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Unable to get past Hotmail login

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  • Τελευταία απάντηση από satsuma_sally

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For the last few days I have been unable to get past the login page in Hotmail. I am able to do so in Safari. Can anyone help please?

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Hi, try turning off 'Enhanced Tracking Protection' for Hotmail by clicking the shield icon at the left-hand end of the address bar while the site is loaded - Enhanced Tracking Protection in Firefox for desktop

If that doesn't help, disable any ad blocker you may be using then reload the site.


Try deleting ALL references to Hotmail. To do that, open the 3-bar menu > Library > History, then click the Show All History link at the bottom of the list to open the History-library window. Search for Hotmail by typing it into the Search History field in the top-right corner. Now in the search results, right-click on Hotmail, and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a few minutes to complete the deletion, then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox.


Hold down the Option key when you start Firefox to start in Safe Mode. More - Troubleshoot Firefox issues using Safe Mode.

If it works in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

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Thanks for both replies. I struggled with both suggestions and then gave up for a while because it was too hot too bother  :( however I went into Support and was directed to Refresh Firefox and amazingly that has worked.

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