Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Learn More

Firefox Tab keeps crashing on certain sites (tested mostly on twitch)

  • 9 απαντήσεις
  • 3 έχουν αυτό το πρόβλημα
  • 1 προβολή
  • Τελευταία απάντηση από Mrs_Puffington

more options

The tab keeps crashing:

bp-6ab50b7b-01af-46cd-a55d-313f70221019

Tried new install, troubleshoot mode and deleting cache. Issue persists. What else can I do?

The tab keeps crashing: bp-6ab50b7b-01af-46cd-a55d-313f70221019 Tried new install, troubleshoot mode and deleting cache. Issue persists. What else can I do?

Επιλεγμένη λύση

If you are affected by the AMD CPU issue, work is under way on a version 106.0.1 update. I don't know how quickly that can go through the build process and become available. Currently there is a test build linked in the following Reddit thread, and users are having good results with it so far. It's possible a further announcement will be made there:

https://www.reddit.com/r/firefox/comments/y8d19i/help_wanted_firefox_106_crashes_on_1st_gen_ryzen/

Ανάγνωση απάντησης σε πλαίσιο 👍 2

Όλες οι απαντήσεις (9)

more options

Hi

Thank you for the crash report. Is this a copy of Firefox that you are updating from the Microsoft store?

more options

The "Bugzilla" tab of your crash report links to a fresh bug report about how this could be an incompatibility with some AMD CPUs (1796126 - Crashes on AMD Zen (family 23 model 1 stepping 1)). We should keep on eye on the analysis as it develops.

I don't think we can suggest a short-term mitigation for a CPU problem, unlike a graphics card/GPU problem which would have been helped by Troubleshoot Mode.

If you can use another browser for Twitch for the next 12-24 hours, I suspect we will know a lot more by then. If too many sites are affected, and you use Firefox Sync, here's another possibility: you could install the Extended Support Release of Firefox 102* into a separate program folder on your system and populate your key data into it using Firefox Sync (both need to be installed at the same time to ensure proper data transfer). But avoiding icon confusion is a bit annoying, so I understand that may be more hassle than it's worth.

* ref. https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr

more options

Paul said

Hi Thank you for the crash report. Is this a copy of Firefox that you are updating from the Microsoft store?

No. It's the 'normal' downloaded exe file from the mozilla website.

more options

jscher2000 - Support Volunteer said

The "Bugzilla" tab of your crash report links to a fresh bug report about how this could be an incompatibility with some AMD CPUs (1796126 - Crashes on AMD Zen (family 23 model 1 stepping 1)). We should keep on eye on the analysis as it develops. I don't think we can suggest a short-term mitigation for a CPU problem, unlike a graphics card/GPU problem which would have been helped by Troubleshoot Mode. If you can use another browser for Twitch for the next 12-24 hours, I suspect we will know a lot more by then. If too many sites are affected, and you use Firefox Sync, here's another possibility: you could install the Extended Support Release of Firefox 102* into a separate program folder on your system and populate your key data into it using Firefox Sync (both need to be installed at the same time to ensure proper data transfer). But avoiding icon confusion is a bit annoying, so I understand that may be more hassle than it's worth. * ref. https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr

OK. Thank' you for the quick response. I will wait then. This occurred after the recent update as far as I can tell. I had no issues before that.

more options

Does rebooting your machine fix the problem?

more options

Επιλεγμένη λύση

If you are affected by the AMD CPU issue, work is under way on a version 106.0.1 update. I don't know how quickly that can go through the build process and become available. Currently there is a test build linked in the following Reddit thread, and users are having good results with it so far. It's possible a further announcement will be made there:

https://www.reddit.com/r/firefox/comments/y8d19i/help_wanted_firefox_106_crashes_on_1st_gen_ryzen/

more options

jscher2000 - Support Volunteer said

If you are affected by the AMD CPU issue, work is under way on a version 106.0.1 update. I don't know how quickly that can go through the build process and become available. Currently there is a test build linked in the following Reddit thread, and users are having good results with it so far. It's possible a further announcement will be made there: https://www.reddit.com/r/firefox/comments/y8d19i/help_wanted_firefox_106_crashes_on_1st_gen_ryzen/

That's it. No crashes on this experimental build. As far as I can tell, the current build doesn't seem to crash anymore either. Perhaps a sneaky fix behind the scenes did the trick? In any case, thank you very much.

more options
more options

jscher2000 - Support Volunteer said

Looks like the official release is out now:

Already in use ;)