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Once in a while when I start Firefox, my extension data, layout, and home page settings are wiped

  • 6 απαντήσεις
  • 1 έχει αυτό το πρόβλημα
  • 38 προβολές
  • Τελευταία απάντηση από Yousuf

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It usually happens when I start firefox after restarting or signing into my Windows 10 device, fortunately nothing important is lost with this data, but it's annoying to have to deal with. is there any way to stop this from happening or anything I can do once it happens?

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I found out I lost my session data as well, so I did lose important data, and NEED this to be fixed.

Firefox 79 was released recently, I checked my firefox version and after the data was wiped, IT WAS STILL ON 78.

Τροποποιήθηκε στις από το χρήστη Yousuf

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Hi Yousuf:

In order for us to help you further please:

1. Please post the contents of about:support here

2. Are you running any anti-virus software or 3rd party software like "cleaner" apps?

Cheers! ...Roland

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If you lost personal data then it is possible that switched to another profile.

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

See also:

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Application Basics Name Firefox Version 79.0 Build ID 20200720193547 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\308046B0AF4A39CB Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:79.0) Gecko/20100101 Firefox/79.0 OS Windows_NT 10.0 18363 Application Binary C:\Program Files\Mozilla Firefox\firefox.exe Profile Folder C:\Users\Yousuf\AppData\Roaming\Mozilla\Firefox\Profiles\1txvmzej.default-release Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Launcher Process Enabled Multiprocess Windows 1/1 Enabled by default Remote Processes 11 Enterprise Policies Inactive Google Location Service Key Found Google Safebrowsing Key Found Mozilla Location Service Key Found Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted Firefox Features Name Version ID DoH Roll-Out 1.3.0 doh-rollout@mozilla.org Firefox Screenshots 39.0.0 screenshots@mozilla.org Form Autofill 1.0 formautofill@mozilla.org Web Compat 12.0.0 webcompat@mozilla.org WebCompat Reporter 1.3.0 webcompat-reporter@mozilla.org Remote Processes Type Count Web Content 8 / 8 Privileged About 1 Extension 1 GPU 1 Add-ons Name Type Version Enabled ID Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.1 true bing@search.mozilla.org Bulk URL Opener extension 1.9.0 true {c5b32a48-5514-4a46-81f2-075ebf3cbc29} Chrome Remote Desktop extension 2.2 true remotedesktop@google.com cookies.txt extension 0.2 true {12cf650b-1822-40aa-bff0-996df6948878} DuckDuckGo extension 1.0 true ddg@search.mozilla.org eBay extension 1.1 true ebay@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Honey extension 12.1.1 true jid1-93CWPmRbVPjRQA@jetpack LastPass: Free Password Manager extension 4.51.0.1 true support@lastpass.com Long Screenshot extension 0.2 true {9e90c498-6025-470e-8463-0ef02221a60c} Raindrop.io extension 6.0.621 true jid0-adyhmvsP91nUO8pRv0Mn2VKeB84@jetpack Reddit Enhancement Suite extension 5.20.4 true jid1-xUfzOsOFlzSOXg@jetpack Remove Youtube Suggestions extension 3.1.1 true {21f1ba12-47e1-4a9b-ad4e-3a0260bbeb26} Stylish - Custom themes for any website extension 3.1.8 true {46551EC9-40F0-4e47-8E18-8E5CF550CFB8} Tab Session Manager extension 6.1.0 true Tab-Session-Manager@sienori Tampermonkey extension 4.11.6114 true firefox@tampermonkey.net uBlock Origin extension 1.28.4 true uBlock0@raymondhill.net Wayback Machine extension 1.8.6 true wayback_machine@mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Firefox Color extension 2.1.6 false FirefoxColor@mozilla.com Security Software Type Name Antivirus Antispyware Firewall Graphics Features Compositing WebRender Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. 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I have only one profile with the firefox installation, even when I checked the other day after my issue. I have not done anything to mess with the profiles.

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By the way I don't have any 3rd party AV software, and hjad disabled Windows Defender in regedit a while ago (so it doesn't turn back on by itself).

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