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Firefox crashes

I have been unable to install any Firefox updates since version 41.0, as the application always crashes on startup with the following data: Nombre del evento de problema… (διαβάστε περισσότερα)

I have been unable to install any Firefox updates since version 41.0, as the application always crashes on startup with the following data:

 Nombre del evento de problema:	APPCRASH
 Nombre de la aplicación:	firefox.exe
 Versión de la aplicación:	43.0.1.5828
 Marca de tiempo de la aplicación:	56722c0f
 Nombre del módulo con errores:	IMM32.DLL
 Versión del módulo con errores:	6.1.7601.17514
 Marca de tiempo del módulo con errores:	4ce7ba53
 Código de excepción:	c0000005
 Desplazamiento de excepción:	0001a543
 Versión del sistema operativo:	6.1.7601.2.1.0.256.48
 Id. de configuración regional:	3082
 Información adicional 1:	7054
 Información adicional 2:	7054295172216ac85b189b6bf1ec3428
 Información adicional 3:	bcaa
 Información adicional 4:	bcaa3f59931f53c0be23efde05755397

OS is Windows 7 64 bit.

Ερώτηση από markpalacio 4 έτη πριν

Απάντηση από FredMcD 4 έτη πριν

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got hacked after FF forum help and fix

in the past days ( I don' know hoe to find my post) I was seeking help from you, in short I was instructed on doing a clean install after that I go hacked, ran my spy pro… (διαβάστε περισσότερα)

in the past days ( I don' know hoe to find my post) I was seeking help from you, in short I was instructed on doing a clean install after that I go hacked, ran my spy protectors got rid of 110++ issues win essential cleaned a couple, but after running programs I had only run on Friday 15th jan which showed no threats I get this and after getting rid of threats I opened FF to only get hit with the same hack stuff, so sadly after a decade relationship I have uninstalled FF

this is for you FYI

Ερώτηση από lensgarden 4 έτη πριν

Απάντηση από cor-el 4 έτη πριν

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Firefox-pages won't load properly and it doesn't recognize Twitter's certificate.

I'm not great with computers, so please help me if anyone can. I've been searching for a solution for 5 hours now and I'm desperate... My Firefox has been running a littl… (διαβάστε περισσότερα)

I'm not great with computers, so please help me if anyone can. I've been searching for a solution for 5 hours now and I'm desperate...

My Firefox has been running a little slow the last couple of days, and sometimes temporarily stops working a couple of seconds when I'm trying to load a page. So I tried to refresh firefox through the Troubleshooting-page. After doing that, I was gonna reinstall my Addblock Plus, but when visiting about:addons, the page looked weird. The text was all in the Time New Roman-font, and there were no pictures. It was like the page hadn't loaded properly. I refreshed Firefox again, but this time I deleted all Cache and Cookies and the saved internet information. But the problem remained. I tried to install Adblock anyway, but it didn't work.

I then uninstalled Firefox from the computer and downloaded the latest version. The problem still remained.

I was now suspecting that maybe I had picked up some nasty virus or something, so I reset the computer two weeks to a date where I was pretty sure it didn't have these problems. But instead of solving my problem, it gave me another one: I couldn't access Twitter. According to Firefox, the certificate wasn't correct and the only option available was "Get me out of here". The technical information said that this was the problem: sec_error_unknown_issuer

At one point, even Google got the same certificate error, and another time I could access Twitter, but it was in the same "Times New Roman"-view with only basic text and no images. And ALL Firefox related pages were like that too.

I have temporarily fixed the problem by asking my antivirus software (ESET NOD 32) to deactivate its HTTP Control, but that doesn't seem like a safe solution to me. I'd just like to know WHAT THE HECK is going on, and how can I properly fix this?

Info: -I'm using Windows 7

I have tried: -Deleting all Cache and Cookies (together with all other internet history) -Refreshing Firefox -Uninstalling and re-installing Firefox -Deleting the Cert8 file -Restarting the computer (multiple times) -Scanning my computer for virus (Using ESET NOD32)

I don't understand what could cause Firefox to not being able to load its own sites properly... Or why Google and Twitter's certificates suddenly stopped working after reinstalling Firefox. Any ideas or help are appreciated. Especially if you keep it simple, since I'm not awesome at computers and English is not my native language .

Ερώτηση από Sorokaste 4 έτη πριν

Απάντηση από cor-el 4 έτη πριν

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After update to 42, partial Load in memory (task manager) but virus software prevents dependent thread from completing but only 2nd & subsequent loads.

Task manager shows Firefox loaded as a service but has threads waiting to complete. There is no application shown in Task Manager (which seems reasonable as Firefox has n… (διαβάστε περισσότερα)

Task manager shows Firefox loaded as a service but has threads waiting to complete. There is no application shown in Task Manager (which seems reasonable as Firefox has not loaded). There are no error messages. The " microsoft spinning circle " goes for a few seconds and then dissappears as if the program has loaded. Happens only after 2nd & subsequent loads after reboot. Firefox appears to work first time after reboot. This has only happened after upgrade to 42. Clean install makes no difference. Chrome works OK Has worked fine up until update 42. Already tried doing a clean install with the Inform Mozilla box cleared. Perhaps Firefox has started using a port that is blocked by the virus scanner? I get no logging for the virus scanner showing anything blocked. A full virus scan reveals nothing. Operating system is Windows 10 (64 bit)

Ερώτηση από berniek 4 έτη πριν

Απάντηση από berniek 4 έτη πριν

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I am trying to download a clean install, but only got partial and it failed

I uninstalled Firefox to install a new one because I was having MANY issues recently. However, I am only getting a partial download and a message that download failed … (διαβάστε περισσότερα)

I uninstalled Firefox to install a new one because I was having MANY issues recently. However, I am only getting a partial download and a message that download failed

Ερώτηση από kaylaartist 3 έτη πριν

Απάντηση από FredMcD 3 έτη πριν

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Ver.48 where is XPCOM????

downloaded Linux update ver.48 firefox. fires up - spits out XPCOM not found and terminates. ver.17 had similar problem. it could not find the libxpcom.so in firefox di… (διαβάστε περισσότερα)

downloaded Linux update ver.48 firefox. fires up - spits out XPCOM not found and terminates. ver.17 had similar problem. it could not find the libxpcom.so in firefox directory. ver.48 - xpcom is no where to be found.

Ερώτηση από Norseman01 3 έτη πριν

Απάντηση από Norseman01 3 έτη πριν

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New Firefox update. Now it crashes with "Windows can not access ..."

Tried to start Firefox. It did an in requested "update". Now it won't start but rather gives me an error message "Windows can not access the specifies device ..." How do … (διαβάστε περισσότερα)

Tried to start Firefox. It did an in requested "update". Now it won't start but rather gives me an error message "Windows can not access the specifies device ..."

How do I fix?

Eric Johnson

Do not include email addresses in your post. We will not email you.

Ερώτηση από ejstruan 3 έτη πριν

Απάντηση από ejstruan 3 έτη πριν

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I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed??

I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed?? "Looks like you've reinstalled Firef… (διαβάστε περισσότερα)

I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed?? "Looks like you've reinstalled Firefox. Want us to clean it up for a fresh, like-new experience?"

I uninstalled Firefox (supposedly) "completely" using the guide here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

Why does the new install Firefox recognize that it was previously installed? Uninstall tool needs to uninstall Firefox COMPLETELY. Since it lies, can someone help tell me what is the appropriate steps for COMPLETE removal?

Ερώτηση από R0tten 3 έτη πριν

Απάντηση από R0tten 3 έτη πριν

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Can't start or delete Firefox,

Firefox icons have disappeared from desktop. It will not start from firefox.exe. Trying to delete firefox folder from Program file (x86) in order to reinstall Firefox I … (διαβάστε περισσότερα)

Firefox icons have disappeared from desktop. It will not start from firefox.exe. Trying to delete firefox folder from Program file (x86) in order to reinstall Firefox I get 'can't delete error code: 0x80070750'.

Ερώτηση από Johnpag 3 έτη πριν

Απάντηση από FredMcD 3 έτη πριν

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Cannot launch FF versions 43+ because "mozglue.dll is missing" - when it's not

I have been happy with FF v43 until I decided to update to v50. It installed but would not launch, saying "mozglue.dll" was missing. I found on Google that some other us… (διαβάστε περισσότερα)

I have been happy with FF v43 until I decided to update to v50. It installed but would not launch, saying "mozglue.dll" was missing. I found on Google that some other users had the same problem, with some advice that AVG might be the problem. I found the mozglue.dll was in fact in Program Files - and repeated uninstalls and reinstalls of FF v50 with AVG also uninstalled made no difference. I (mistakenly) found that reusing my original install file of v43 then produced the same result - until I discovered that FF was updating my v43 to v47 within seconds of launching. I finally beat FF automatic updating to get to the Option "do not update," so I have a working, albeit old version of Firefox. Any advice would be welcome - while I fiddle with various workarounds of annoying warnings about my FF being out of date and its knock-on affect on add-ons etc. PS: I am very happily (and stubbornly) Windows XP Professional 64-bit sp2, but I suggest it's not my operating system at fault because other sufferers use a variety of OS. Thanks, Kevin in the UK

Ερώτηση από Kev9b 3 έτη πριν

Απάντηση από FredMcD 3 έτη πριν

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My 9 year old iMac running 10.11.6 with 4 Gb of ram does fine with Ffx2, but chokes on 3; why?

My 9 year old iMac running 10.11.6 with 4 Gb of ram does fine with Ffx2, but chokes on 3. Why?

Ερώτηση από jtgoldman 3 έτη πριν

Απάντηση από John99 3 έτη πριν

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I can't set firefox as my default browser. The options menu won't let me make it the default browser. Using Windows 8

When I try to set Firefox as my default browser in Windows 8, the options menu goes to the Set Associations menu and won't set it as the default browser. In the instruct… (διαβάστε περισσότερα)

When I try to set Firefox as my default browser in Windows 8, the options menu goes to the Set Associations menu and won't set it as the default browser. In the instructions on your website for the alternate way to set it it only gives directions for Windows 7, Vista and XP not Windows 8. This is most annoying. I have tried reinstalling Firefox but that didn't work.

Ερώτηση από JoanO 3 έτη πριν

Απάντηση από Happy112 3 έτη πριν

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how do recover my bookmarks after my computer was cleaned up and windows 10 reloaded?

a tech cleaned up my computer and reloaded windows 10 and firefox but gone are my bookmarks accumulated over the years. I have the old memory drive and maybe I could take… (διαβάστε περισσότερα)

a tech cleaned up my computer and reloaded windows 10 and firefox but gone are my bookmarks accumulated over the years. I have the old memory drive and maybe I could take it back to him but I need instructions cause he does not seem to know how to do this. Or maybe I can try on my own. I have some bookmark data backed up but it's not up to date and not in a format that seems to open up...I also did not see any way to import back on that external drive file. I'd prefer instructions to recover from old disk drive.

Thanks

Ερώτηση από crispy41 3 έτη πριν

Απάντηση από crispy41 3 έτη πριν

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Process finished with return code 1. *** Warning: Error running update process. Updating update.status (0)*** Service command software-update complete. service

FireFox not working as of today after update 08/17/2017 Following is last lines from file titled: maintenanceservice-1 Process finished with return code 1. Warning: Err… (διαβάστε περισσότερα)

FireFox not working as of today after update 08/17/2017 Following is last lines from file titled: maintenanceservice-1

Process finished with return code 1.

      • Warning: Error running update process. Updating update.status (0)***

Service command software-update complete. service command MozillaMaintenance complete with result: Failure.

Ερώτηση από BAU14 2 έτη πριν

Απάντηση από FredMcD 2 έτη πριν

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How do I uninstall on old version of Firefox in Win10

I have Mozilla Firefox 49.0.1 (x86 en-US) installed on my 64bit Win10 computer. I want to install a new version 55.0.2 (x64 en-GB) but cannot uninstall the old version. … (διαβάστε περισσότερα)

I have Mozilla Firefox 49.0.1 (x86 en-US) installed on my 64bit Win10 computer. I want to install a new version 55.0.2 (x64 en-GB) but cannot uninstall the old version.

Ερώτηση από daveyontheroad 2 έτη πριν

Απάντηση από Josh Ross 2 έτη πριν

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every time I update file mozeglu.dll dissapears and I have to re-install Firefox to an older version. I have stopped updating, thanks

Every time I update file mozeglu.dll dissapears and I have to re-install Firefox to an older version. I have stopped updating, thanks

Ερώτηση από mantloko2 2 έτη πριν

Απάντηση από cor-el 2 έτη πριν

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cannot install the best update candidate for package firefox-55.0.1-1.fc26.x86_64

OS Linux Fedora 26. While attempting to update, after the command "sudo dnf update" I get this message: "cannot install the best update candidate for package firefox-55.0… (διαβάστε περισσότερα)

OS Linux Fedora 26. While attempting to update, after the command "sudo dnf update" I get this message: "cannot install the best update candidate for package firefox-55.0.1-1.fc26.x86_64

 - nothing provides nspr >= 4.16.0 needed by firefox-55.0.2-1.fc26.x86_64"

Ερώτηση από Dutchpi 2 έτη πριν

Απάντηση από Dutchpi 2 έτη πριν

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FireFox will not start up

Firefox magically stopped working tonight. Based on reading help files and past forum posts, here are things I've tried with no luck: Note: Running Windows 7 - Rebooted (… (διαβάστε περισσότερα)

Firefox magically stopped working tonight. Based on reading help files and past forum posts, here are things I've tried with no luck:

Note: Running Windows 7

- Rebooted (of course) - Uninstalled through the task manager and reinstalled. - Uninstalled and deleted the C:/Program Files/Mozilla Firefox directory and reinstalled - Once reinstalled, attempted to start in safe mode via holding down Shift while loading - Attempted to start in safe mode by attempting to type many things in the run window:

        Firefox -safe-mode
        Firefox /safe
        "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

- Attempted to add a new profile by typing in the Run window (after reinstalling):

        "C:\Program Files\Mozilla Firefox\firefox.exe" -P 

None of these solutions have had any results. No matter what I do, no Firefox related windows will come up and I get no error messages of any kind. Most of the time I at least get a busy cursor for a second and a firefox.exe process will start. I've kept the Task Manager open through most of the attempts and killed firefox.exe between all different attempts. Most everything I do will still open a process (I have two of them still running right now) and I kill all of them in between attempts, not to mention shutting down. I even did a hard battery pull on my laptop just to be sure. I'm not making any headway. If I could at least get an error message that would be nice, but I get nothing at all. Any other suggestions?

Ερώτηση από Snooj 2 έτη πριν

Απάντηση από FredMcD 2 έτη πριν

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error msg 55.03 not comp w/min>55.02, max<55.02?

Been a Firefox user for yrs, this afternoon, auto update runs while trying to open browser and then a get an error box popping up titled XULRunner. Msg states Error: Plat… (διαβάστε περισσότερα)

Been a Firefox user for yrs, this afternoon, auto update runs while trying to open browser and then a get an error box popping up titled XULRunner. Msg states Error: Platform version '55.0.03' is not compatible with minVersio>=55.0.2 maxVersion<=55.02. I have no idea what that means or how to fix it so I can go back to using Firefox and getting access to my bookmarks. Pls help. Thanks-Aaron

Ερώτηση από aaron1978 2 έτη πριν

Απάντηση από cor-el 2 έτη πριν