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ALT-SHIFT-LEFT got remapped to 'select tab to the left' out of the blue

ALT-SHIFT-LEFT has been 'select word backwards' for years, at least on macs. And so it was on FF too. Now they suddenly decided to re-map it to 'select left tab'. There w… (διαβάστε περισσότερα)

ALT-SHIFT-LEFT has been 'select word backwards' for years, at least on macs. And so it was on FF too. Now they suddenly decided to re-map it to 'select left tab'. There was already a key for that - CMD-ALT-LEFT. Which also works for the right, whereas ALT-SHIFT-RIGHT does nothin

Ερώτηση από fritzthecat4 7 ώρες πριν

Απάντηση από jscher2000 - Support Volunteer 4 ώρες πριν

Facebook Messenger Video Calling/Chat

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported… (διαβάστε περισσότερα)

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

Ερώτηση από wolfdad 1 εβδομάδα πριν

Τελευταία απάντηση από wolfdad 20 λεπτά πριν

HTML files' extension changed during download

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management s… (διαβάστε περισσότερα)

I'm using Firefox 126.0.1 (64-bit) in Windows 11. I needed to download two files named index.html (in different source directories) from my company's content management system. Both got downloaded as index.htm. They were the right files... only the extension was changed.

I spoke to the person who maintains the content management system. They tested it and said it's not doing that, must be the browser.

That sounds fantastic to me, but I looked through the support messages here and found several about files whose extensions were changed on download; for example from .loa to .mp3. No explanations or workarounds, though.

Can anyone shed light on this?

Ερώτηση από JHSACHS 3 ώρες πριν

Τελευταία απάντηση από cor-el 24 λεπτά πριν

Account disconnected

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted an… (διαβάστε περισσότερα)

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted and logged in, pinned tabs were gone?! Using the created restore point did NOT restore the pinned tabs. Is there a way to recover the pinned tabs? Thanks in advance. FRANK

Ερώτηση από WhiteBimmer 5 ώρες πριν

Τελευταία απάντηση από jscher2000 - Support Volunteer 36 λεπτά πριν

No audio when switching tabs

For a few months now, I have been having issues with Firefox and my computer audio. If I am listening to something, like internet radio (doesn't matter which website), th… (διαβάστε περισσότερα)

For a few months now, I have been having issues with Firefox and my computer audio. If I am listening to something, like internet radio (doesn't matter which website), the audio will completely cut out. Sometimes it will start working on its own and other times I either have to force quite Firefox or completely restart my computer. When this happens, no other audio works on my computer. I have had a new motherboard, audio card, speakers all replaced under warranty. I've also re-installed Windows and it still keeps happening. Has anyone else experienced this? Can anyone recommend a solution?

Ερώτηση από jsheltz 2 ώρες πριν

Site no longer streams

https://ktla.com/on-air/live-streaming/ Every other browser works fine. This one stopped dead on Win10 and Android9. It wont stream even in safe and my Android has no ad… (διαβάστε περισσότερα)

https://ktla.com/on-air/live-streaming/

Every other browser works fine. This one stopped dead on Win10 and Android9. It wont stream even in safe and my Android has no add ons

Ερώτηση από MK 3 ώρες πριν

Firefox opens "off screen"

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day af… (διαβάστε περισσότερα)

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day after opening the browser I noticed that it didn't launch(there was no window). After opening it again I saw that all of my previously opened tabs were gone. After that I closed Firefox and went to check the task manager. I found that Firefox was still running after closing it. I couldn't wrap my head around it and killed the programm. Then I opened it again and got the same results: first launch: no Firefox window(nothing on the taskbar either), secound launch: one empty tab. After that I opened a new tab in Firefox through task manager and my screen "swiped right", I got access to Firefox window with all of my previous tabs, but all the other programms I had opened on the taskbar were gone. Somehow Firefox opens outside my screen on a "separate one" every first time I launch the app, and the only way to switch between "screens" is to open a new tab through task manager or launch a program that was previously active to switch back to previous "screen". It is also impossible to switch between opened windows on different "screens" using gestures on the touchpad or "Alt" + "Tab". I use a laptop and never even tried to attach/connect a second monitor. I don't have another monitor attached via bluetooth or any other means in device manager. I have the latest verion of windows 10 installed and updated. I have another PC, where I use the same Firefox with the same addons on the same Mozilla account, which has no such issues. I have tried renaming the file called "xulstore.json" to "xulstore.old" or deleting it entirely, this didn't resolve the issue.

Ερώτηση από nab.layk 11 ώρες πριν

Τελευταία απάντηση από jscher2000 - Support Volunteer 3 ώρες πριν

Is there now a way to make the "Reopen Closed Tab" actually reopen closed tabs again?

A while back the behavior of the ctrl+shift+t shortcut changed from reopening tab in the current window to reopening tab in the current window or reopening last closed wi… (διαβάστε περισσότερα)

A while back the behavior of the ctrl+shift+t shortcut changed from reopening tab in the current window to reopening tab in the current window or reopening last closed window which for me and a lot of other people too made it worse. There's been a thread https://support.mozilla.org/en-US/questions/1421356 but it's been archived without a real solution. Is there now a way like a about:config toggle to bring back the old functionality? I really miss the old behavior.

Ερώτηση από D4VID 1 ημέρα πριν

Τελευταία απάντηση από D4VID 9 ώρες πριν

Can I direct Firefox directly to wireless modem AND keep W10 workgroup on wired ethernet?

We have a W10 workgroup using an unmanaged switch to hook 5 PC's together through hardwire ethernet. The switch is also the access point to the internet "modem". I would… (διαβάστε περισσότερα)

We have a W10 workgroup using an unmanaged switch to hook 5 PC's together through hardwire ethernet. The switch is also the access point to the internet "modem".

I would like to cause the PCs to use wifi to access the modem ONLY for internet and Thunderbird, with the workgroup remaining on the wired system.

With both "networks" enabled in W10 the PCs are automatically defaulting to whichever method was enabled 1st. I have no idea how or if I can "split" the flow and cause FF and Tbird ONLY to use wifi.

Ερώτηση από alitkowiak 16 ώρες πριν

Τελευταία απάντηση από Piterk 9 ώρες πριν

Firefox stopping abruptly (or crashes)

Hello I am using firefox 126.0.1 (64-bit) version of firefox on a linux system (kernel 6.6). Firefox is closing the main window abruptly (or crashing). Wanted to get i… (διαβάστε περισσότερα)

Hello

I am using firefox 126.0.1 (64-bit) version of firefox on a linux system (kernel 6.6). Firefox is closing the main window abruptly (or crashing).

Wanted to get information on the crash, but when I navigated to the about:crashes page, it return a page with title "invalid URL" and the page says "Hmm. That address doesn’t look right."

Is there a way to get to the crash data/information?

Kind Regards Riza

Ερώτηση από Riza Dindir 14 ώρες πριν

Save/export home screen

Hi, Is it possible to save/export (and then restoring) the home screen icons/shortcuts without using Firefox sync? I want to save its state on my disk so I can restore … (διαβάστε περισσότερα)

Hi,

Is it possible to save/export (and then restoring) the home screen icons/shortcuts without using Firefox sync?

I want to save its state on my disk so I can restore it later, after formatting, for example. I don't really use any sync features and I actually don't want to sign up for yet another online service if I can help it.

Thanks a lot!

Ερώτηση από MD 1 ημέρα πριν

Τελευταία απάντηση από cor-el 15 ώρες πριν

Unable to download/failed/cancelled downloads

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the downl… (διαβάστε περισσότερα)

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the download fails or gets cancelled. I never changed any settings, how can i fix this?

Ερώτηση από Qtip_69 1 εβδομάδα πριν

Τελευταία απάντηση από Qtip_69 17 ώρες πριν

Pop-up blocked

My Firefox is the most recent version 126. I am having trouble with pop-ups being blocked. I have added the website to the pop-up exception list. When I go to the site, i… (διαβάστε περισσότερα)

My Firefox is the most recent version 126. I am having trouble with pop-ups being blocked. I have added the website to the pop-up exception list. When I go to the site, it shows me the little icon showing I have added exceptions for this site. However; the pop-up still gets blocked.

The site is: https://www.foxit.com/ I try clicking the Log In drop down then Foxit Account. Before this would pop-up the log in screen for the site but since version 125, it does not. I just updated to version 126 to see if that resolved it before creating this post but it didn't. Thus I am here trying to get help.

Ερώτηση από Kevin 1 μήνα πριν

Τελευταία απάντηση από cor-el 20 ώρες πριν

Copy Link to Highlight

There should be a feature where you can copy the link to particular text on a webpage (much like when you click on a Google result for a certain part of an article). Wher… (διαβάστε περισσότερα)

There should be a feature where you can copy the link to particular text on a webpage (much like when you click on a Google result for a certain part of an article). Where do I suggest features for Firefox?

Ερώτηση από Mattlexic 23 ώρες πριν

Τελευταία απάντηση από jscher2000 - Support Volunteer 21 ώρες πριν

Random Total Freezes

For a while now, I've been having recurring issues with Firefox desktop freezing and becoming totally unresponsive. If there's any pattern to what causes it, I haven't be… (διαβάστε περισσότερα)

For a while now, I've been having recurring issues with Firefox desktop freezing and becoming totally unresponsive. If there's any pattern to what causes it, I haven't been able to notice it; sometimes it happens as soon as I open the browser, sometimes it happens after several hours, sometimes it happens twice in ten minutes, sometimes it happens twice in a few hours (however, I can count the number of days it's happened less than twice in one day in the past few weeks on the fingers of one hand). When the browser freezes, it becomes totally unresponsive - it doesn't fade or display "Not Responding", and Task Manager shows nothing abnormal, but it doesn't accept any input at all, any video or other animated material that may have been displaying freezes, and it can only be "fixed" by force quitting from the task manager and reopening. This is exclusively a firefox issue; other programs open at the same time as the browser freezes are not affected.

The only real lead I have as to what could be going on is that sometimes, things don't freeze all at once, but in a cascading effect. For example, tabs, bookmarks, etc. might not highlight when moused over, but still accept the clicks, or selecting another tab might causes the address bar to display the URL of the selected tab, but the screen displayed in the window will not change. Once these cascading changes start, they generally progress to total freeze before I have a chance to do much with that information (only a few seconds), but it's unusual enough behavior to be worth noticing.

Things I've already tried that haven't fixed the issue:

  • Reducing the number of tabs used and otherwise reducing Firefox's system resource usage has not impacted the problem in any way.
  • Running in Troubleshoot Mode has not had a consistent effect on the problem (the most recent time I did, the browser ran stably for longer than I could stand to use the internet without my ad blocker, but this is only one data point in an already inconsistent spread; prior instances of the problem have occurred in Troubleshoot Mode)
  • Disabling hardware acceleration has not fixed the issue.
  • The issue has persisted through multiple refreshes and at least one full uninstall and clean reinstall.
  • The issue persisted after creating and switching to a new profile multiple times.
  • The issue persisted after renaming places.sqlite
  • The issue persisted after clearing cache and cookies multiple times.
  • The issue persisted after clearing downloads and history.
  • And very likely some other stuff that I'm forgetting, I've been trying to fix this on my own for a while now.

Ερώτηση από 8bitorne 3 ημέρες πριν

Τελευταία απάντηση από 8bitorne 22 ώρες πριν

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shortcut keys on mac

since the last update, the shortcut keys to highlight a word at a time left OR right are both highlighting the next word AND also jumping to the last tab. AGAIN! I notice… (διαβάστε περισσότερα)

since the last update, the shortcut keys to highlight a word at a time left OR right are both highlighting the next word AND also jumping to the last tab. AGAIN! I noticed this was identified as a problem back around 2019 in a search. I now cannot move fluidly within text, nor highlight a word at a time quickly. Either it's whole line or simply a letter at a time... which results in a pretty incompetent, crippling experience. PLEASE FIX!!

Ερώτηση από BodhiBen 1 ημέρα πριν

Απάντηση από jscher2000 - Support Volunteer 1 ημέρα πριν

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Amazon loads slowly or not at all; all other sites are fine

Hi! I'm using Firefox 126.0 on Fedora 39. Pages from Amazon.co.uk load very slowly, incompletely, or not at all. All other Web sites are fine. I had a couple of certi… (διαβάστε περισσότερα)

Hi! I'm using Firefox 126.0 on Fedora 39.

Pages from Amazon.co.uk load very slowly, incompletely, or not at all. All other Web sites are fine.

I had a couple of certificate-related errors saying that the identity of the site couldn't be verified, but I can't reproduce the problem, so I can't quote the exact wording, I'm afraid.

The same Amazon pages load properly in Chrome on the same machine, and they load properly in Firefox in a VM on the same machine. That tells me network connectivity must be fine.

I've tried disabling all extensions, reverting to the default theme, running in Troubleshoot Mode, clearing cookies and site data, clearing the startup cache, disabling hardware acceleration, and creating a new profile. The new profile helps slightly, in that it loads more of the page before getting stuck. Nothing else helps at all.

I'd prefer not to refresh Firefox if I can avoid it, because I don't want to lose all my plugins and settings. This installation is five years old. Besides, a new profile didn't fix the problem.

What's the next thing to try? I'd really appreciate any ideas.

Ερώτηση από markus.laker 1 ημέρα πριν

Απάντηση από markus.laker 23 ώρες πριν