Hi, I don't know who to turn to: the person who handles all the compter stuff is out of town, This A.M.I started up Firefox and there was a message re an update, I thoght I new just to click on install and wait to re start Firefox. But what I can remember is that another window opened and asked me to choose 'something' (an icon or banner or?), I thought I must click something (I guess I should read all clearly). Firefox did update to 3.6.4, but it also inserted some sort of what might be called a banner? But it only partly covers the right one- half of my 3 toolbars at the top of the Firefox window. It can't be used for anything as it is just a mess of colors and unknowns, except what looks like a 'top' and what I recognize as a Firefox icon (but only partly visible)!! Now, what it does do is partly hide that whole portion of the toolbars and they are hard to read and in turn make this 'thing' impossible to figure out, if I would care to? I can't find anyway to remove it or use it?? But since the Firefox icon is on it, I guess you should know what it is and how to trash it. I am sorry for this occurrence caused my my carelessness, but I'm not much of a computer person ----HELP! Thank you for any help. Judi == This happened == Every time Firefox opened == Today, Thrsday June 24, 2010