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How do I contact Mozilla Firefox to ask if I'm able to get my profile backup off their cloud server?

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server? Windows 10 would not update so I contacted Microsoft Support an… (διαβάστε περισσότερα)

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

Ερώτηση από AlatorreInWA 5 ώρες πριν

Τελευταία απάντηση από FredMcD 1 ώρα πριν

Did I lose my saved bookmarks when I reset my password?

I've exported/imported firefox settings before (bookmarks, etc) but this time I didn't get a chance to export before my computer blew up. So when I logged on to Firefox … (διαβάστε περισσότερα)

I've exported/imported firefox settings before (bookmarks, etc) but this time I didn't get a chance to export before my computer blew up. So when I logged on to Firefox on my new computer, I didn't have my password. It forced me to reset my password....but then none of my bookmarks transferred over. I thought they would be tied to my login and I could still recover them without the files from my old hard drive. That doesn't seem right to me, what am I missing? How do I recover the bookmarks saved on my Firefox login? I had soooo many....

thanks in advance!

Ερώτηση από lisamrupert 3 εβδομάδες πριν

Τελευταία απάντηση από Wesley Branton 3 εβδομάδες πριν

"Unable to process the backup file"

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. … (διαβάστε περισσότερα)

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. so i used some recovery app and found my last -deleted- firefox files and folders (/appdata/roaming/..../profile/...), but i cant introduce/change/swap these files to my new firefox. what should i do to recover my lost data?

Ερώτηση από keivanfar.mohsen 1 μήνα πριν

Τελευταία απάντηση από cor-el 1 μήνα πριν

recovering my lost bookmarks

Hi, I need technical help on recovering my lost bookmarks. I have followed the suggested recovery methods and when I move today's backup "file ....json" (?) (as one sugg… (διαβάστε περισσότερα)

Hi,

I need technical help on recovering my lost bookmarks. I have followed the suggested recovery methods and when I move today's backup "file ....json" (?) (as one suggested) to the bookmarks menu, clicked on it to open, it does nothing. If I click on the saved file on my desktop it's a bunch of mumbo jumbo...like writing code. I even tried importing it and I get nothing. I deleted Mozilla Firefox and reinstalled it and still nothing.

I'm so lost on this....

Cananyone help?

Tkx-

Linda

Ερώτηση από lpostell1 1 μήνα πριν

Τελευταία απάντηση από cor-el 1 μήνα πριν

5 YEARS OF BOOKMARKS LOST DUE TO LOCKSAFE

Didn't want, Didn't NEED, Didn't want to use firefox ever again. 5 YEARS OF BOOKMARKS GONE, FROM BEING FORCED INTO USING LOCKWISE. Instead of the OLD, tried and true book… (διαβάστε περισσότερα)

Didn't want, Didn't NEED, Didn't want to use firefox ever again.

5 YEARS OF BOOKMARKS GONE, FROM BEING FORCED INTO USING LOCKWISE.

Instead of the OLD, tried and true bookmarks system.

Tell me how i can get them back?

go on....you know it's impossible.

"With LOCKSAFE you'll keep your passwords more safe and secure" BS

So go on, how does one STRIP out the LOCKSAFE? How does one revert back to their bookmarks before this person that forced a addon upon us?

Ερώτηση από redwolfrz 1 μήνα πριν

Τελευταία απάντηση από cor-el 1 μήνα πριν

Unable to process the backup file

Hello I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have bee… (διαβάστε περισσότερα)

Hello

I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have been looking for some program that allows me to unzip or remove the data or repair.

I have consulted many forums and videos and I cannot know if the failure is irreparable or is there any way to get the information I have consulted this page but it does not finish working https://www.jeffersonscher.com/ffu/bookbackreader.html

"File name: bookmarks-2020-07-24_1163_gm8tLHmdNSoVAHsxUPQZAg==.jsonlz4; Size: 137303; last modified 24/7/2020 9:46:12 (failed JSON parsing: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data)"

Can anybody help me?

thanks,

Ερώτηση από sdiaz.anunzia 2 μήνες πριν

Τελευταία απάντηση από cor-el 2 μήνες πριν

Firefox settings

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some c… (διαβάστε περισσότερα)

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some changes in the configuration and got the text size back to what I wanted. This time it happened none of those configurations changed but I still had changed text size. I refreshed Firefox and found my add-ons immediately were reinstalled even though they were shown to be working when I checked my browser settings. One of the add-ons was Yahoo Mail ad blocker. I have used Yahoo Mail for years. Recently they have tried to make changes in my mail display to where I am being forced to go ad-free and upgrade to a mail subscription. After this most recent challenge to my computer setting, I am beginning to think Yahoo is disabling the Yahoo Ad Mail Blocker to get me to go to their subscription. Either that or Microsoft is challenging me to use their browser. It is like their is a war going on to win the internet. I miss the old Internet. Is there anything that can be done so my settings don't get hijacked?

Ερώτηση από grmapeg 2 μήνες πριν

Τελευταία απάντηση από FredMcD 2 μήνες πριν

i lost my bookmarks

i change the windows and install new firefox and signin firefox to restore my all bookmarks but noting happend i had alot of book marks [essentional] but not happend . p… (διαβάστε περισσότερα)

i change the windows and install new firefox and signin firefox to restore my all bookmarks but noting happend i had alot of book marks [essentional] but not happend . please help me . thanks alot .

Ερώτηση από borhani145 2 μήνες πριν

Τελευταία απάντηση από the-edmeister 2 μήνες πριν

hard drive become defective with W7

'my computer crashes (defective hard drive); I lost all my favorites! CAN I RECUPERER ??? How??? in advance thank you for reply.... with solution...!! ' 12juillet2020 … (διαβάστε περισσότερα)

'my computer crashes (defective hard drive); I lost all my favorites! CAN I RECUPERER ??? How??? in advance thank you for reply.... with solution...!! ' 12juillet2020

Ερώτηση από j-marc_gatineau 3 μήνες πριν

Τελευταία απάντηση από FredMcD 3 μήνες πριν

Lost all extremely improtant data after forced Update - Please help

Hi, I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that… (διαβάστε περισσότερα)

Hi,

I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that I gave up and proceed with update... Then disaster happened: everything is lost. All my customized settings, all bookmarks that my life depend on, everything is lost. Please can someone help me survive...

I checked for FirefoxOLD folder if there is one (e.g. on Desktop) anywhere on hard drive of my PC but there isn't. All self done solutions I tried but failed produced around 15+ additional profiles because I had to delete ( * ) Profiles INI single file otherwise Firefox couldn't be opened due to error message. When I deleted INI, I was able to open firefox with LOST extremely important data. Every opening produced I believe 3 new profiles.


( * ) I still have them in Recycle bin.

I went to about:profiles and there are only two: the one being used (lost data) and one more. When I open "one more" profile in different browsers all my data is remaining to be gone.

Currently in total are 18 profiles in C:\Users\USERNAME\AppData\Roaming\Mozilla\Firefox\Profiles folder. At least 15 of them are from failed solution attempts. The thing that worries me the most is the single profile, out of other 3, that should had my data available. I used it as the only folder in "Profiles" folder. Then I used to run Firefox and data is missing even there. This particular profile that brought me the most of hopes is NOT available via about:configs and the thing that worried me the most inside the folder of particular profile that I guess should have the data is the fact that the folder is almost entirely empty. Only two files inside: search-metadata.json and times.json

Can someone please help me get my data back?

Please I had really important data but cannot recover it on my own :'-( oh my god...

Ερώτηση από Andrew 3 μήνες πριν

Τελευταία απάντηση από FredMcD 3 μήνες πριν

all logins and passwords gone after unvoluntary logout and re-login

Hi firefox community, I've been using firefox forever and so all my logins and passwords have been saved in the browser. For the past two days I noticed that firefox coul… (διαβάστε περισσότερα)

Hi firefox community,

I've been using firefox forever and so all my logins and passwords have been saved in the browser. For the past two days I noticed that firefox couldn't 'connect to my account', which has never happened before - I was logged in ever since my firefox account was created. My current logins have been active, but when I tried to log into a website with a previously saved login and password - there was nothing. I then logged back into my firefox account, but all my logins and passwords are still gone. I tried manual sync, still nothing.

I am not sure if it happened after a specific update - I didn't notice when exactly I was 'logged out'.

Ερώτηση από tomasz 3 μήνες πριν

Τελευταία απάντηση από FredMcD 3 μήνες πριν

A new version of Firefox just appeared. Bookmarks gone, homepage changed.

I just brought up FF browser. It appears as if just installed. All bookmarks gone, Homepage changed, 'Welcome, new person', etc. How do I get all my old settings bacl?… (διαβάστε περισσότερα)

I just brought up FF browser. It appears as if just installed. All bookmarks gone, Homepage changed, 'Welcome, new person', etc. How do I get all my old settings bacl?

Ερώτηση από hobiwan 3 μήνες πριν

Τελευταία απάντηση από the-edmeister 3 μήνες πριν

refresh from mozilla and lost all my saved login information

Hey guys, Firefox was working slowly so it suggested a refresh. I did it and now I've lost all my login/ saved passwords. I went here under help: lockwise losing login i… (διαβάστε περισσότερα)

Hey guys, Firefox was working slowly so it suggested a refresh. I did it and now I've lost all my login/ saved passwords. I went here under help: lockwise losing login information after update and did the whole new profile thing, sharing the key3 data with the profile and it didn't work. HELP!

Ερώτηση από jesst76 4 μήνες πριν

Τελευταία απάντηση από cor-el 3 μήνες πριν

Need different bookmarks on different pcs

If I don't want the same Firefox bookmarks on every device, do I need to create different accounts for each device using Firefox? I avoided creating an account because I … (διαβάστε περισσότερα)

If I don't want the same Firefox bookmarks on every device, do I need to create different accounts for each device using Firefox?

I avoided creating an account because I didn't want one pc to override others. Now suddenly my office pc has had the bookmarks taken for ransom because I did not want what they were offering of syncing all my devices.

Will my bookmarks reappear if I create an account for that pc?

Ερώτηση από KatKan 4 μήνες πριν

Τελευταία απάντηση από cor-el 4 μήνες πριν

my saved passwords has been deleted automatically without any notice

Hi, sometime ago i updated my firefox version and after that i lost all of saved passwords from firefox and i am so worried, so where could i find my lost saved passwords… (διαβάστε περισσότερα)

Hi, sometime ago i updated my firefox version and after that i lost all of saved passwords from firefox and i am so worried, so where could i find my lost saved passwords, there isn't any beackup also. please help me!!!

Ερώτηση από RAj Sharma 4 μήνες πριν

Τελευταία απάντηση από FredMcD 4 μήνες πριν

Somethings wrong with my account

i just reset my pc with ubuntu 20.04 , before reset its all working good means all bookmarks and other things , but after reset and format , when i logged in with my fire… (διαβάστε περισσότερα)

i just reset my pc with ubuntu 20.04 , before reset its all working good means all bookmarks and other things , but after reset and format , when i logged in with my firefox account for bookmarks and logins , well i just see that not a one bookmarks or passwords i can see .

i tried to reinstall the browser, logged out and login, clear data of app etc options but i can not sync the data of mine (bookmarks and passwords).

i just frustrated here , because i think the browser is safe and good also secure, but after this , if i don't get any help to recover my data , i will lost my faith in mozila at all.

so kindly help !

Thank you !

Ερώτηση από Sushil Lad 4 μήνες πριν

Τελευταία απάντηση από iamjayakumars 4 μήνες πριν

Lockwise logins gone after upgrade to 76.0.1 - Ubuntu 18.04

This is actually a second time that this happens. It happened also the last time I upgraded FF (from official Ubuntu repo) but I somehow restored the "old" profile and l… (διαβάστε περισσότερα)

This is actually a second time that this happens.

It happened also the last time I upgraded FF (from official Ubuntu repo) but I somehow restored the "old" profile and logins got back.

But this time I only have one FF profile under ~/.mozilla/firefox. The one which doesn't have the logins.

Have anyone experienced the same thing? And why is this happening in the first place?

Lockwise is such an important piece of code that IMHO should not be subject to such a failures.

Any hints on this much appreciated.

Ερώτηση από zoran.tanevski 4 μήνες πριν

Τελευταία απάντηση από cor-el 4 μήνες πριν

Update 76.0 has turned on the sync logins passwords option and overwritten my passwords with old ones.

After the update to theversion 76 the settings on two of my separate browsers on mac and windows, having own sets of passwords was overwritten. The option "sync logins" w… (διαβάστε περισσότερα)

After the update to theversion 76 the settings on two of my separate browsers on mac and windows, having own sets of passwords was overwritten. The option "sync logins" was off now its on and my password list is screwed up.

Ερώτηση από icextend 4 μήνες πριν

Τελευταία απάντηση από Pallavi kumari 4 μήνες πριν

Bookmarks -> properties are gone!?!

Dear Guys, after the last update... I do not know wich version I got before. But I hate updates and everything is completely different. And then we got it again: After my… (διαβάστε περισσότερα)

Dear Guys, after the last update... I do not know wich version I got before. But I hate updates and everything is completely different. And then we got it again:

After my last update I lost all my properties of the bookmarks!?!?! Where can I find them? Or how can I recover them?

Ερώτηση από rrieper911 4 μήνες πριν

Τελευταία απάντηση από Aashish Kumar 4 μήνες πριν

Lost bookmarks after update

Firefox updated automatically yesterday and has wiped all my bookmarks. These are important to me. I have tried the Restore but it will only restore to yesterday. How … (διαβάστε περισσότερα)

Firefox updated automatically yesterday and has wiped all my bookmarks. These are important to me. I have tried the Restore but it will only restore to yesterday. How can i resolve this?

Ερώτηση από lyn.rolington 4 μήνες πριν

Τελευταία απάντηση από ARMAN KHAN 4 μήνες πριν