Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Hi Fred, Ran the System File Check and it found some corrupted files and it fixed them.

Maybe that was the problem ?

Keep us posted.

Hi Fred, It crashed again this morning as FF was shut down when I started my computer up this morning. Unfortunately the crash data says "Failed" when I try to download it ? That happens quite often so the crash reports I send you are only the ones that download ?

Frustrating ... wonder if Chrome or Edge would be a fix ?

Rick

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Thanks Fred but that is how I have been doing all of my earlier crash reports. Currently there 3 crashes:

Unsubmitted Crash Reports

Report ID Date Crashed feb6aa60-055c-46b0-855b-a48908797648 2021-01-31, 7:29 a.m. 6b90e755-bf33-4bb2-bccd-85ed8540cbe4 2020-12-17, 12:11 p.m. 9b76568a-c5ad-4ebe-a347-2f2ec9721acf 2020-11-24, 6:27 a.m.

All of the above crash reports will not submit as when I say Submit All or do them individually they come back with Failed.

Rick

Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

Hi Fred, Maybe you misunderstood my last post .... I HAVE TRIED to submit the above 3 crash reports (as they do not have BP- in front of them) but when I try to SUBMIT them it says FAILED !

I have attached a picture of the FAILED crash reports from about:crashes

Rick

I see. Sometimes the browser thinks the report is not important.

About Throttling

You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling.

Bug 1662317 About Throttling

Actual results:

I tried to manually send the report, and the system gave me the message: About Throttling

Expected results:

If Mozilla does not need the report, I, the user, still want to know what happened. How else can I fix or understand what went wrong?

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Type about:profiles<enter> in the address bar.

Hi Fred, The last month of crash reports: bp-3715843b-fdd1-41d3-9236-df5340210316 2021-03-15, 9:59 p.m. View bp-6e6aba63-7e52-4641-82c9-d50980210308 2021-03-08, 12:41 p.m. View bp-f45da620-a920-4c06-9566-f5bf20210305 2021-03-05, 12:34 p.m. View bp-f0e67343-fe14-474c-8f46-bd24d0210305 2021-03-05, 12:34 p.m. View bp-6183ec50-73b1-4171-bffa-d27270210301 2021-03-01, 1:00 p.m. View bp-76f5f4dc-9066-4767-860b-7153d0210226 2021-02-26, 11:30 a.m. View bp-4c93789a-c4be-46a6-9e54-71c810210226 2021-02-26, 11:30 a.m. View bp-c13e7ed7-277b-498b-adc8-b5c140210226 2021-02-26, 11:30 a.m. View bp-c9a6b766-7e32-46ee-a271-49a380210221 2021-02-20, 5:34 p.m. View

Let me know if you see anything that makes sense of this constant crashing of FireFox

Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.

bp-3715843b-fdd1-41d3-9236-df5340210316 bp-6e6aba63-7e52-4641-82c9-d50980210308

Signature: OOM | small

Product Firefox Release Channel release Version 86.0.1 Build ID 20210310152336 (2021-03-10) Buildhub data OS Unknown OS Version

Startup Crash

False

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason None Crash Address None

System Memory Use Percentage 75

Note: no Modules listed

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}