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I have been using Mozilla for years. Recently I am unable to use my Lloyds banking services what going on? Thanks

I have been using Mozilla for years. Recently I am unable to use my Lloyds banking services what going on? Thanks

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Hi g_mcinty, Make certain that you're not blocking cookies with any extensions/add-ons and - Check for issues with Total Cookie Protection: https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq https://support.mozilla.org/en-US/kb/introducing-total-cookie-protection-standard-mode

You can create an exception for Enhanced Tracking Protection for that site - Visit the site. Click on the Shield icon at the left end of the address bar Toggle the switch to Off

Also - Websites say cookies are blocked - Unblock them https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them

What to do if a site seems broken https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken

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Can you give more details about what goes wrong ?

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

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