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Asking help from Fred McD

Hello Fred McD, Thanks for getting back to me. First, my computer screen froze (I suspect some interference of a hacker or something). Anyway, I turned off my computer… (διαβάστε περισσότερα)

Hello Fred McD,

Thanks for getting back to me. First, my computer screen froze (I suspect some interference of a hacker or something).

Anyway, I turned off my computer, waited several minutes, and turned it back on, again. A message came on the screen said I wasn't "signed in." Then, another smaller window came up saying I could "sign in" by clicking on a blue button. But, that didn't work after three tries, so I clicked on the "closed" button. That allowed me very limited access to the internet. A "black" label announcement said that I wasn't signed in - and that my files were inaccessible to me.

It looks like I need a technician, but I presently have no car and I don't know of any technicians who do "House Calls."

I'm also wary of contacting an online technician. One time a year or so ago, I looked up a phone number for Microsoft - and the guy I spoke with had an "Indian" accent. He sort of helped me for a stiff fee. In hindsight, I realized he couldn't possibly have worked for Microsoft - even though he assured me that he did...

Can you or someone on your staff possibly help me. I trust Mozilla Firefox and I'm prepared to pay a reasonable fee.


Thank You, Eric Vollmer

Ερώτηση από voiceinthewell 1 έτος πριν

Τελευταία απάντηση από James 1 έτος πριν

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firefox will not startup/run

Firefox suddenly quit opening or running on one of my computers. I have tried to reinstall firefox to now avail. I now get a message saying it can't load profile. I would… (διαβάστε περισσότερα)

Firefox suddenly quit opening or running on one of my computers. I have tried to reinstall firefox to now avail. I now get a message saying it can't load profile. I would like to do a complete clean reinstall but cannot fine a way to do that.

Ερώτηση από hemicro 1 εβδομάδα πριν

Απάντηση από cor-el 1 εβδομάδα πριν

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refreshed browser

I can't open a particular site i watch in private. I refreshed browser; I gave permissions off and then on or enhanced tracking off then on and neither nor changed anythi… (διαβάστε περισσότερα)

I can't open a particular site i watch in private. I refreshed browser; I gave permissions off and then on or enhanced tracking off then on and neither nor changed anything. The website help desk that i tried opening verified password asked which browser and still it wouldn't open when putting correct information password and user name in. Any suggestions? I didn't do anything different and thought it was the website but i'm member and nothing's changed on their end.

Ερώτηση από joe2look 1 έτος πριν

Απάντηση από joe2look 1 έτος πριν

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After I change my password, it won't work the next time I try to use it.

Locking this thread, please continue here: [/questions/1438481] Help me change my password so that it will work the next time I want to access email. … (διαβάστε περισσότερα)

Locking this thread, please continue here: [/questions/1438481]
Help me change my password so that it will work the next time I want to access email.

Ερώτηση από Carolyn Williamson 3 εβδομάδες πριν

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Can't load Firefox account web page (accounts.firefox.com) to log in; it always quickly crashes the tab

I have installed the antiX-23 (latest version) Linux operating system on my Acer Travelmate 4050 laptop (it came out in 2003, so very old). It comes with Firefox ESR vers… (διαβάστε περισσότερα)

I have installed the antiX-23 (latest version) Linux operating system on my Acer Travelmate 4050 laptop (it came out in 2003, so very old). It comes with Firefox ESR version 102.14.0esr (32-bit). Despite the laptop having only an Intel Pentium M 1.6GHz processor and the maximum 2GB of RAM and a swap file of 1GB, everything—including the browser—works very well except that when I go to the Firefox account log-in web page, accounts.firefox.com, the page quickly crashes at the very beginning of starting to load. Funny thing is that when I ran the operating system live from the USB installation stick and ran the browser, the Firefox account log-in page worked fine. Is there an alternative Firefox page or other way to log in so that I can sync the browser with my other devices?

Ερώτηση από Gary 3 εβδομάδες πριν

Απάντηση από Gary 3 εβδομάδες πριν

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Firefox always sets address to https

I assume that it's the same problem as this: https://support.mozilla.org/en-US/questions/1388431 but there is no solution. https only mode is not active browser.fixup.a… (διαβάστε περισσότερα)

I assume that it's the same problem as this: https://support.mozilla.org/en-US/questions/1388431 but there is no solution.

https only mode is not active

browser.fixup.alternate.protocol is set to http from https browser.urlbar.autoFill is set to false

Nothing helped.

I get that this default makes sense but since so many local tools don't use http there should be at least 1 working option to disable this behavior at least for certain sites.

Ερώτηση από danielw90.dw+firefox 2 εβδομάδες πριν

Απάντηση από Terry 2 εβδομάδες πριν

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Firefox Setting on Startup: Open previous windows and tabs not working

I always set Firefox to open the previous sessions tabs when starting. For some reason during the start up over the past several days Firefox opens to the home page only.… (διαβάστε περισσότερα)

I always set Firefox to open the previous sessions tabs when starting. For some reason during the start up over the past several days Firefox opens to the home page only. I then have to search the history to find the closed tabs. Except for this problem, Firefox is working perfectly.

Does anyone have any suggestions as to why this is going wrong and a possible way to fix it?

Ερώτηση από PhilG 1 εβδομάδα πριν

Απάντηση από cor-el 1 εβδομάδα πριν

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After using containers I lost the ability to log into Citibank

When I run Firefox in troubleshooting mode I can log into citibank. When I return to normal I cannot. I've turned one extension after another off. None of them seem to be… (διαβάστε περισσότερα)

When I run Firefox in troubleshooting mode I can log into citibank. When I return to normal I cannot. I've turned one extension after another off. None of them seem to be causing the problem.

This all started when I created a container for Banking. it has been a problem ever since.

Ερώτηση από James Elbert Bearden 1 έτος πριν

Απάντηση από James Elbert Bearden 1 έτος πριν

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JavaScript in firefox.cfg can't access `document`

As I understand, `autoconfig.js` (with `firefox.cfg`) can be used to have JavaScript run during startup to control Firefox's UI elements. I have set up `autoconfig.js` i… (διαβάστε περισσότερα)

As I understand, `autoconfig.js` (with `firefox.cfg`) can be used to have JavaScript run during startup to control Firefox's UI elements.

I have set up `autoconfig.js` in my `/usr/lib/firefox-developer-edition/defaults/pref` folder (I'm on EndeavourOS Linux). As instructed here, I've already put the two required files, `autoconfig.js` and `firefox.cfg` in their correct folders (`/usr/lib/firefox-developer-edition/defaults/pref` and `/usr/lib/firefox-developer-edition` in my machine).

The file `firefox.cfg` contains the following code:

 //
 (() => {
   var tabbar = document.getElementById("TabsToolbar");
 })();


However, every time I run Firefox, this message will appear:

 "Failed to read the configuration file. Please contact your system administrator."


If I empty out the `firefox.cfg` file, Firefox will run normally without showing the error message. It will also run normally if I just have something like this in the file:

 //
 (() => {
   var testVar = "";
 })();


I don't understand why the JavaScript code can't access the Firefox UI elements through `document` or `window.document`. If `autoconfig.js` isn't build for that, what should I use to change my browser's UI elements through JavaScript?

Thank you.

Ερώτηση από jazali 3 ημέρες πριν

Απάντηση από cor-el 2 ημέρες πριν

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I need a key for "reload tab", not "reload" page.

Often I open a new tab & it's bugged. (It displays fine but the "right click" menu doesn't work.) The fix is right clicking the tab itself (at the very top) & t… (διαβάστε περισσότερα)

Often I open a new tab & it's bugged. (It displays fine but the "right click" menu doesn't work.)

The fix is right clicking the tab itself (at the very top) & then clicking "reload tab".

Is there a hotkey for this instead? I hoped ^{f5} would work (control f5) but it didn't seem to.

Ερώτηση από rosewoodmahogany 3 ημέρες πριν

Απάντηση από cor-el 2 ημέρες πριν

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FF mistakenly says no https

I've got FF set for https-only. But sometimes it will tell me no https is available but when I go to the site anyway it is https. Is this a bug or is this something in … (διαβάστε περισσότερα)

I've got FF set for https-only. But sometimes it will tell me no https is available but when I go to the site anyway it is https.

Is this a bug or is this something in my settings?

Using Mozilla Firefox 108.0 for Ubuntu canonical 1.0 on Ubuntu 20.04.

Thanks.

Ερώτηση από firefoxeric 1 έτος πριν

Απάντηση από cor-el 1 έτος πριν

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*PLEASE* don't open my web browser automatically!

duplicate of /questions/1428971 thread. Hi there. I just now rebooted my Mac system after a crash. Thunderbird was the first application that I opened. However, even … (διαβάστε περισσότερα)

duplicate of /questions/1428971 thread.

Hi there. I just now rebooted my Mac system after a crash. Thunderbird was the first application that I opened. However, even before opening Thunderbird, it automatically opened my Chrome web browser with an appeal to "help keep Thunderbird alive." (https://www.thunderbird.net/en-US/thunderbird/115.0/appeal/) Unfortunately, what this did to me was to lose my ability to restore all my previously open windows and tabs from my pre-crash Chrome session. I was able to recover a few from "recently closed" in the History tab. But dozens upon dozens of other, older windows and tabs are now completely irrecoverable. This, as you can imagine, is not a happy thing.

When I open Thunderbird, I want to open Thunderbird. *NOT* my web browser. I've had occasional, similar issues in the past from other products, but I never expected to run into such behavior from a Mozilla product. Please change your practices so that this doesn't happen again. Thank you kindly.

Ερώτηση από ggrosz 4 μήνες πριν

Τελευταία απάντηση από James 4 μήνες πριν

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Immobilize mobile bookmarks into regular format accepted by other browsers (chrome, gmail, yahoo)

My isp for mail has gone cheapo and dropped me from using mail as a back up to send any portion of the 5000 links I had on Firefox...so please don't ask if I can send the… (διαβάστε περισσότερα)

My isp for mail has gone cheapo and dropped me from using mail as a back up to send any portion of the 5000 links I had on Firefox...so please don't ask if I can send them. Even click and drag only works ONE bookmark at a time (it just disappears if I drag a bunch whether 10 or 4000!).

I am trying to get the bookmarks easily onto other browsers such as Chrome, Yahoo or lastly, gmail. All of these have the simplest of directions, either to "export as HTML" or as JSON (from Fri the 13th?!). In any event, they worked with ALL other bookmark files/folders, but not the ones within the mobile bookmarks on f.fox. How in heck am I going to be able to export them in a significant #, if Mozilla doesn't have a feature to correct them out of whatever gosh darn format they're in, and let them be unencumbered for direct "export to" or "import to" settiings on other browsers or from the mac/firefox "save as new file". At first I thought it was the fact that bookmarks for the mac also get designated as icloud if I move them to desktop sometimes (i.e there's a cute little icon on desk above file/name/pic. I don't think that is the case as the other bookmarks I've sent would have failed (but they didn't). Isn't there a simple app that can extricate these "mobile bookmarks' as they certainly are NOT, and were not posed to me as a issue when I started using SYNC!

Ερώτηση από yuppiemobile69 2 μήνες πριν

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I need help figuring out why sync between PC's is not working correctly

I have a desktop and laptop both with FF installed and synced and they ALWAYS load identical. Yesterday I set up my my new desktop in my office and I installed FF and whe… (διαβάστε περισσότερα)

I have a desktop and laptop both with FF installed and synced and they ALWAYS load identical. Yesterday I set up my my new desktop in my office and I installed FF and when I logged onto my account my FF stayed the default color. This never happened before, and as I turned and looked at my old desktop I saw that it too now had the wrong theme. So I went into my kitchen were I have my laptop set up (it just upgraded itself to win 11 and I am using it as a training tool) the FF on it was no longer appearing correctly.

I have since spent 30 some hours uninstalling/reinstalling FF/ deleting my profile, remaking my profile, re-deleting my profile and making another new profile using a different email and when I install FF on ANY OTHER pc it will not load correctly, especially themes and add ons.

What the hell is causing this and how do I fix it??

On every PC I used my Revo Uninstaller Pro to uninstall FF including file remnants and then meticulously scrubbed repeatedly each PC for any leftover registry and file remnants, and then I used my file eraser program to wipe all the file slack.

If this is going to be an issue why have FF ? I spend enough time now keeping Edge disabled and dont want my fav primary browser to become a "High Maintenance" browser having to spend time EVERY TIME I TURN ON MY PC fixing this, repeatedly. Its like having to add water to your cooling system every time you start up your car before you can use it.

Any help would be enormously appreciated.

The trouble shooting information below is for the first install tonight after getting home and making the newest profile and it is seemingly staying correct, the next install on my laptop is incorrect, it has one deleted theme installed yet is "using" the default theme and the correct theme I picked is not even showing.

Ερώτηση από rbrtmac 1 έτος πριν

Απάντηση από rbrtmac 1 έτος πριν

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Previous bookmarks not shown

I reset my PC and reinstalled Firefox last month, but my bookmarks were never recovered after I logged in my Firefox account. A couple of months ago I installed Firefox o… (διαβάστε περισσότερα)

I reset my PC and reinstalled Firefox last month, but my bookmarks were never recovered after I logged in my Firefox account. A couple of months ago I installed Firefox on another PC (to which I no longer have access) and it showed all the synced bookmarks, but this time it doesn't. What should I do? Thank you

Ερώτηση από InfernalLord 1 έτος πριν

Απάντηση από InfernalLord 1 έτος πριν

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w/not load websites

No websites will load at all. The address looks fine but the loading ends up timing out just like when the address isn't correct or the site is having issues. I believe t… (διαβάστε περισσότερα)

No websites will load at all. The address looks fine but the loading ends up timing out just like when the address isn't correct or the site is having issues. I believe this started after the last update, I don't remember if it was a Firefox or windows update. I've tried the suggested troubleshooting tips, and uninstalled re-installed firefox twice. All I achieved was to lose my dark theme and previous open tabs.

Ερώτηση από sbatinic 1 έτος πριν

Απάντηση από sbatinic 1 έτος πριν