Bookmarks no longer saved and now no longer are listed in Bookmarks tab after many years of saving
After many years of successfully using Mozilla Firefox, the last few weeks I noticed a problem that gradually progressed that made it difficult to add a single Bookmark. Now the Bookmark displays only: Manage Bookmarks, Bookmark Current Tab, Search Bookmarks, Bookmark All Tabs, Bookmarks Toolbar, Other Bookmarks, Mobile Bookmarks. Not only could I not add the new Bookmark but I no longer could view ANY of my Bookmarks created over the years. This error started out easily corrected by going to different website and then back to the one that I wanted to save. Today, that did not work and no matter what I tried including completely shutting down and turning back on my computer to the Firefox browser, I could not add ANY website to bookmark. What I tried next was to sign out of Firefox which required me to create a new password because the previous one created was not accepted. After creating a new log in credentials I then tried to use Sync to retrieve my data which was unsuccessful because no entries under Bookmarks were present. What if anything can I do to retrieve these important Bookmarks? Thanks
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Sorry to hear about this problem. First, if you haven't already, please do a normal shutdown and/or restart of your system. Restarting Windows can help by freeing up locked files, completing any deferred updates, and resolving temporary file permission issues.
Next, if Firefox still has bookmark problems, could you let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:
Open Firefox's Troubleshooting Information page using any of these methods:
- "3-bar" menu button > Help > More Troubleshooting Information
- (menu bar) Help > More Troubleshooting Information
- type or paste about:support in the address bar and press Enter
Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.
If all is well, the report that appears below the button should start with:
> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent
Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.
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