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  • 7 απαντήσεις
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  • Τελευταία απάντηση από gmmory

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Firefox version 109.0 (64 bit) I have 2 Laptops, A and B. Laptop A: about 2 years ago Adobe and Flash quit the business, Firefox was doing ok then after an Firefox update videos would not play, I have to use chrome to this day, Had Windows 8 then updated to 10, no difference Laptop B: Everything was good until a couple of weeks ago January ? 10-20?? 2023. Just after an Firefox update my Facebook would not fully load, I can only see a couple of post followed by 3 post that only show a outlined box with an error occurred and if I click on it or anywhere else it kinda of locks up and does nothing. I can use Facebook on my cell phone (no Firefox) and on Laptop A (chrome) so nothing wrong with Facebook. I tried turning on-off, all that stuff. Tried using MS Edge still would not load fully. I uninstalled Firefox and reinstalled, no help. I updated Windows 10 to 11, I can Run Facebook thru MS Edge but still cant thru Firefox. Just seems like Firefox doesn't like videos. Has my time expired with Mozilla Firefox?

Firefox version 109.0 (64 bit) I have 2 Laptops, A and B. Laptop A: about 2 years ago Adobe and Flash quit the business, Firefox was doing ok then after an Firefox update videos would not play, I have to use chrome to this day, Had Windows 8 then updated to 10, no difference Laptop B: Everything was good until a couple of weeks ago January ? 10-20?? 2023. Just after an Firefox update my Facebook would not fully load, I can only see a couple of post followed by 3 post that only show a outlined box with an error occurred and if I click on it or anywhere else it kinda of locks up and does nothing. I can use Facebook on my cell phone (no Firefox) and on Laptop A (chrome) so nothing wrong with Facebook. I tried turning on-off, all that stuff. Tried using MS Edge still would not load fully. I uninstalled Firefox and reinstalled, no help. I updated Windows 10 to 11, I can Run Facebook thru MS Edge but still cant thru Firefox. Just seems like Firefox doesn't like videos. Has my time expired with Mozilla Firefox?

Όλες οι απαντήσεις (7)

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You need to run on both with Firefox in Private Mode browser and verify this problem isn't related to Addon caused first here.

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I have cleared all cookies and data, one of the first things I did.

I have tried running in private mode, same thing

Thanks for the suggestions

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On one laptop you can't play videos on FB. On the other you have other issues. Perhaps you have set up each laptop in a similar manner so it would be worth trying troubleshoot mode.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

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When I downloaded Firefox I let it run as recommended, did not customize it any of the times and by uninstalling and reinstalling Firefox that should have eliminated the need for troubleshoot mode, I have nothing to loose so I'll give it a try.

Guess what gets me is that in both laptops all was fine, then.......! Laptop B, new 12-2019, set up and loaded my stuff including Mozilla Firefox, ran with no issues till 01-2023, followed all recommended updates. In December I had to change my internet security, from Kaspersky to Bitdefender. Everything was fine following that till 3 weeks later, if that was an issue I would think that my current issue would have started then. I thought about uninstalling Bitdefender to see if that had anything to do with it but I stopped in case of a bug or something. I did run system deep clean two separate times with no issues reported.

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NO I did not state that, I have not run Troubleshoot mode, what I stated was by uninstalling then reinstalling a fresh version of Firefox should eliminate the need to run the troubleshoot