We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

As requested by Seburo: bp-487f387e-1452-419f-bb83-53d2d0211106 11/6/2021, 2:16 PM bp-867ae048-f010-499d-ad13-162640211106 11/6/2021, 2:16 PM bp-ce268b03-e935-4aa4-875f-c0fd20211106 11/6/2021, 2:16 PM bp-abbd1e04-5a60-4f5c-a756-3f83e0211106 11/6/2021, 2:16 PM bp-d44f013e-3bb4-4a98-accb-542c50211106 11/6/2021, 2:16 PM bp-2e574a57-4fce-4927-83cf-179ae0211106 11/6/2021, 2:16 PM bp-29b853af-6a49-440c-a06e-526a70211106 11/6/2021, 2:16 PM bp-e653c79d-000e-4fdf-aae1-a330c0211106 11/6/2021, 2:15 PM bp-d85d7992-d0eb-4b0d-9891-c2cfc0210527 5/26/2021, 7:35 PM

Some of the reports you posted are for the prior Firefox version.

Product Firefox Release Channel release Version 94.0

bp-abbd1e04-5a60-4f5c-a756-3f83e0211106 Signature: nsGlobalWindowInner::InitDocumentDependentState

Crash Reason EXCEPTION_BREAKPOINT

IPSEng64.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1645865 NEW --- MOZ_CRASH("Unhandlable OOM while clearing document dependent slots.") [@ nsGlobalWindowInner::InitDocumentDependentState] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-bp-d44f013e-3bb4-4a98-accb-542c50211106 bp-2e574a57-4fce-4927-83cf-179ae0211106

Signature: nsGlobalWindowInner::InitDocumentDependentState

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Unhandlable OOM while clearing document dependent slots.)

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1645865 NEW --- MOZ_CRASH("Unhandlable OOM while clearing document dependent slots.") [@ nsGlobalWindowInner::InitDocumentDependentState] +++++++++++++++++++++++++++++++++++++++++ bp-29b853af-6a49-440c-a06e-526a70211106 Signature: mozilla::Internals::GetPrefValue<T>

Crash Reason EXCEPTION_STACK_OVERFLOW

IPSEng64.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 94.0.1

bp-e653c79d-000e-4fdf-aae1-a330c0211106 Signature: nsGlobalWindowInner::InitDocumentDependentState

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Unhandlable OOM while clearing document dependent slots.)

Crash Reason EXCEPTION_BREAKPOINT

IPSEng64.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1645865 NEW --- MOZ_CRASH("Unhandlable OOM while clearing document dependent slots.") [@ nsGlobalWindowInner::InitDocumentDependentState]

Is this with all websites/pages, some, a few?

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

• Delete cookies to remove the information websites have stored on your computer {web link}

• How to clear the Firefox cache {web link}

Hi FredMcD -

Thanks for the replies!! Several follow up items • Regarding your 1:26 PM Post

  • "Some of the reports you posted are for the prior Firefox version." --- While that may be, this is not a new issue for me. It has been occurring for the last 6-12 months and therefore has spanned numerous different Firefox releases. I simply got frustrated enough with it today to post in the support forum.
  • I assume the info you posted is from the crash files. Unfortunately, it is not very meaningful to me. Could you tell me what I am supposed to take away from the crash file excerpts you provided?

• Regarding your 1:34 PM Post

  • "Is this with all websites/pages, some, a few?" --- It is definately not all websites but also more than a few. TitanTV.com tab that is pinned has been open for over 30 minutes and still has the blue dot going left and right on the tab which to me indicates the page has not fully painted. The blue dot keeps on going left/right even when I click into the tab but the page has painted. Not sure what that means. I would say the most frequent offender is TitanTV but it is hard to say how many or which ones.
  • "Make sure you are not blocking content." --- Best I can tell, I am not blocking content. Is this something that can be confirmed in the crash files?
  • "Many site issues can be caused by corrupt cookies or cache." --- I have cleared the cache and cookies numerous times in the past as a troubleshooting step but have had no luck with it as a solution.

I look forward to next steps!

...Brett

Another issue that occurs which I have NO idea if it is related is this -- YahooMail will from time to time says the internet connection has been lost and in doing so will not send mail, delete mail, etc. But when I open another tab and navigate to a site I have not been to either ever or in a long time it paints fine. I go to a random site to avoid getting cached content.

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

Hi FredMcD -

Other than perhaps my bank website, are there any secure sites you recommend I test?

Also, it may be later today before I can run this test but I will run it.

Thanks!!!

Any website that has HTTPS: in its web address. This includes Mozilla.org and this forum.