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Why does the Alexa Tool only show "private"? (No rankings at all.)

  • 7 απαντήσεις
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Hello,

Since the last update the Alexa Ranking Tool is not showing any rankings for any site. It constantly shows "private".

I've tried everything recommended and checked every setting but I can't find the problem.

Regards, Lizzi.

Επιλεγμένη λύση

It seems alexa changed policy rules. So, to fix the problem you have to uninstall and then re-install again. When you re-install you have to accept the alexa policy (you will be redirected to http://www.alexa.com/toolbar/policy?v=status ).

It looks like this is implemented like this since firefox 6.0

Ανάγνωση απάντησης σε πλαίσιο 👍 6

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Are you running Firefox in Private Browsing mode?

  • https://support.mozilla.com/kb/Private+Browsing
  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Permanent Private Browsing mode"
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Hello cor-el,

Thank you for your reply.

I've checked all those things and the settings are all fine. The tools menu displays the "Start Private Browsing". As I understand it that means I'm not in private browsing mode.

I've done a complete system cleanup and rebooted a couple of times but it still says private. Update says I have the latest version of Firefox.

I'm wondering if I should revert back to the previous version and see if the tool works again but I don't know how to do that.

Regards, Lizzi.

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Also, I just noticed, I went to dictionary.com a moment ago and the rank showed up for a few seconds before displaying private again.

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You can try to contact the publisher (creator) of that toolbar and ask them how to solve this issue.

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After I sent my last post I added the compatibility tool and discovered that tool doesn't work with Firefox 6.

Thanks for your help.

Regards, Lizzi.

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Well, I removed and reinstalled the Alexa status bar tool. It says it has compatibility problems but it IS working now. L.

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Επιλεγμένη λύση

It seems alexa changed policy rules. So, to fix the problem you have to uninstall and then re-install again. When you re-install you have to accept the alexa policy (you will be redirected to http://www.alexa.com/toolbar/policy?v=status ).

It looks like this is implemented like this since firefox 6.0