacBook Air I can't do that anymore. I have to type in the search bar to bring up the search page.

I know it's a small thing but I wonder if it can be put back to the way it used to be.

Επιλύθηκε Αρχειοθετήθηκε 26 727

instagram videos not playing

For a couple of days now Instagram linked videos won't play here. Actually some of them will -- my own reels and anything linked with that button that looks like a movie… (διαβάστε περισσότερα)

For a couple of days now Instagram linked videos won't play here. Actually some of them will -- my own reels and anything linked with that button that looks like a movie 'clapper'. But videos that show the triangular arrow pointing to the right, nothing happens when you click. Not sure if this is a FF issue or maybe something changed at Instagram. Did a google search and nothing came up.

Αρχειοθετήθηκε 5 328

I can't disable ad blocker for a site I have dealt with and want to continue with them.

I've read through lots of instructions, and tried to list a site as an exception to the ad blocker, but it doesn't seem to work. The site that I want to be able to conta… (διαβάστε περισσότερα)

I've read through lots of instructions, and tried to list a site as an exception to the ad blocker, but it doesn't seem to work. The site that I want to be able to contact me is Rakuten.com. Please help. This seems so complicated.

Αρχειοθετήθηκε 5 200

Being blocked when I don't want to be.

This is an ongoing conversation. This is the message I get from Rakuten: "Your ad blocker is working too hard! To earn Cash Back at Samsung, disable your ad blocker and r… (διαβάστε περισσότερα)

This is an ongoing conversation.

This is the message I get from Rakuten: "Your ad blocker is working too hard! To earn Cash Back at Samsung, disable your ad blocker and refresh this page." I want Rakuten to send me to the Samsung site as I am interested in buying something there.

I am in a dialogue with someone on this Mozilla site, and trying to explain my problem. I don't know if the problem is that Rakuten is being blocked from sending me to the Samsung site or Samsung is being blocked. (Rakuten is a site that has arrangements with many companies who give discounts to customers.)

Αρχειοθετήθηκε 1 290

Unable to download or upload files to some websites

For a few months now I've been having issues uploading firmware files to my QNAP server's website. I was trying to update the firmware, but it wouldn't allow the file to … (διαβάστε περισσότερα)

For a few months now I've been having issues uploading firmware files to my QNAP server's website. I was trying to update the firmware, but it wouldn't allow the file to even be uploaded. Would just get a general "error" with no help.

This past week a started having issues with 7digital.com not allowing me to download zipped music files. It kept giving an error about the oauth token not being passed through. (Error: Authorization failed for method <GET> and URL <http://media.geo.7digital.com/media/user/download/release>. Missing oauth_consumer_key)

Finally figured out that this is only happening in Firefox, Brave browser and other Chrome based browsers don't have the issue.

I've tried turning off the tracking and download protection in settings, but it didn't help. So, what's causing it?

Using Firefox 128.0.3 (64-bit) on Linux (NixOS).

Αρχειοθετήθηκε 3 180

Ad blocker

I don't know which ad blocker I have. I can't watch the Olympics without disabling the ad blocker. Could you help, please?

Αρχειοθετήθηκε 7 340

Display of Google Sheets fails

Version 128.0.3 (64-bit) What’s new Mozilla Firefox for Linux Mint When I visit a page which contains a Google Doc spreadsheet or try to open a Google Spreadsheet the pag… (διαβάστε περισσότερα)

Version 128.0.3 (64-bit) What’s new Mozilla Firefox for Linux Mint

When I visit a page which contains a Google Doc spreadsheet or try to open a Google Spreadsheet the page often fails to render properly and what I see is my desktop background instead of the Google doc element or Google doc sheet. Please see attached. This has been happening for ages and I resorted back to Chrome for such pages but now I'd like to see if it can be resolved.

Αρχειοθετήθηκε 7 350

Stripe payments are not working in Firefox

Hi. I cannot use stripe payments. I am using FF vLatest and have added it to the popup blocker exception list and every other exception list I can find. I have done this … (διαβάστε περισσότερα)

Hi. I cannot use stripe payments. I am using FF vLatest and have added it to the popup blocker exception list and every other exception list I can find. I have done this for http://stripe.com and for whatever website is trying to use stripe. No stripe payments ever work and I always get the same error attached. I have tried another browser and it works. How can I find out at least what is blocking the payments so I can disable it?

Επιλύθηκε Αρχειοθετήθηκε 11 841

Issues with signing into my online banking account when you using firefox

I was told my bank that there has been an issue with firefox since the last upgrade. I can sign into my account, but if I try to do anything or click on anything, the si… (διαβάστε περισσότερα)

I was told my bank that there has been an issue with firefox since the last upgrade. I can sign into my account, but if I try to do anything or click on anything, the site locks up and I can not do anything except for sign out. They told me that it was on your end and that you needed customers to reach out. It's becoming frustrating that I can't use firefox for this application. I can get into my account and do what needs to be done with other browsers. What can you do on your end. The bank is Mission Federal Credit Union. Thank you! I look forward to hearing back with good news!

Αρχειοθετήθηκε 6 290

Exceptions

I work heavily in a site called Xactanalysis for work. This is a product by Xactware that is used for tracking, reporting and uploading estimates for insurance claims. Th… (διαβάστε περισσότερα)

I work heavily in a site called Xactanalysis for work. This is a product by Xactware that is used for tracking, reporting and uploading estimates for insurance claims. They have released a reporting tool recently within Xactanalysis, and the issue is I cannot use with Firefox browser. This works with Chrome, however I would prefer to use Firefox.

I have entered the website address in the exceptions page, but still won't work. When asking Xactware for assistance they said manage the exceptions and it should work. This still doesn't seem to work, so I am curious if there is anything else I can do?

Αρχειοθετήθηκε 1 160

firefox version 128.0.3 can't play HD amazon prime videos

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements. I've already tried p… (διαβάστε περισσότερα)

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

Επιλύθηκε Κλειδωμένο Αρχειοθετήθηκε 19 1029

Connect to server to download

I received a notice when trying to download : We can't connect to server at downloadzip.wolfgangsvault.com . It was suggested that I check that Firefox has permission to … (διαβάστε περισσότερα)

I received a notice when trying to download : We can't connect to server at downloadzip.wolfgangsvault.com . It was suggested that I check that Firefox has permission to access the web ( I might be connected but behind a firewall). Please help . Thanks!

Αρχειοθετήθηκε 3 150

My login to ATT.com

ATT is my internet service provider. I use their website as my home screen. Yesterday, I started getting an error message when I tried to go on-line. I have contacted … (διαβάστε περισσότερα)

ATT is my internet service provider. I use their website as my home screen. Yesterday, I started getting an error message when I tried to go on-line. I have contacted ATT, and they have determined that the problem is with Firefox, and not their website. I can go from the ATT screen to any other website, and it works fine. This is the message that I get:


Secure Connection Failed

An error occurred during a connection to www.att.com. You are attempting to import a cert with the same issuer/serial as an existing cert, but that is not the same cert.

Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.
Αρχειοθετήθηκε 1 189

Syncing leaves out one device

I got a new Macbook Pro recently and set it up by basically copying my iMac onto it. All works great. Except that the MBP doesn't show up with it's synced open taps on my… (διαβάστε περισσότερα)

I got a new Macbook Pro recently and set it up by basically copying my iMac onto it. All works great. Except that the MBP doesn't show up with it's synced open taps on my iMac or my iphone. The iMac doens't show up on the MBP either.

Have I maybe copied some setting that makes the two machines (iMAc and MBP) thinkt they're one and the same? How can I "separate" the devices so that they show up in each other's Synced Tabs lists, respectively?

Αρχειοθετήθηκε 8 379

Attention!!! Click to turn on the antivirus"

Last few days I've been getting this popup: Attention!!! Click to turn on the antivirus or Attention!!! Click to scan the device obviously some phishing or something. … (διαβάστε περισσότερα)

Last few days I've been getting this popup:

Attention!!! Click to turn on the antivirus

or

Attention!!! Click to scan the device

obviously some phishing or something. How can I get rid of it?

Επιλύθηκε Αρχειοθετήθηκε 5 300

Conditional Access - Azure Domain Joined details not being sent

Firefox is not sending any of the device details so unable to use Firefox with conditional access. Details like "Managed" and "Join type" would be needed to be able to pr… (διαβάστε περισσότερα)

Firefox is not sending any of the device details so unable to use Firefox with conditional access.

Details like "Managed" and "Join type" would be needed to be able to process it correctly.

Does Firefox support it? If not will it ever be supported or will we have to go back to Edge just so we can sign into Azure sites?

Αρχειοθετήθηκε 1 140

How to KEEP Firefox from REVERTING Alt bringing up main menu

See this topic: https://support.mozilla.org/en-US/questions/1278533#question-reply Pressing Alt in Firefox in Linux (Ubuntu/Kubuntu/Linux Mint 22.xx) brings up a top menu… (διαβάστε περισσότερα)

See this topic: https://support.mozilla.org/en-US/questions/1278533#question-reply

Pressing Alt in Firefox in Linux (Ubuntu/Kubuntu/Linux Mint 22.xx) brings up a top menu, which is hugely annoying as I'm always trying to to a window action if I'm pressing Alt.

The suggested solution is to go to about:config and change ui.key.menuAccessKeyFocuses to "false".

But this keeps reverting itself. (Between every other reboot?). Alt will again bring up this menu.

How can I permanently disable this shortcut?

Αρχειοθετήθηκε 2 330