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Blank screen after delete message

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  • Τελευταία απάντηση από christ1

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When i delete any message, TB get unresponsive. It couldn't show any other messages but shows blank screen when try any folder. All folders become clear with no any message inside.

I should restart the TB to be able to access again the folders and messages.

Can anyone support to fix ? or what could be the reason for this issue ?

When i delete any message, TB get unresponsive. It couldn't show any other messages but shows blank screen when try any folder. All folders become clear with no any message inside. I should restart the TB to be able to access again the folders and messages. Can anyone support to fix ? or what could be the reason for this issue ?

Όλες οι απαντήσεις (6)

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Try to rebuild the index file of the troubled folder(s).

Right-click the folder - Properties - Repair Folder

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.....

Τροποποιήθηκε στις από το χρήστη A. Refaey

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christ1 said

Try to rebuild the index file of the troubled folder(s). Right-click the folder - Properties - Repair Folder

Yes i have already tried this but unfortunately doesn't fix my issue :(

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What is your anti-virus software?

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christ1 said

What is your anti-virus software?

Kaspersky Plus

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Anti-virus software can, and often does corrupt Thunderbird mail files. These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

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