Αναζήτηση στην υποστήριξη

Αποφύγετε τις απάτες υποστήριξης. Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου, ή να μοιραστείτε προσωπικές πληροφορίες. Παρακαλούμε αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής “Αναφορά κατάχρησης”.

Learn More

random crashes win7 64

  • 2 απαντήσεις
  • 2 έχουν αυτό το πρόβλημα
  • 55 προβολές
  • Τελευταία απάντηση από cor-el

more options

I am having troubles with FF. I seem to get random crashes on almost any site. I've been through a few troubleshooting things but nothing has solved it yet. I did not have any troubles on this machine before, the only change was from win7 32 to win 7 64bit + ram. fresh install. things I have tried:

disabling plugins
upgrading plugins
disable hardware acceleration (thru flash and thru FF)
updating windows
updating graphics drivers
reseting firefox
uninstall/reinstall
chkdisc - good
memtest - good

sometimes upon closing FF, I get a windows error citing xul.dll as the fault, however that has not happened since the new reinstall.

bp-f511ec53-76de-4b2d-881b-bfee52131208
bp-224ab91f-0339-48bd-bffd-ef6752131207
bp-c7c8c55c-9fca-434c-804b-a3ef12131207
bp-089272af-3e3a-43ce-94c0-85e962131207
bp-09ec6e78-e023-44fd-ba2f-50f372131207

also note that the crash reports say that I have Widows NT ?? is that a problem

thanks for your time..

Τροποποιήθηκε στις από το χρήστη cor-el

Όλες οι απαντήσεις (2)

more options

All Windows versions are given an NT number.
The general public knows this Windows versions as their market name not their technical name.
For example, your reports say that you are running Windows NT 6.1. This tells me that you are running Windows 7.


Please search for a user.js file located in your Firefox profile, application data, or program directory?
In most cases, this file is created by a third party program and has been known to cause some issues with Firefox.
If you locate this file, please attempt to delete it.

Please report back soon.

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

See also: