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Update to new version crashes endlessly

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  • Τελευταία απάντηση από Greg_Beau

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Tonight I received a notice that a new version of Firefox was available and asking if I wanted to download it. It showed me the new Kit mascot so I decided to let it install. It seemed to install normally but when it tried to open what I guess is a welcome/new features page, it crashes, and just showed a prompt to try again. This continued in an endless loop and I had to shut it down. Unfortunately I no longer had a functioning version available that I could find so I downoaded the ESR version to be safe (ver 140.5.0esr) which I am now using. Somehow I was able to recover bookmarks and hopefully other saved info. Can anyone advise what has happened? I have used Firefox for many years and never had this sort of problem before. Running Windows 11 on a new Dell i7 PC.

Tonight I received a notice that a new version of Firefox was available and asking if I wanted to download it. It showed me the new Kit mascot so I decided to let it install. It seemed to install normally but when it tried to open what I guess is a welcome/new features page, it crashes, and just showed a prompt to try again. This continued in an endless loop and I had to shut it down. Unfortunately I no longer had a functioning version available that I could find so I downoaded the ESR version to be safe (ver 140.5.0esr) which I am now using. Somehow I was able to recover bookmarks and hopefully other saved info. Can anyone advise what has happened? I have used Firefox for many years and never had this sort of problem before. Running Windows 11 on a new Dell i7 PC.

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows Key + [R]. This should bring up a Run box that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Thank you for the reply, Paul.

I can only find 2 entries assuming I followed your instructions correctly. What was on my screen did not track exactly with what you wrote. I found:

bp-1763171543 bp-1763171986

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I should add that while I am functioning today on the ESR release I had to install after the disaster, it could not find all of my bookmarks or other saved items they way it automatically did when I originally installed Firefox on this new Win11 machine in July, which was impressively seamless. This event yesterday was pretty severe.

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