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When I open Firefox I get pop-up messages supposedly from Mozilla warning or alert or I have a virus

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  • Τελευταία απάντηση από James

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This is my second request for help. I want to thank those who tried to help me before, but nothing has changed. When I open Firefox I immediately receive three messages, approximately 4 inches wide and 3 inches long on the right side of my browser, covering the areas I need to get to. They claim to be from Mozilla Firefox, have the Firefox logo on the top left, warning that I have a virus, or my files are infected, or a large Alert! And that I need to click "here" to fix the problem. It shows a strange "address" a string of random letters and the odd number and the words "merge network protocol." I did not click on this, or the "dismiss" that is shown. I did, however, click the X in the top right corner of one of these. It disappeared for about three seconds and was immediately replaced by another warning of some type. These messages do not go away when I leave Firefox, they follow me wherever I go. Restarting the computer gets rid of them, but I can't access Firefox without them returning. I have tried to alert Mozilla about this, but have not heard back. Any suggestions?

This is my second request for help. I want to thank those who tried to help me before, but nothing has changed. When I open Firefox I immediately receive three messages, approximately 4 inches wide and 3 inches long on the right side of my browser, covering the areas I need to get to. They claim to be from Mozilla Firefox, have the Firefox logo on the top left, warning that I have a virus, or my files are infected, or a large Alert! And that I need to click "here" to fix the problem. It shows a strange "address" a string of random letters and the odd number and the words "merge network protocol." I did not click on this, or the "dismiss" that is shown. I did, however, click the X in the top right corner of one of these. It disappeared for about three seconds and was immediately replaced by another warning of some type. These messages do not go away when I leave Firefox, they follow me wherever I go. Restarting the computer gets rid of them, but I can't access Firefox without them returning. I have tried to alert Mozilla about this, but have not heard back. Any suggestions?

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  1. Click the menu button ≡ and select Settings.
  2. Click Privacy & Security from the left panel.
  3. Scroll to the Permissions section.
  4. Click the Settings… button to the right of Notifications.
    Fx59Permissions-NotificationSettings
  5. Select the Block new requests asking to allow notifications checkbox.
  6. Click Remove All Websites button.
  7. Click the Save Changes button.

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I have the exact popups right now on the right side of screen with notices from Mozilla, Norton and McAfee. I only have Mozilla!

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Rough Seas said

I have the exact popups right now on the right side of screen with notices from Mozilla, Norton and McAfee. I only have Mozilla!

This sounds like it could be web push notifications from sites you have allowed to send you notifications. Instead of useful information, some may just send you junk, spam, fake virus/trojan alerts, fake alerts from mcafee or norton. You can revoke those sites from sending you notifications.

https://support.mozilla.org/en-US/kb/push-notifications-firefox https://support.mozilla.org/en-US/kb/push-notifications-firefox#w_how-do-i-revoke-web-push-permissions-for-a-specific-site

The full name of the web browser is Mozilla Firefox or Firefox for short.

Τροποποιήθηκε στις από τον/την James

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