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Firefox will not allow me to revert to an older version.

When I was using version 88.x, Firefox had not crashed for years. Then all of a sudden, Firefox would crash several times a day. I looked and Firefox had updated me to ve… (διαβάστε περισσότερα)

When I was using version 88.x, Firefox had not crashed for years. Then all of a sudden, Firefox would crash several times a day. I looked and Firefox had updated me to ver 89.0. But I let it ride. Then Firefox about a month ago, Firefox stsrted to crash EVERY DAY. Then one day it crashed EIGHT TIMES IN A ROW and I mean when I hit RESTART, IT WOULD CRASH. I tried to revert to rel 88 but Mozilla WILL NOT ALLOW US TO REVERT BACK TO A PREVIOUS VERSION. When you do, the PROFILE gives you TWO OPTIONS: 'EXIT or CREATE A NEW PROFILE.' Certainly you do not want to CREATE A NEW PROFILE as you will LOSE, your history, add-ons, Bookmarks, EVERYTHING and you see a WHITE Firefox screen with nothing. So I choose EXIT and tried to put up with the CRAPPY ver 89. BUT FIREFOX KEPT CRASHING. TODAY IT CRASHED SIX TIMES IN A ROW......When I checked the VERSION, YOU HAD UPGRADED TO VER 91.0b6 (64-bit) AND IT IS NO BETTER.

WHAT IN THE HECK IS GOING ON. I DO NOT WANT TO LEARN CHROME OR EDGE AS I HAVE USED FIREFOX SINCE VERSION 1.0.

DOES ANYONE KNOW HOW TO GO BACK AND KEEP YOUR OLD PROFILE, FLACKY OR NOT AS THAT IS BETTER THAN 'RESTARTING' FIREFOX ALL THE TIME.

MY VERSION 88 NEVER FAILED.

Ερώτηση από jagman55 1 έτος πριν

Τελευταία απάντηση από jscher2000 - Support Volunteer 1 έτος πριν

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MP4 files won't work in Firefox

As the title says, I cannot get MP4 files to play in Firefox, which renders several websites unusable. These sites work in Edge just fine, but I cannot get them to work i… (διαβάστε περισσότερα)

As the title says, I cannot get MP4 files to play in Firefox, which renders several websites unusable. These sites work in Edge just fine, but I cannot get them to work in my preferred browser. Everything is up to date, and I have all the codecs I could ever need installed, as well as the Windows N Media Feature Pack. The browser has been tested several times in troubleshooting mode, and I've even gone as far as running Windows in safe mode with networking to try to isolate the issue. I cannot get it to work at all. This is the 2nd device I've had this issue on, and it's driving me up a wall.

Any help or advice would be greatly appreciated.

Firefox 103.0 (64-bit) Windows 10 Pro N 21H2 19044.1865

Ερώτηση από natas.hastings 4 μήνες πριν

Απάντηση από jscher2000 - Support Volunteer 4 μήνες πριν

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Firefox access to a company secure customer account

I need to report a situation which may be of interest to Mozilla administration personnel where a major Canadian corporation is stating inflammatory remarks about Firefox… (διαβάστε περισσότερα)

I need to report a situation which may be of interest to Mozilla administration personnel where a major Canadian corporation is stating inflammatory remarks about Firefox security and is restricting Firefox access to customer online accounts. Not knowing a more direct alternative, I am seeking a contact within Mozilla management through this forum with whom I can privately discuss the situation. Any directives would be appreciated.

Ερώτηση από whilohpen 1 έτος πριν

Απάντηση από ·´¯`·...¸>-)))º> ~dbben 1 έτος πριν

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Enabling addons on per website basis

Hi, I found some discussion related (https://discourse.mozilla.org/t/disable-add-ons-on-specific-website/33693) but no solution yet. This is imho a big flaw in the privac… (διαβάστε περισσότερα)

Hi,

I found some discussion related (https://discourse.mozilla.org/t/disable-add-ons-on-specific-website/33693) but no solution yet.

This is imho a big flaw in the privacy of users.

There are trivial cases, for example if I use a YouTube downloader plugin, I obviously want it to monitor my browsing ONLY when I'm on youtube.com...

And there are some critical cases: when I browse my web banking, or when I go on some trading website, I don't want my financial operations to be at risk because of an add-on that is very useful everywhere but on those site.

However, I don't want to exclude all the add-ons for those website too, that would be just too much.

I think there's already a coding base in place, since you can disable each add-on when using private windows. This could be enhanced by having a system of whitelist/blacklist instead. And this feature would actually make more sense than using a private window.

Another way would be to have this feature on per container, instead of per website, than would work well too.

People have different activities, and some requires useful plugins, that are very specific. I mean Keepass's add-on (for example) is useful everywhere, but many add-ons are related to one activity at a time.

For example, if I'm a marketer and want to analyze website, I'll use add-ons for having stats on metadata or keywords or even real time reports from Alexa or from AliExpress, etc...

But when I'm reading my email, I'm not happy those add-ons can see my data.

That would be tedious to disable all those plugins every time I change activity, especially since we are productive humans so obviously we need to alternate those activities doing multitask all the time.

And the private window option is not flexible enough for that kind of multitasking, when containers are.

I hope this helps everyone understand clearly why I think my request is not only a real user need, but also currently a flaw in users privacy since most people will not trade the comfort of their add-ons for some privacy concern they don't always understand...

I know this is some kind of feature request more than ask for help, but https://qsurvey.mozilla.com/s3/FirefoxInput/ is out of service so I don't know where to address my concern here.

Thanks for helping me pushing this idea forward.

Ερώτηση από Stopi 1 έτος πριν

Απάντηση από Paul 1 έτος πριν

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Completely broken profiles

Hello team, I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig. Up until today, I h… (διαβάστε περισσότερα)

Hello team,

I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig.

Up until today, I have been trouble free. Error 1: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

I tried several options - and have been googling/trying several steps for a couple of hours (after each step, I restarted the PC):

1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Attempted to use Command Lines to open Firefox https://wiki.mozilla.org/Firefox/CommandLineOptions 3. Opened Profile Manager and attempted to create a new profile - when I did this the new profile would not display in the Profile Manager, but it would display in the Profiles folder under Appdata [I tried this multiple times] 4. Deleted the profiles.ini file

After deleting the .ini file Error 2: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." 1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Opened Profile Manager and attempted to create a new profile. After following the Profile Wizard, another error pops up: "An unexpected error has prevented your changes from being saved."

I am completely stumped. I hope you can help, Sean

Ερώτηση από sean.oneill.29 6 μήνες πριν

Απάντηση από cor-el 6 μήνες πριν

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My Firefox Menu container is small, only shows 4 options and I have to scroll lots to get to the bottom

My firefox menu all the sudden changed from the full drop down to only showing 4 options. Now I have to scroll quite a bit to see all the options. See attached picture. A… (διαβάστε περισσότερα)

My firefox menu all the sudden changed from the full drop down to only showing 4 options. Now I have to scroll quite a bit to see all the options. See attached picture. Anyone know how to fix this? This is very annoying...

Ερώτηση από bridgetsuing 1 έτος πριν

Απάντηση από jscher2000 - Support Volunteer 1 έτος πριν

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Firefox continiues to wipe all of my saved password and bookmarks.

Firefox continiues to wipe all of my saved password and bookmarks. After fresh windows install, I signed into my account and figured out that all of my bookmarks are gone… (διαβάστε περισσότερα)

Firefox continiues to wipe all of my saved password and bookmarks. After fresh windows install, I signed into my account and figured out that all of my bookmarks are gone. It happend for the second time. I have a mobile device running firefox which is lincked to my account. It's also gone there. How can I fix it or restore my data?

Ερώτηση από Kyrylo 1 έτος πριν

Απάντηση από FredMcD 1 έτος πριν

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Firefox 90 crashes randomly with no reports, bookmars are not accessible

Ubuntu 21.04 latest firefox 90. Firefox crashes randomly or each by clicking right mouse button in Bookmarks Menu button any folder/url. Also bookmarks are not visible vi… (διαβάστε περισσότερα)

Ubuntu 21.04 latest firefox 90. Firefox crashes randomly or each by clicking right mouse button in Bookmarks Menu button any folder/url. Also bookmarks are not visible via the Bookmarks Menu button. about:crashes is Empty

Ερώτηση από Andy 1 έτος πριν

Απάντηση από FredMcD 1 έτος πριν

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New institutional web site missing key function which they say should be visible.

In using financial institution web site (new version), it requets 3rd party cookies and cross site tracking, which I allowed using shield. However, one important functio… (διαβάστε περισσότερα)

In using financial institution web site (new version), it requets 3rd party cookies and cross site tracking, which I allowed using shield. However, one important function on site will not even show on screen. Any other setting changes need?

Ερώτηση από JGumaer 1 έτος πριν

Απάντηση από FredMcD 1 έτος πριν

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Page not found

Hi, Dear Support Thank you for your browser, it's pleasure to work with mozilla firefox Please, be informed, that link (https://developer.mozilla.org/ru/docs/Security/Mix… (διαβάστε περισσότερα)

Hi, Dear Support

Thank you for your browser, it's pleasure to work with mozilla firefox

Please, be informed, that link (https://developer.mozilla.org/ru/docs/Security/MixedContent/FixMixedContent) in page https://support.mozilla.org/1/firefox/87.0/Darwin/ru/mixed-content is not available.

Many Regards

Ερώτηση από dev16 1 έτος πριν

Απάντηση από cor-el 1 έτος πριν

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Delete Firefox account without email access

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary emai… (διαβάστε περισσότερα)

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary email address recorded in the account and all the options on my account page require that I authorise any changes from the email account which I can no longer access.

Is it possible to delete the account?

Ερώτηση από Paul JCH 6 μήνες πριν

Απάντηση από Paul 6 μήνες πριν

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I can't delete my Firefox account

A while ago I made a Firefox account with my Yahoo email address as the primary email, and my Outlook email address as the secondary email. Eventually I realized that I d… (διαβάστε περισσότερα)

A while ago I made a Firefox account with my Yahoo email address as the primary email, and my Outlook email address as the secondary email. Eventually I realized that I didn't need my Yahoo email account anymore, so I deleted it, forgetting that it was being used as the primary email for my Firefox account. Now I can't remove my Outlook email from my Firefox account without verifying my Yahoo email account, and I can't even delete the Firefox account since it was made under the Yahoo email account as a primary email address.

Now I can't use my Outlook email address to create a new Firefox account either.

Ερώτηση από vivek95148 4 μήνες πριν

Απάντηση από vivek95148 4 μήνες πριν

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Firefox has stopped working message immediately after trying to launch

This has just started. I'm not aware that I've changed anything on the PC (Windows 8). The message appears a couple of times on each startup attempt. I've uninstalled and… (διαβάστε περισσότερα)

This has just started. I'm not aware that I've changed anything on the PC (Windows 8). The message appears a couple of times on each startup attempt. I've uninstalled and reinstalled. I tried the refresh and Shift click to get into safe mode. There has been no change to the error. I can access other websites and Microsoft Edge is working OK.

Ερώτηση από kathpbrown 1 έτος πριν

Απάντηση από cor-el 1 έτος πριν

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Since updating to version 89 several common websites cannot be viewed properly

Firefox updated to version 89 last night and since then I cannot properly view certain websites I use regularly such as BBC news and Vimeo (have uploaded pic to show). I … (διαβάστε περισσότερα)

Firefox updated to version 89 last night and since then I cannot properly view certain websites I use regularly such as BBC news and Vimeo (have uploaded pic to show). I have restarted computer, and turned off hardware acceleration and cleared cache and cookies - these don't help. If I start in safe mode it's all fine - I've disabled any extensions and themes and tried again but the problem is still there. All was fine before the update. Not sure what to do next.

Ερώτηση από admin421 1 έτος πριν

Απάντηση από admin421 1 έτος πριν

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Repeated crash on quit

iMac macOS 11.5 Firefox 90.0.2 Firefox pretty much crashed every time I quit. Doesn't matter if I'm looking at a web page or close all windows before quitting. Restarting… (διαβάστε περισσότερα)

iMac macOS 11.5 Firefox 90.0.2

Firefox pretty much crashed every time I quit. Doesn't matter if I'm looking at a web page or close all windows before quitting.

Restarting in Trouble Shoot mode doesn't help either.

The cause seems to be synchronisation - if I sign out of my account and no longer synchronise, the problem goes away and I can quit without Firefox crashing.

Ερώτηση από UKLarry 1 έτος πριν

Απάντηση από UKLarry 1 έτος πριν

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Browser won't open any sites

I'm out of tricks here. Last night I updated Windows on my desktop (Windows 10) and after several hiccups and restarts the computer is operating correctly...except for Fi… (διαβάστε περισσότερα)

I'm out of tricks here. Last night I updated Windows on my desktop (Windows 10) and after several hiccups and restarts the computer is operating correctly...except for Firefox. The browser window opens normally but clicking on any bookmark or typing a web addy manually does nothing...it just stays blank. When using a bookmark, no address propagates to the address bar. In an effort to fix this I have done Firefox refresh (a few times now), run Firefox in troubleshoot mode (a few times and at least once this caused Firefox to crash), uninstalled and reinstalled Firefox (twice, second time WITHOUT saving prior account settings), restarted computer and uninstalled adblocker.

Absolutely NO change from any of this. My laptop (Apple with Firefox) works fine and the desktop WILL browse just fine on MS Edge, so this is not a connectivity problem. Any ideas on fixing this would be greatly appreciated. TIA

Tim

Ερώτηση από tjhartney 1 έτος πριν

Απάντηση από tjhartney 1 έτος πριν

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Boot up issue

Can you put one of those hourglass "wait" symbols to show on the next update because I never know if Firefox has booted or not and if you hit it again, it corrupts the ne… (διαβάστε περισσότερα)

Can you put one of those hourglass "wait" symbols to show on the next update because I never know if Firefox has booted or not and if you hit it again, it corrupts the next boot and wastes a bunch of time.

Ερώτηση από fishn.jim2 11 μήνες πριν

Απάντηση από FredMcD 11 μήνες πριν

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Firefox crashing when opening most Russian websites!

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear histo… (διαβάστε περισσότερα)

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear history - it didn't help. What is happening?! Using Chrome in the meantime (no crash there)

Ερώτηση από Danas 1 έτος πριν

Απάντηση από cor-el 1 έτος πριν