Ανοικτό
My Paramount streaming is now giving me a black screen and no sound. This seemed to happen when I noticed a VPN in my tool bar.
I pay for Paramount streaming service. I noticed a VPN up in my toolbar and since then I can't stream my Paramount shows. I get a black screen and no sound. I have tried everything to get it to work. I am thinking this VPN thru Firefox is the cause. Can you help me?
I pay for Paramount streaming service. I noticed a VPN up in my toolbar and since then I can't stream my Paramount shows. I get a black screen and no sound. I have tried everything to get it to work. I am thinking this VPN thru Firefox is the cause. Can you help me?
Όλες οι απαντήσεις (1)
Hi,
Is the VPN enabled?
If not, here are some standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Does any of the above help? Looking forward to your update on how it goes!
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