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Help me delete my account

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete i… (διαβάστε περισσότερα)

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete it, what can I do ? Please help me soon Is there an email to contact Firefox for such matters? or what should I do?

Ερώτηση από mycommanon 1 μήνα πριν

Τελευταία απάντηση από Bithiah 1 μήνα πριν

Change username

I've seen the answer to this on a couple of other Q&A posts, but just in case... On the Edit Profile page, under Username, it lets you delete the existing name and ty… (διαβάστε περισσότερα)

I've seen the answer to this on a couple of other Q&A posts, but just in case...

On the Edit Profile page, under Username, it lets you delete the existing name and type in your own. And a helpful instruction tells you permissible characters. But if you attempt save the change, you get an error message.

The other Q&A posts say that you can't, in fact, change your Username. If so, why doesn't the Edit Profile page say so? Why does it mislead you into attempting to change your Username?

Also, the note under the Username textbox says, "Keep in mind that your username is visible to the public." So, if your e-mail includes some form of your personal name, and that name becomes your username by default (which happened to me), and you never notice this, you get exposed (such as by posting a query here)? But in fact, the "Keep in mind..." instruction isn't fully true. As one of the other Q&A posts says, if you choose a display name (which is blank until you add one), your username is NOT exposed. But the Edit Profile page doesn't tell you this.

So, the whole Username portion of the Edit Profile page is very misleading. It needs to be clarified. And, when you sign up for Firefox, you should be given an opportunity to choose a unique username. Mine was forced on me in the background, apparently.

Ερώτηση από watt 1 μήνα πριν

Τελευταία απάντηση από cor-el 1 μήνα πριν

Deleting account after losing access

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there … (διαβάστε περισσότερα)

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there to be abused.

Is there any way to do this?

Thanks!

Ερώτηση από njfort 1 μήνα πριν

Τελευταία απάντηση από cor-el 1 μήνα πριν

Primary account change

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states … (διαβάστε περισσότερα)

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states already exists?? but still showing NONE in the box. Seen the info on how to change Primary account but cannot get passed my Manage Accounts as the problem with the Secondary email not showing to trigger the change Primary Address box.

I would be very grateful if somebody has a solution to this problem as the current Primary Address is an old email which I wish to stop using.

Ερώτηση από Mike 1 μήνα πριν

Τελευταία απάντηση από cor-el 1 μήνα πριν

Primary email is not my account email - can't change it

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that pri… (διαβάστε περισσότερα)

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

Ερώτηση από janbrownell 3 μήνες πριν

Τελευταία απάντηση από jack4075 2 μήνες πριν

Problems with setting a new Firefox account

The Original email address I used to create my Firefox account is lost. When I look in the support site the advice is to create a new Firefox Account under a valid email… (διαβάστε περισσότερα)

The Original email address I used to create my Firefox account is lost.

When I look in the support site the advice is to create a new Firefox Account under a valid email address and then I will be able to sync my data.

I created a new mail address, but if I try to create that new Firefox account with that I get the notification that the primary email address of the account is needed to sign in. But that account does not exist anymore. So I don't see the form I have to fill in to create my new account. Can you help me?

Ερώτηση από Ch50 3 μήνες πριν

Τελευταία απάντηση από cor-el 3 μήνες πριν

Please remove, delete and deactivate account

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me? It says that it needs a verification code and my Email i… (διαβάστε περισσότερα)

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me?

It says that it needs a verification code and my Email is no longer accessible. Can someone please delete and deactivate the account for me please?

Here are some images for proof

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Ερώτηση από LeoBeyene 3 μήνες πριν

Τελευταία απάντηση από ·´¯`·...¸>-)))º> ~dbben 3 μήνες πριν

The email address entered is not valid

Hi All. Every time that I register with any website, business, no matter what it is, I all ways get this error come up and I can not do it via firefox. '''''The email ad… (διαβάστε περισσότερα)

Hi All.

Every time that I register with any website, business, no matter what it is, I all ways get this error come up and I can not do it via firefox. '''''The email address entered is not valid'''''

Does anyone know a simple way on how to fix this issue.?

Thank you so much

Ερώτηση από benjaminmcavoy 3 μήνες πριν

Τελευταία απάντηση από FredMcD 3 μήνες πριν

Last year my laptop was hacked,so I changed my email address still using the same provider.How do I delete the old email from Firefox account before adding new email ??

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.… (διαβάστε περισσότερα)

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.au it is not what firefox have in my account

Ερώτηση από ken132 4 μήνες πριν

Τελευταία απάντηση από FredMcD 4 μήνες πριν

Mail id linked to firefox account got hacked. What to do?

Mail id linked to firefox account got hacked. What to do? Now i am unable to login to firefox account as it needs code sent to e-mail. Please help.

Ερώτηση από oatechtirur.keralapost 5 μήνες πριν

Τελευταία απάντηση από FredMcD 5 μήνες πριν

  • Αρχειοθετήθηκε

Firefox Account verification problem

Dear Volunteer, First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private brow… (διαβάστε περισσότερα)

Dear Volunteer,

First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private browsing, the second one for work browsing, and I use them via different Firefox profiles. The configuration of the private account (adam**********y@gmail.com) was succesful. But the configuration of the work account (s****i@orfk.police.hu) was not. I've used this accounts since 2013, and I'd reconfigured them so many times, and there wasn't any problem until now. The actually problem is the unreceived verigfication email. I've tried the actions below: - checking email working -> Perfectly works. - checking spam folder -> There is no any mail in the spam folder. - adding accounts@firefox.com to contact list -> Done. I did not get the verification emails. The administrators probably changed the security settings. I cannot log in, I cannot sync. I tried to send you this letter from my work e-mail, but I did not find any support address, just this option. How can I resolve this problem? Thans for your help.

Kind regards,

Adam Sterbinszky

Ερώτηση από adamsterbinszky 10 μήνες πριν

Τελευταία απάντηση από Kiki 10 μήνες πριν

  • Αρχειοθετήθηκε

Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (διαβάστε περισσότερα)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Ερώτηση από Титан 2 1 έτος πριν

Τελευταία απάντηση από Kiki 12 μήνες πριν

  • Αρχειοθετήθηκε

Sorry. We’ve locked your account. The confirmation email we sent to xxxxx@gmail.com was returned.....

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is… (διαβάστε περισσότερα)

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

Ερώτηση από BlackWeta 1 έτος πριν

Τελευταία απάντηση από FredMcD 1 έτος πριν

  • Αρχειοθετήθηκε

forgotten password

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email… (διαβάστε περισσότερα)

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email are highlighted but on clicking on them I get a screeen the says there is a uidfault. any help would be appreciated, thank you John.

Ερώτηση από john508robinson 1 έτος πριν

Τελευταία απάντηση από cor-el 1 έτος πριν