Hi, what happens when you try to load the site? Do you get an error message, blank screen, loading animation, etc.? Does the problem occur before or after login?

If you are using an old bookmark, try using the Inbox address:

https://outlook.live.com/mail/0/inbox

Hi, I get only the outlook sign, without loading, and no message. Thank you

HI, just cleared the cookies and it works now. thanks!

Hi, what happens when you try to load the site? Do you get an error message, blank screen, loading animation, etc.? Does the problem occur before or after login? If you are using an old bookmark, try using the Inbox address: https://outlook.live.com/mail/0/inbox

I have cleared all the data to no avail and have also deleted the app and reinstalled. I can get to the Outlook login, but eventually get this message:

Something went wrong. We can't get that information right now. Please try again later. Refresh the page Fewer details clientIPAddress: 2600:8804:1000:26af:8839:771:2040:6547 cId: 11187A7456C04F068BD0A32BD9BAC2F5 app: Mini st: undefined reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ClientError esrc: Script err: Error: Failed to load javascript. estack: https://outlook.live.com/mail/0/?bO=1&sessionId=47c7df84-56ff-4106-8656-1891950c76d4:369:61807 https://outlook.live.com/mail/0/?bO=1&sessionId=47c7df84-56ff-4106-8656-1891950c76d4:354:2392 https://outlook.live.com/mail/0/?bO=1&sessionId=47c7df84-56ff-4106-8656-1891950c76d4:354:1434 Promise@[native code] c@https://outlook.live.com/mail/0/?bO=1&sessionId=47c7df84-56ff-4106-8656-1891950c76d4:354:1223 https://outlook.live.com/mail/0/?bO=1&sessionId=47c7df84-56ff-4106-8656-1891950c76d4:369:60471 https://outlook.live.com/mail/0/?bO=1&sessionId=47c7df84-56ff-4106-8656-1891950c76d4:354:2392 u@https://outlook.live.com/mail/0/?bO=1&sessionId=47c7df84-56ff-4106-8656-1891950c76d4:354:1312 promiseReactionJob@[native code] ts: 2021-01-07 14:49:57Z

Any other ideas?

Thanks!

I'm also unable to open outlook in Firefox. I'm able to login into the office portal but not outlook. I have deleted data and cache. I have re-installed Firefox three times and I keep getting the same error.

Something went wrong. We can't get that information right now. Please try again later.

clientIPAddress: 148.64.99.158 cId: BE40FBA78C5B49E0A8BC0262575AEE1E app: Mail st: undefined reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ClientError esrc: Preboot err: NS_ERROR_FILE_CORRUPTED: estack: r@https://outlook.office.com/mail/?bO=1&sessionId=bf26c5c9-aed4-47d6-bde6-f52e7deb38dc:350:132454 173/ft<@https://outlook.office.com/mail/?bO=1&sessionId=bf26c5c9-aed4-47d6-bde6-f52e7deb38dc:350:37746 f/</<@https://outlook.office.com/mail/?bO=1&sessionId=bf26c5c9-aed4-47d6-bde6-f52e7deb38dc:350:129580 qt/</</</a<@https://outlook.office.com/mail/?bO=1&sessionId=bf26c5c9-aed4-47d6-bde6-f52e7deb38dc:350:46183 qt/</</<@https://outlook.office.com/mail/?bO=1&sessionId=bf26c5c9-aed4-47d6-bde6-f52e7deb38dc:350:46596 s/</<@https://outlook.office.com/mail/?bO=1&sessionId=bf26c5c9-aed4-47d6-bde6-f52e7deb38dc:350:2574 s/<@https://outlook.office.com/mail/?bO=1&sessionId=bf26c5c9-aed4-47d6-bde6-f52e7deb38dc:350:2679 c/<@https://outlook.office.com/mail/?bO=1&sessionId=bf26c5c9-aed4-47d6-bde6-f52e7deb38dc:350:1616 c@https://outlook.office.com/mail/?bO=1&sessionId=bf26c5c9-aed4-47d6-bde6-f52e7deb38dc:350:1361 qt/<@https://outlook.office.com/mail/?bO=1&sessionId=bf26c5c9-aed4-47d6-bde6-f52e7deb38dc:350:45557 qt@https://outlook ts: 2021-01-21 16:02:26Z

I have worked with Apple and Microsoft senior advisors. Please help.

Hi jd4321, have you restricted cookies in any way in your Firefox? Try unblocking them as a test:

Websites say cookies are blocked - Unblock them

Also consider any extensions that may affect cookies.

None of that works. As of 1/21/21, I can not access Outlook at all!

None of that works. As of 1/21/21, I can not access Outlook at all!

Do you get error pages, blank pages, what exactly are you seeing on your Outlook?

Also, do you mean on the consumer site or the paid site?

• Consumer: https://outlook.live.com/mail/inbox
• Business: https://outlook.office.com/mail/inbox