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Firefox crashes when I minimize window being presented in Google Meet. How do I fix/prevent this from happening?

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  • Τελευταία απάντηση από FredMcD

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Description of the problem is as follows: 1) I start a presentation on Google Meet 2) I choose to present one of my open windows (*not* entire screen) 3) window is being presented, just fine, 4) If I *minimize* the window being presented, the tab crashes. 5) the problem does not occur if I present the entire screen, rather it has to do with the window being presented becoming minimized.

Win10/drivers/Firefox all up to date - problem persists even in Firefox's Safe Mode.

Επιλεγμένη λύση

FYI - I just tested the same actions after moving to the beta channel (version 75.0b11) and the problem has resolved itself, probably as a result of the fix applied to bug 1521169 - tab no longer crashes when minimizing the window being presented.

So the bug seems to have been taken care of, and I will wait for the official v75 release next week.

I appreciate all your help.

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All Replies (12)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Thank you so much for responding. All of my crash reports have now been submitted - numbers are below.

bp-ac0218ad-2485-49b2-8177-43b680200328 3/28/2020, 1:10 PM bp-c2f497e5-2a63-42aa-b948-2992a0200328 3/28/2020, 1:10 PM bp-247c758a-0f54-4627-9890-798c70200328 3/28/2020, 1:10 PM bp-202897a0-a001-42e8-aad3-be1130200328 3/28/2020, 1:09 PM bp-519c3024-1dd4-40d4-9bbc-d305a0200328 3/28/2020, 11:38 AM bp-7ac91023-7f7a-43ee-a5ec-1a8a20200328 3/28/2020, 11:29 AM bp-58f2b99a-916b-4f29-a62c-afc6e0200327 3/27/2020, 12:09 PM

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Sat, 28 Mar 2020 09:22:45 GMT bp-ac0218ad-2485-49b2-8177-43b680200328 Fri, 20 Mar 2020 13:00:21 GMT bp-c2f497e5-2a63-42aa-b948-2992a0200328

Signature: mozilla::VideoStreamFactory::CreateEncoderStreams

MOZ_CRASH Reason (Sanitized) : MOZ_RELEASE_ASSERT(streams.size()) (Should configure at least one stream)

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1521169 RESOLVED FIXED Crash in mozilla::VideoStreamFactory::CreateEncoderStreams

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Hi again. Yes, problem reproduces exactly, even in Safe Mode. New crash report, just now is

bp-dbc6d510-0dd0-4c57-9356-124e00200328 3/28/2020, 5:13 PM

Not sure if this is related, but: I noticed is that when selecting window to share in the small window Firefox pops up under the address bar (screen snip attached), the drop down shows only the windows that are *not* minimized. So if a program is running but minimized to the taskbar, it will *not* show up as shareable. If its window is non-minimized/viewable on the desktop, then it will and can be shared (but then will cause a crash if minimized subsequently). For some reason the process doesn't "like" minimized windows.

EDIT: From your previous post re. Bug 1521169, since that bug looks to have been fixed in version 75, am I correct in assuming that if I wait until 75's release in a few days, I will be free and clear? :)

Τροποποιήθηκε στις από το χρήστη DCV

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bp-dbc6d510-0dd0-4c57-9356-124e00200328 Signature: mozilla::VideoStreamFactory::CreateEncoderStreams

SafeMode = 1

MOZ_CRASH Reason (Sanitized) : MOZ_RELEASE_ASSERT(streams.size()) (Should configure at least one stream)

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1521169 RESOLVED FIXED Crash in mozilla::VideoStreamFactory::CreateEncoderStreams

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DCV said

. . . am I correct in assuming that if I wait until 75's release in a few days, I will be free and clear?

This I can't say.

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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Yes, problem occurred exactly in the same way in Windows Safe Mode with network, on a secure site. Crash report was submitted:

bp-b4962c5f-912d-4c14-913c-c94790200328 3/28/2020, 10:09 PM

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bp-b4962c5f-912d-4c14-913c-c94790200328 Signature: mozilla::VideoStreamFactory::CreateEncoderStreams

MOZ_CRASH Reason (Sanitized) : MOZ_RELEASE_ASSERT(streams.size()) (Should configure at least one stream)

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1521169 RESOLVED FIXED Crash in mozilla::VideoStreamFactory::CreateEncoderStreams

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I called for more help.

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Επιλεγμένη λύση

FYI - I just tested the same actions after moving to the beta channel (version 75.0b11) and the problem has resolved itself, probably as a result of the fix applied to bug 1521169 - tab no longer crashes when minimizing the window being presented.

So the bug seems to have been taken care of, and I will wait for the official v75 release next week.

I appreciate all your help.

Τροποποιήθηκε στις από το χρήστη DCV

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

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