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Add-ons page in Preferences is blank. Restarted in Safe Mode; page is still blank, so I can't troubleshoot extensions.

Δημοσιεύτηκε

Manage Extension pages for each Add-On is informational only; does not allow me to disable extension etc. I haven't made any changes to extensions or customized Firefox in any way since the beginning of the year. Seems bizarre as seems to have happened rather suddenly.

Additional help suggestion offered by Firefox: * Shockwave Flash 32.0 r0 installed. No idea what to do about this; if it relates to Adobe Flash Player in Mac System Preferences, system plug-in is up-to-date.

Latest version of Firefox for Mac.

Thanks for any help.

Manage Extension pages for each Add-On is informational only; does not allow me to disable extension etc. I haven't made any changes to extensions or customized Firefox in any way since the beginning of the year. Seems bizarre as seems to have happened rather suddenly. Additional help suggestion offered by Firefox: * Shockwave Flash 32.0 r0 installed. No idea what to do about this; if it relates to Adobe Flash Player in Mac System Preferences, system plug-in is up-to-date. Latest version of Firefox for Mac. Thanks for any help.

Επιλεγμένη λύση

Did you post your question from that computer? Your System Details shows many add-ons are on-line.

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.

Ανάγνωση απάντησης σε πλαίσιο 1
Παράθεση

Επιπρόσθετες λεπτομέρειες συστήματος

Εγκατεστημένα αρθρώματα

  • Shockwave Flash 32.0 r0

Εφαρμογή

  • Firefox 68.0.1
  • Πλατφόρμα χρήστη: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:68.0) Gecko/20100101 Firefox/68.0
  • URL υποστήριξης: https://support.mozilla.org/1/firefox/68.0.1/Darwin/en-US/

Επεκτάσεις

  • 1Password extension (desktop app required) 4.7.5.90 (onepassword4@agilebits.com)
  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Clear Browsing Data 2.3.0 ({ce9f4b1f-24b8-4e9a-9051-b9e472b1b2f2})
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Evernote Web Clipper 6.13.3 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Google 1.0 (google@search.mozilla.org)
  • Image Block X 0.5 ({0035bf10-3f36-4d60-b92d-08c1a8b060a6})
  • OneNote Web Clipper 3.8.0 (Clipper@OneNote.com)
  • Reader 64.1.0 ({20068ab2-1901-4140-9f3c-81207d4dacc4})
  • Remove css from website 0.3.4 (michal@vane.pl)
  • ScriptFilter 4.1 ({1f7af7c8-a84a-4adf-a93e-7472f94bb691})
  • Send to Mail 2.0.1 (send-to-mail@divel)
  • Tab Session Manager 4.5.2 (Tab-Session-Manager@sienori)
  • Tranquility Reader 3.0.11 (tranquility@ushnisha.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Video Downloader professional 1.98.2 (ffext_basicvideoext@startpage24)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • YouTube Download Helper 3.1 (download.helper@youtube.com)
  • None 1.2.X (motive_accessibility@motive.com) (Ανενεργό)
  • Instapaper 1.0.5 ({d0210f13-a970-4f1e-8322-0f76ec80adde}) (Ανενεργό)
  • Password Exporter 1.3.4 ({B17C1C5A-04B1-11DB-9804-B622A1EF5492}) (Ανενεργό)

Javascript

  • incrementalGCEnabled: True

Γραφικά

  • adapterDescription:
  • adapterDeviceID: 0x0126
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVendor:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blacklisted', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine
  • webgl1Version: 2.1 INTEL-10.2.37
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * WebGL 2 requires support for the following features: clear_buffers copy_buffer get_integer64_indexed map_buffer_range occlusion_query2 sampler_objects texture_storage transform_feedback2 uniform_buffer_object texture_swizzle prim_restart_fixed
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Τροποποιημένες προτιμήσεις

Διάφορα

  • JS Χρήστη: Ναι
  • Προσβασιμότητα: Όχι
Δημοσιεύτηκε

Ιδιοκτήτης ερώτησης

Edit: Hardware Acceleration is not an available preference, so I am not using it.

Edit: Hardware Acceleration is not an available preference, so I am not using it.
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FredMcD
  • Top 10 Contributor
4188 λύσεις 58469 απαντήσεις
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Επιλεγμένη λύση

Did you post your question from that computer? Your System Details shows many add-ons are on-line.

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.

Did you post your question from that computer? Your System Details shows many add-ons are on-line. It’s possible that there is a problem with the file(s) that store the extensions registry. Type '''about:support''' in the address bar and press enter. Under the page logo on the left side, you will see '''Application Basics. ''' Under this find '''Profile Folder. ''' To its right press the button '''Show Folder. ''' This will open your file browser to the current Firefox profile. Now '''Close Firefox. ''' Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder '''Linux: ''' Under the page logo on the left side, you will see '''Application Basics.''' Under this find '''Profile Directory. ''' To its right press the button '''Open Directory. ''' Delete all '''extensions*''' files and '''compatibility.ini''' in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. After, restart Firefox. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons +++++++++++++++++++++++++++ You will have to approve the updating one last time.
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jscher2000
  • Top 10 Contributor
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Hi Firefox User, the Enable/Disable, Preferences and Remove functions got moved to a menu. There should be an icon of ••• on the right side for each extension. Example screenshot attached. Can you find that on yours?

Hi Firefox User, the Enable/Disable, Preferences and Remove functions got moved to a menu. There should be an icon of ••• on the right side for each extension. Example screenshot attached. Can you find that on yours?
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FredMcD and jscher, thank you for your detailed responses. I'll work on them and let you know how it goes. Really appreciate your input on this!

FredMcD and jscher, thank you for your detailed responses. I'll work on them and let you know how it goes. Really appreciate your input on this!
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cor-el
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Can you attach a screenshot?

Can you attach a screenshot? *https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem *use a compressed image type like PNG or JPG to save the screenshot
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FredMcD, I followed your instructions, though perhaps not precisely, as I needed to reinstall my extensions. Your route did solve the problem, though. In the course of reinstalling extensions, I dropped a number of them which I can probably live without.

jscherr, FWIW, the Manage Your Extensions page was blank (except for the usual menu items down the left side). No three vertical dots, no gear wheel, and no blank white tiles.

cor-el, thanks for the offer of help.

Firefox has become my main browser, but I don't know my way around it nearly as well as I do Safari, so I appreciate your help.

FredMcD, I followed your instructions, though perhaps not precisely, as I needed to reinstall my extensions. Your route did solve the problem, though. In the course of reinstalling extensions, I dropped a number of them which I can probably live without. jscherr, FWIW, the Manage Your Extensions page was blank (except for the usual menu items down the left side). No three vertical dots, no gear wheel, and no blank white tiles. cor-el, thanks for the offer of help. Firefox has become my main browser, but I don't know my way around it nearly as well as I do Safari, so I appreciate your help.
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FredMcD
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I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution. Thank you for contacting Mozilla Support.
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