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Tabs lost on update

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  • Clicked on Mozilla
  • Update in Progress
  • Open Mozilla
  • Tabs are lost; must find via History
  • Check that identical cases have been present since February
  • What is going on, and why is there no back up or update prompt?
* Clicked on Mozilla * Update in Progress * Open Mozilla * Tabs are lost; must find via History * Check that identical cases have been present since February * What is going on, and why is there no back up or update prompt?

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Sorry to hear about this problem. Was your history present after restart or did you have to sign in to your Mozilla account to retrieve it? If history wasn't present, either, see: Recover user data missing after Firefox update or reinstall.

For your tabs, this could duplicate what you've done so far, but just in case:

Could you check whether either of these are available (not hidden or grayed out):

  • "3-bar" menu button > History > Restore Previous Session
  • (menu bar or Alt+S) History > Restore Previous Session

If they are missing or grayed, check either:

  • "3-bar" menu button > History > Recently Closed Windows
  • (menu bar or Alt+S) History > Recently Closed Windows

Anything there with missing tabs?


If you aren't able to fully recover your tabs from the built-in features, you could try mining your session history files. Firefox creates numerous session history files, but because session history is only for the immediately previous session, it is unfortunately too easy to lose it. Could you start by making a backup of your existing session history files? Here's how:

(1) To open your profile folder...

If Firefox is still running:

You can open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > Help > More Troubleshooting Information
  • (menu bar) Help > More Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, find the Profile Folder row and click the "Open Folder" button. This should launch Windows' File Explorer listing the contents of your current profile folder.

(2) Copy out session history files

In your profile folder, double-click into the sessionstore-backups folder. Save all files here to a safe location such as your Documents folder.

(3) What files did you find?

The kinds of files you may find among your sessionstore files are:

  • recovery.jsonlz4: the windows and tabs in your currently live Firefox session (or, if Firefox crashed at the last shutdown and is still closed, your last session)
  • recovery.baklz4: a backup copy of recovery.jsonlz4
  • previous.jsonlz4: the windows and tabs in your last Firefox session
  • upgrade.jsonlz4-build_id: the windows and tabs in the Firefox session that was live at the time of an automatic update <== the latest file could have the latest set

Sometimes you can tell from the last modification time which one will have your missing tabs, but not always.

Optional File Contents Preview

These compressed files are a pain to view, so I created a tool on my website to list out their contents. If you want to try that, you can drag and drop it onto the large box on the following page, then click the "Scrounge URLs" button:

https://www.jeffersonscher.com/ffu/scrounger.html

If you don't get a list within 15 seconds, that probably means the script is caught in a loop. You may need to close the tab to avoid a tab crash and then try again in a new tab.

If you get a useful list, use the "Save List" button to archive it as a web page of clickable links for future reference, in case no other approach is successful.