Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Learn More

Firefox won't load

  • 5 απαντήσεις
  • 1 έχει αυτό το πρόβλημα
  • 7 προβολές
  • Τελευταία απάντηση από mikeld5742

more options

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I use Microsoft edge I don't have issues.

The Firefox browser won't load unless I restart my laptop. It works for a few minutes then I am unable to navigate web pages. I am not getting any error messages. If I use Microsoft edge I don't have issues.

Επιλεγμένη λύση

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations

Ανάγνωση απάντησης σε πλαίσιο 👍 0

Όλες οι απαντήσεις (5)

more options

Show us what error you are getting. What security software are you using? Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

more options

Under 'More System Details' I found {"name": "Web Threat Shield", "type": "extension", "version": "1.12.20265.1", "isActive": true, "id": "webrootsecure@webroot.com"}

jscher2000 said

Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.
more options

Thanks for the info. I suspect that Webroot and the Firefox update must be the issue. I guess I'll just switch to Microsoft Edge as my browser. Seems like the easy solution at this point.

more options

Επιλεγμένη λύση

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations

more options

James, Thanks for the resolution. I'm not very I.T. savvy but you and the team made it easy. Glad to be back up and using Firefox / Mozilla! Mike