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I upgraded to FF 7.0.1 and it won't load. If I try to uninstall it, it says it is running. I have uninstalled and rebooted and installed an earlier version but the program won't open. Can someone please help me?

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  • Τελευταία απάντηση από robkat

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I have tried everything I can think of and that has been suggested in your knowledge base but FF will not open. I have downgraded to an earlier version but that didn't help so I've uninstalled everything and have done a clean reinstall of 7.0.1. I've rebooted at each step.

However when I tried to bring my bookmarks into Chrome (so I could keep working) it said FF was open. Same thing when I went to uninstall it. Task Manager does not show it running. Chrome is working so it's not my internet connection.

I have not installed any new software or hardware recently although I did upgrade Roboform to the latest version. This was the reason to update FF as the RF addon wasn't compatible with the version of FF I was using.

I've scanned for viruses and the machine is clean.

I am on a PC running Windows 7 Home Premium. At the moment I am working off my old laptop but I need FF working on my main machine.

Any help greatly appreciated.

Thanks,

Kathy

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Thanks for this mha007 - I can now open FF with a new profile. Can I copy my settings from the old profile or will this bring over the same problem, maybe a corrupt file. If it would bring the same problem, is there any way I can check which file is corrupt, apart from taking them over one by one?

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-> Recovering important data from an old profile

Check and tell if its working.

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Thank you and yes, I've been able to copy over my session manager and bookmarks which were the most important folders. I'm now going to copy over some others after reading this article.