Αναζήτηση υποστήριξης

Αποφύγετε τις απάτες υποστήριξης. Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου, ή να μοιραστείτε προσωπικές πληροφορίες. Παρακαλούμε αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής “Αναφορά κατάχρησης”.

Learn More

Problem with Google pictures (google photos as i'm french)

  • 8 απαντήσεις
  • 1 έχει αυτό το πρόβλημα
  • 37 προβολές
  • Τελευταία απάντηση από FredMcD

more options

Hi, Since 1 week i can't use all the fonctionalities of Google photos. I can't download albums, i can't share, i don't have infos about pics of album, etc... All the icons at top right are inoperatives. I've tried another browser (Google chrome) and all is fine. I use Windows 8.1 and Firefox 73.0.1 64 bits Regards

Επιλεγμένη λύση

Hi, This morning i try Firefox and surprisingly all is fine !!! Don't know why but all the functions of Google Photos work again ...

Ανάγνωση απάντησης σε πλαίσιο 👍 0

Όλες οι απαντήσεις (8)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Χρήσιμο;

more options

Thanks for the reply. I've the same problem in safe mode I test other browsers: - same problem with Internet Explorer (11) - no problem with Chrome or Opera.

Χρήσιμο;

more options

Please provide a public link (no password) that we can check out. No Personal Information Please !

Χρήσιμο;

more options

Hi, Here is a screen video of what happens when i try to use Google photos http://amerisud.fr/images/googlephotos.mp4 At the beginning I select the pics of one day then i try to download them in the three dots menu. (6 - 10 s ), no result. Then i try to make an album (13s), the scrolling menu opens but no result on each line ! Then i try other icons (21 to 29 s). After i try to open an existing album (29 to 36). No result (36 to 46s) . I hit F5 at 46s to reload so the album appears , but pics are blurry and i can't open one if i click on one pic. From 53 to 57 s i click on the top icons, no result. Then i scroll to the botttom of album to see that ther's are a lot of missing pics and all are blurry.

Χρήσιμο;

more options

Seems that it's a problem with older version of Firefox. I have the 73.0.1 version (because i use the multirows bar, no suitable for 74 and later) and when i test on another computer with the latest version of Firefox, it works ! On my smartphone whith Firefox (latest version) it doesn't work !

Τροποποιήθηκε στις από το χρήστη phil-53

Χρήσιμο;

more options

I called for more help.

Χρήσιμο;

more options

Επιλεγμένη λύση

Hi, This morning i try Firefox and surprisingly all is fine !!! Don't know why but all the functions of Google Photos work again ...

Χρήσιμο;

more options

Well done. It could have been a corrupt file that was overwritten.

Χρήσιμο;

Κάντε μια ερώτηση

Πρέπει να συνδεθείτε στο λογαριασμό σας για να απαντήσετε στις δημοσιεύσεις. Παρακαλούμε ξεκινήστε μια νέα ερώτηση, αν δεν έχετε ήδη λογαριασμό.