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How to reset the PIN that enable me to see a saved password. The guidelines suggested by Firefox are wrong

  • 8 απαντήσεις
  • 6 έχουν αυτό το πρόβλημα
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  • Τελευταία απάντηση από JorgeDaniel

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I Cannot reset a (supposed my) PIN that able me to view a password saved. Firefox asks me for a PIN which I do not know, when I want to reset the PIN it points me to "Settings > Accounts > Sign-in options", but neither in Firefox Options (that I have to assume is referring to with "Settings") nor Firefox Sync account settings there exists such a "Sign-in options". These are the steps I followed to locate "Settings" and "Accounts" and "Sign-in options"

1. I went to Firefox Options and searched for "Accounts" 1. I went to Firefox Sync Settings > Manage Accounts 1. Also I attempted to try with another account but I do not have / I do not remember the password if any, it is not the same of my main account password because it does not work.

But I could not get the given "Sign-in options". How can I reset the PIN or just delete it because I do not remember when I had to create it neither what it is?

I know the email and password of my account, Firefox could send me a PIN reset request to my email, the one I am registered to Ffx Sync.

Thanks in advance. Regards, Jorge

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hello, this is a new feature in firefox 76 - the prompt is about the PIN or Password for your Windows user account (the rationale being that someone else that has brief access to the device shouldn't be able to easily unveil your credentials).

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Επιλεγμένη λύση

hello, this is a new feature in firefox 76 - the prompt is about the PIN or Password for your Windows user account (the rationale being that someone else that has brief access to the device shouldn't be able to easily unveil your credentials).

Τροποποιήθηκε στις από το χρήστη philipp

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Thanks to philipp the problem was solved, but it was unclear for me that I had to input my Windows' account PIN or Password.

Τροποποιήθηκε στις από το χρήστη JorgeDaniel

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I don't want to share my Windows PIN. Bye, bye firefox, hello chrome

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chrome will ask for you windows account credentials as well: https://support.google.com/chrome/answer/95606

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antoniomg said

I don't want to share my Windows PIN. Bye, bye firefox, hello chrome

Are you completely sure? Personally I decided to leave it because it knew more about me than I!

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So even with my windows pin it doesnt work. And I'm counting on firefox to keep my passwords. Please reverse that stupidity

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I am having the same problem. I do not have PIN numbers for accounts on my computer, I have PASSWORDS. I was never asked for a PIN number for Lockwise to begin with, and now I'm being asked to provide one, and I cannot figure out where to reset this non-existent PIN. Signing in with my Microsoft (Windows) account gives me an error, as in "user name or password is incorrect" What exactly am I being asked to provide here?

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ggspringer said

I am having the same problem. I do not have PIN numbers for accounts on my computer, I have PASSWORDS. I was never asked for a PIN number for Lockwise to begin with, and now I'm being asked to provide one, and I cannot figure out where to reset this non-existent PIN. Signing in with my Microsoft (Windows) account gives me an error, as in "user name or password is incorrect" What exactly am I being asked to provide here?

You have to chose the password option instead the PIN. Pick in "More choices" then select your Microsoft account or even you can enter an user name and password. See my attached pictures.

I must recon that at first sight I felt uncomfortable with this behavior but it is for our security. Perhaps it should make (the popup window) more explanatory and easy to understand, my original question was because I did not realize that I had to use my Windows' PIN nor my Microsoft account. Although the windows title says "Windows Security" it does not look to actual Windows 10 windows, so it would be good to have a short description about what the user have to do with it.

Τροποποιήθηκε στις από το χρήστη JorgeDaniel

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