Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά παραβίασης».

Μάθετε περισσότερα
Επιλύθηκε

Can't delete profile

Firefox Αποτυχία συγχρονισμού
Ο/Η Dylan Urquhart απάντησε 1 μήνα πριν
Dylan Urquhart
Dylan Urquhart

I was in the middle of setting up a secondary profile with sync when the browser froze and became unresponsive for a few minutes. I killed the task and reopened the profile, it lacked the theme color I'd chosen and sync was not enabled. When trying to enable sync, I got the error message shown in the screenshot. To be clear, the profile it's asking me to switch to 'is' the profile I'm in. I've tried deleting the profile and the associated files from About:Profiles, but this issue persists.

I've also followed the steps contained in this issue and associated issues, but the profileID already matches: https://support.mozilla.org/en-US/questions/1581151

How can I resolve this so that I can sync this profile?

I was in the middle of setting up a secondary profile with sync when the browser froze and became unresponsive for a few minutes. I killed the task and reopened the profile, it lacked the theme color I'd chosen and sync was not enabled. When trying to enable sync, I got the error message shown in the screenshot. To be clear, the profile it's asking me to switch to 'is' the profile I'm in. I've tried deleting the profile and the associated files from About:Profiles, but this issue persists. I've also followed the steps contained in this issue and associated issues, but the profileID already matches: https://support.mozilla.org/en-US/questions/1581151 How can I resolve this so that I can sync this profile?
Συνημμένα στιγμιότυπα

Όλες οι απαντήσεις (1)

Dylan Urquhart
Dylan Urquhart Ιδιοκτήτης ερώτησης

Επιλεγμένη λύση

I was able to resolve it by deleting other profiles, backups, and a lock file from the location where firefox stores profiles. I suspect the screenshot above implies two separate half-created profiles have the same profile name, based on the fact there were three profiles ~/.config/mozilla/firefox/ when I'd only ever created a second.

Υποβολή ερώτησης

Πρέπει να συνδεθείτε στον λογαριασμό σας για να απαντήσετε σε δημοσιεύσεις. Ξεκινήστε μια νέα ερώτηση εάν δεν διαθέτετε ακόμα λογαριασμό.