Can't access firefox on new desktop computer
I got a new desktop computer and can't access firefox. My existing account is still under my old email ([edited] @q.com) and has been decommisioned. My new email is [edited] @myctl.net. I cannot sign in because I forgot my password for q.com which no longer exists, so I can't receive an email to change password. I am at a loss how to fix this... Can you help me please. I had sent you my new email back a few months ago so I thought it had been changed to myctl.net but it is not. help please, I am so frustrated. thx for your help
Τροποποιήθηκε στις από τον/την James
Όλες οι απαντήσεις (1)
I am sorry to hear that.
Firefox Support cannot manually change your email or reset passwords for you.
Soo.. to get your data back, you only have two options:
1. If you do have a device that is already signed in to firefox, do not sign out, on the old device (Let's assume that it's a mobile): Click on three dots, click on your account, and then "Manage Account & Devices", and then just change your account email to the new one.
Or...
2. When you set up your account, you are gaven a security recovery key of 32 characters, if you still have it, you can use it to sign in and bypass email verification.
Πρέπει να συνδεθείτε στον λογαριασμό σας για να απαντήσετε σε δημοσιεύσεις. Ξεκινήστε μια νέα ερώτηση εάν δεν διαθέτετε ακόμα λογαριασμό.