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Unable to open live chat support with Express vpn

  • 3 απαντήσεις
  • 1 έχει αυτό το πρόβλημα
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  • Τελευταία απάντηση από cor-el

crusin50
crusin50
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I use Express VPN whenever I'm on the computer. I have used Firefox as my browser and DuckDuckGo as my search engine. Just recently, I went to install the latest version of vpn and had issues. Went to their support page: https://www.expressvpn.com/support/ and could not access their Live help (messaging)? If I use another browser, say Chrome, and go to the same support page, I CAN use the Live help messaging section. This peoblem happens on my Desktop and also my laptop. When using my iphone, i don't have this issue. Can you Help?

I use Express VPN whenever I'm on the computer. I have used Firefox as my browser and DuckDuckGo as my search engine. Just recently, I went to install the latest version of vpn and had issues. Went to their support page: https://www.expressvpn.com/support/ and could not access their Live help (messaging)? If I use another browser, say Chrome, and go to the same support page, I CAN use the Live help messaging section. This peoblem happens on my Desktop and also my laptop. When using my iphone, i don't have this issue. Can you Help?

Όλες οι απαντήσεις (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Sorry, the embedded Zendesk chat page seems to have gotten onto the Tracking Protection block list. Could you try this:

(1) Open the support page (2) Click the shield icon at the left end of the address bar (next to the lock) to open the Enhanced Tracking Protection panel (3) Click the slider switch at the top of the panel to switch ETP off -- Firefox should reload the page (4) Now try the chat button

Success?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The Network Monitor shows the 101 Switching Protocols message, so also make sure you do not block WebSockets.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.