Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Learn More

FF69 doesn't accept current Google Password so I can change it.

  • 5 απαντήσεις
  • 1 έχει αυτό το πρόβλημα
  • 4 προβολές
  • Τελευταία απάντηση από Ballison

more options

I received a warning from Experian that my Gmail address has been compromised on the Dark Web. So I went to FF69 to change my password. FF would not accept the current password as valid. I checked the password in FF Logins and Passwords and I had entered the correct current password. What do I do?

I received a warning from Experian that my Gmail address has been compromised on the Dark Web. So I went to FF69 to change my password. FF would not accept the current password as valid. I checked the password in FF Logins and Passwords and I had entered the correct current password. What do I do?

Επιλεγμένη λύση

To build on My_Cheese_Is_Slippin's answer, I would recommend following Google's steps to reset your password, especially if this is occurring outside of Firefox.

After resetting your password, check to see if Firefox will recognize the new login info.

Ανάγνωση απάντησης σε πλαίσιο 👍 1

Όλες οι απαντήσεις (5)

more options

Hi bmurray47, Have you tried another browser?

Also, you can double-check the compromise at Firefox Monitor: https://monitor.firefox.com/

more options

Επιλεγμένη λύση

To build on My_Cheese_Is_Slippin's answer, I would recommend following Google's steps to reset your password, especially if this is occurring outside of Firefox.

After resetting your password, check to see if Firefox will recognize the new login info.

more options

I had to go into Gmail, click on the Gear icon, Accounts and Import, Change Password. I haven't checked it to see if it is now changed and valid. Will know in a minute.

more options

The Gmail password has been successfully changed. Firefox's Logins and Passwords had the old one until I restarted Gmail. When it found the old password didn't work, I put in the new one and all is well now. Now to change 4 other devices.

more options

Glad to hear that worked for you!