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Just did a factory reset on my computer and can't access my old firefox account.

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email. All my bookmarks and extension set ups… (διαβάστε περισσότερα)

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email.

All my bookmarks and extension set ups seem to be gone.

Never had this issue, and have been using the same firefox account for like 5 years.

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Syncing leaves out one device

I got a new Macbook Pro recently and set it up by basically copying my iMac onto it. All works great. Except that the MBP doesn't show up with it's synced open taps on my… (διαβάστε περισσότερα)

I got a new Macbook Pro recently and set it up by basically copying my iMac onto it. All works great. Except that the MBP doesn't show up with it's synced open taps on my iMac or my iphone. The iMac doens't show up on the MBP either.

Have I maybe copied some setting that makes the two machines (iMAc and MBP) thinkt they're one and the same? How can I "separate" the devices so that they show up in each other's Synced Tabs lists, respectively?

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Is there a way to copy + paste tabs from phones and tablets?

I love Firefox for Mac, but, on iPad and iPhone, it's impossible to use extensions such as Winger to save tabs. Too many times, I've lost 100 to 200 tabs at once, and so … (διαβάστε περισσότερα)

I love Firefox for Mac, but, on iPad and iPhone, it's impossible to use extensions such as Winger to save tabs. Too many times, I've lost 100 to 200 tabs at once, and so I switched back on iPad and iPhone to Safari. I never had a problem with Safari's built-in window-tab saver on iPad and iPhone but lost thousands of tabs on Mac, hence my move to Firefox on Mac.

On Firefox on Mac, when I click on Firefox View, I can view tabs from other devices, but there's no way to copy multiple tab links at once (you have to go one by one). If I ever were to shift back to Firefox for iPad and iPhone, does anyone know of a way to easily save 100 to 200 tabs from these devices?

I would rather use Firefox because I can't stand how Safari opens links from outside Safari, forcing the use of some new default window over the named window I already have open. It's so much work to micro-manage this browser.

Thank you kindly and enjoy a super day!

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My old computer crashed and I don't see a profile for it

My computer died today due to water damage, which means I can't turn it back on again. I got a new computer, I've looked all over the Firefox support websites, and can't … (διαβάστε περισσότερα)

My computer died today due to water damage, which means I can't turn it back on again. I got a new computer, I've looked all over the Firefox support websites, and can't find a solution as to how to get all of my Firefox data onto this new computer. I tried the profile page, but it looks like a profile for my old computer's Firefox never even existed. I have no idea where to find any of my old data.

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Laptop rebooted; is there a way to recover the open tabs? I was thinking through sync history?

I had 10 or so tabs open on my laptop. I rebooted my laptop because iMessages failed, and i forgot to make a note of which tabs were open. They didn't restore upon reboot… (διαβάστε περισσότερα)

I had 10 or so tabs open on my laptop. I rebooted my laptop because iMessages failed, and i forgot to make a note of which tabs were open. They didn't restore upon rebooting. Is there somewhere this history gets synced? Its not in the 'recently closed tabs' because some of the tabs had been open for a while. thoughts?

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bookmarks gone after doing a factory reset on my Macbook despite signing into same Mozilla profile

Hiya good citizens of the internet 👋 Please help me recover my bookmarks 🥺 I've gone through every single support article on this topic and tried everything suggested an… (διαβάστε περισσότερα)

Hiya good citizens of the internet 👋

Please help me recover my bookmarks 🥺

I've gone through every single support article on this topic and tried everything suggested and still no luck. This is my hail mary.

How I got here I needed to do a full wipe and reinstal of my macOS; this was conducted with the help of the Genuis bar. Upon reinstalling Firefox, I signed into my account and my bookmarks are all gone, records of them empty.

I should also note that nothing else ported over. No passwords, no browser extensions. Nada. The passowrds and extensions aren't a big deal. I use a 3rd-party password manager and can easily re-download the handful of extensions/widgets. But I heavily relied on bookmarks for both frequently visited sites and ones rarely-used which I knew were important for future reference. And I cannot remember 80% of them...

What else I've tried other than what's suggested in help article:

  • Because I did not check to confirm which Firefox profile I've been signed into for ages and ages before doing the reset, I thought maybe I had just signed into the wrong one. I proceeded to try every other email address I have, including two from my old workplace. None of the other 5 emails had profiles created. I know this because it prompted the sign up userflow; create a password, etc.
  • But I also know for a fact that the bookmarks were saved as part of a profile because I used the profile sync feature to auto-port all my bookmarks when I first got this Macbook a year and a bit ago.
  • The folders where bookmark backup info is stored locally are empty... Clearly, it wasn't stored in my icloud documents (that's on me for not double-checking)
  • I checked my other device (mobile phone) to see if I had firefox downloaded and was signed into the same account as the original, with the bookmarks still visible. Of course I didn't. I only use Safari on my phone 😭

""Grasping at straws: the only other things I can think of""

  • Is there some way of linking my MAC address with my IP address and using those to triangulate the correct profile?
  • Because my computer got wiped and nothing is saved locally, my only hope is that my bookmarks are floating around the ether. If so, I just need to figure out how to find them.

Any and all help/suggestions are massively appreciated!!

Thanks in advance,

Lauren

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Request for Clarification on Firefox Saved Logins and Account Syncing

Dear Mozilla Firefox Support, I am seeking clarification and assistance regarding saved login details that appear in my Firefox browser, both on my laptop. The situation … (διαβάστε περισσότερα)

Dear Mozilla Firefox Support,

I am seeking clarification and assistance regarding saved login details that appear in my Firefox browser, both on my laptop.

The situation is as follows:

At some point in the past, I mus thave attempted to access the Plenty of Fish (POF) dating site via the app on my iPhone. Alhtough not presently active, my iCloud account shows a history of the app being downloaded, and stored in the cloud.

I do not recall ever completing an account setup or using the service, but when I check Firefox on my laptop, I can see a username and password saved under Privacy & Security settings for POF.

I am trying to understand whether these saved credentials could have been synced between my iPhone and my laptop at the time of the attempted registration, meaning that they were stored automatically even if I did not intentionally log in on my laptop.

My specific questions are:

Do the Firefox saved logins on my laptop and my iPhone interlink automatically if Firefox Sync is enabled? (i.e., would login data entered on my phone app/browser be stored in the Firefox passwords list on my laptop?)

Is it possible to determine whether the saved username/password for POF was stored via the iPhone app/browser rather than being typed directly on the laptop?

I belive that if login attempts fail due to a non-existent or corrupted username/password, Firefox still store the login attempt details (username and password) even if the login itself did not succeed, can you confirm this? Is there a way of telling which it was failed/sucessful

This is a sensitive and personal matter, and I would greatly appreciate your guidance and any clarification on how Firefox may have stored or synced these details.

Thank you for your support.

Kind regards, A

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How to recover deleted website password/credential data from FireFox account

I recently deleted accounts and passwords that were stored in Firefox under my web browser account. Is there anyway I can get that data restored? I have access to the sam… (διαβάστε περισσότερα)

I recently deleted accounts and passwords that were stored in Firefox under my web browser account. Is there anyway I can get that data restored? I have access to the same email/account in Firefox, but need to restore the deleted website account/credential data.

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No sync after a system reset

Hi there, Earlier today I had to do a complete software reset on my MacBook Pro (running Sonoma 14.5). Prior to the reset, I had been running the newest version of Firefo… (διαβάστε περισσότερα)

Hi there,

Earlier today I had to do a complete software reset on my MacBook Pro (running Sonoma 14.5). Prior to the reset, I had been running the newest version of Firefox and was signed in; I assumed that Sync was on and that it was storing my passwords and bookmarks.

After the system reset, I re-installed Firefox and signed in again, but none of my passwords or bookmarks are showing up. However, under connected services, I still see the old (pre-reset) name of my MacBook Pro, in addition to the MacBook Pro's current name.

Is it possible to retrieve my pre-reset passwords and bookmarks?

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new computer

I got a new imca. how do i import the bookmarks and passwords from my firefox account on the old computer to the new one?

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bookmark toolbar

My Macbook Pro's Firefox has a convenient bookmark toolbar, my Mac Air's FireFox does not. Can I find a setting on the latter to restore my settings from the former? … (διαβάστε περισσότερα)

My Macbook Pro's Firefox has a convenient bookmark toolbar, my Mac Air's FireFox does not. Can I find a setting on the latter to restore my settings from the former?

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Synchronize Enhanced Tracking Protection Exceptions

I went through my laptop and turned off enhanced tracking protection for a variety of financial, work, etc. websites. I was disappointed that this did not sync with my ot… (διαβάστε περισσότερα)

I went through my laptop and turned off enhanced tracking protection for a variety of financial, work, etc. websites.

I was disappointed that this did not sync with my other computers.

Here's hoping Firefox developers will incorporate ETP exceptions into account sync.

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Logging in using my Gmail account

I just got a new Mac Powerbook so I'm starting over getting all my old stuff transferred here. I've been trying to sync my account and every time I ask for the code to be… (διαβάστε περισσότερα)

I just got a new Mac Powerbook so I'm starting over getting all my old stuff transferred here.

I've been trying to sync my account and every time I ask for the code to be sent to my email address, it is NOT sending the code for me to use to log in!

HELP!

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Bookmarks dissappeared, library shows no saved bookmarks, I want to import from my IOS

My Firefox has lost its bookmarks and I dont know why. I tried following the steps for restoring them, but choosing "restore" in bookmarks library just shows "choose file… (διαβάστε περισσότερα)

My Firefox has lost its bookmarks and I dont know why. I tried following the steps for restoring them, but choosing "restore" in bookmarks library just shows "choose file" and then nothing happens. When I check my phones firefox, they are still there so I was wondering if I can import from there, or if anyone knows a fix? My computer is a Macbook 2017, phone is a iphone 15.

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